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Sears Heating & Cooling Rated 4.9 out of 5 stars
based on 296 customer reviews
Excellent service
Sandy - Columbus, OH43204
Review of Sears Heating & Cooling
Josh, understand what customer service is and he is an excellent example of what it looks like.
Josh, thank you for your service. Josh is also an excellent sales man.
ColumbusOH4320439.95-83.0775
Response from Sears Heating & Cooling:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Great Service
Anita - Columbus, OH43227
Review of Sears Heating & Cooling
Technician was very friendly and knowledgeable. Great experience.
ColumbusOH4322739.9425-82.8975
Response from Sears Heating & Cooling:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Estimate on New System
Joe - Columbus, OH43201
Review of Sears Heating & Cooling
Josh was very thorough and answered all my questions. I feel better prepared to make sn informed decision.
ColumbusOH4320139.985-83.0125
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
Professional HVAC Detective saved my life!
Another satisfied customer! - Columbus, OH43212
Review of Sears Heating & Cooling
My experience with the Sears team has been excellent! I first learned about Sears through my next-door neighbor who has a recent full HVAC install. My neighbor also shared her Mother and Dad have been customers since the 1950's. It is this strong devotion to excellent customer service and professionalism that has kept my neighbor and her family coming back to Sears year after year! Service after the sale is not dead with this organization! I had been having some crazy high bills over the years even before the recent Columbia Gas rate hikes and grew even more concerned over the years when I began to have strange symptoms whenever I was at home. I always felt better away from my home when I was working at the hospital. I now believe it has been low-grade symptoms of CO poisoning- as a healthcare provider I should have put this together sooner! My tech Josh was immediately able to diagnose a cracked heat exchanger that when damaged can leak CO into living spaces or start a fire. He also discovered the capacitance system is below specifications due to poor install from another company- another efficiency and safety hazard. Josh basically with his detective work saved my life from CO poisoning and possible fire as the units in my building had NEVER been serviced by the owner since 1999 install. I am so deeply grateful to Josh and his company. Also, all of my work with the office team and even VP Bryan Meier has been deeply satisfying. This is a company and team that simply loves what they do with a team they love as family- I even feel like they treated me as a family member. If I could give all the stars from heaven for this review I would do it!
ColumbusOH4321239.9925-83.0525
Response from Sears Heating & Cooling:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Great Service
Angie - Dublin, OH43017
Review of Sears Heating & Cooling
Josh was amazing! Walked me through all the issues and recommendations. No pressure just great service.
DublinOH4301740.14-83.1475
Response from Sears Heating & Cooling:
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.
Great service
Louis - Columbus, OH43220
Review of Sears Heating & Cooling
John did a great job explaining all issues and delivering cost effective solutions.
ColumbusOH4322040.035-83.0775
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us a 5-star review!
Great Service
Paul - Columbus, OH43221
Review of Sears Heating & Cooling
Josh always provides great service and really helpful information about our gas fireplace. He makes regular maintenance and repairs a wonderful service experience.
ColumbusOH4322140.0025-83.055
Response from Sears Heating & Cooling:
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.
Great service.
G - Columbus, OH43212
Review of Sears Heating & Cooling
Josh is very competent and a pleasure to work with!
ColumbusOH4321239.98-83.0375
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
Awesome Service
Daniel - Columbus, OH43227
Review of Sears Heating & Cooling
Cody, was very professional and engaging. He was really thorough and patient about what he was doing and why. That young man (Kody), also have me very interested in purchasing a furnace surge protector….I’ll be calling the office soon about scheduling an appointment to get one installed. He should be considered a valuable asset to your company. Respectfully, Daniel
ColumbusOH4322739.94-82.8975
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
Overly charged for service
Frank - Columbus, OH43229
Review of Sears Heating & Cooling
The furnace part replaced costs only $25 at most, but Cody charged me $269 plus $79 for coming in to check the problem. This is highway robbery!
ColumbusOH4322940.065-82.965
Response from Sears Heating & Cooling:
Hi Frank-I'm sorry you feel this way. The price you paid is the cost for us to send a fully licensed and trained tech in a fully stocked truck (on a weekend no less) to your home to fix your furnace. You could have declined the price if you did not agree with it. If we only charged $25 for a repair, we would not be able to pay employees let alone offer them healthcare for them and their families. I would encourage you to call around to other local HVAC companies and compare pricing as I assure you that we are competitive, otherwise we would not still be in business after 72 years. The cost you paid covers the parts, labor, company overhead and a 10% profit. I think 10% profit is fair for the service we provide. Thanks for your comments and we wish you the best in finding another HVAC company that suits your needs.
Thank you for the service!
Karen - Columbus, OH43202
Review of Sears Heating & Cooling
ColumbusOH4320240.03-83
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
Great service
Bruce - Westerville, OH43081
Review of Sears Heating & Cooling
Josh explained the issues and went out of his way to finish the job on one service call!
WestervilleOH4308140.12-82.855
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us a 5-star review!
Great Service!!
Eric - Upper Arlington, OH43212
Review of Sears Heating & Cooling
We recently moved back into the area and when it comes to anything related to HVAC our choice was simple! Sears Heating and Cooling! Professional, thorough, and made appropriate recommendations given the age of our furnace. Simple transaction and confident going into the Winter.
Upper ArlingtonOH4321239.995-83.06
Response from Sears Heating & Cooling:
Thank you for the 5 star rating. We sincerely appreciate your business.
Very thorough and professional service
Steve - Columbus, OH43212
Review of Sears Heating & Cooling
Josh was great. He answered all my questions and provided very good advice on a new system we plan to do next year.
ColumbusOH4321239.985-83.0525
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us a 5-star review!
Best service!
Colleen - West Jefferson, OH43162
Review of Sears Heating & Cooling
Josh has come to our home twice to service our Mitsubishi mini- split. He is very thorough, professional, personable and remembered our dogs name and gave her a treat! She loves when he visits and she is picky!! We will continue to request Josh and also plan to transfer our other service needs ( ac and furnace) to Sears because of Josh. He is the Best!!
West JeffersonOH4316239.9425-83.29
Response from Sears Heating & Cooling:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Job Well Done
Michael - Columbus, OH43224
Review of Sears Heating & Cooling
Nice guy, gave me the details I needed to make an informed decision, did the work thoroughly and quickly, easy to work with. Good experience.
ColumbusOH4322440.04-82.9875
Response from Sears Heating & Cooling:
We are pleased to know your experience with us was a good one!
Great Service!
James - Columbus, OH43224
Review of Sears Heating & Cooling
Service call placed and someone was out within a few hours. Love Sears HC! They have great installers and awesome customer service.
ColumbusOH4322440.05-82.9575
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
Excellent Service
Debbie - Columbus, OH43221
Review of Sears Heating & Cooling
Josh arrived at the time he said he would. He was very nice and professional. He did a good job explaining what was wrong with my AC and fixed it in a very timely fashion. It was greatly appreciated since it was miserably hot outside! I also really appreciate him not trying to “upsell” -I would definitely have him come back if I needed assistance again
ColumbusOH4322140.0275-83.07
Response from Sears Heating & Cooling:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Great visit
Dan - Columbus, OH43204
Review of Sears Heating & Cooling
Josh came out to diagnose my AC not kicking on. He quickly traced the issue, and cleaned the outside unit and did a little upgrade to help reduce west and voltage on startup. Very professional and friendly. Would highly recommend him and Sears H&C!
ColumbusOH4320439.93-83.0675
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
Great service!
Maria - Columbus, OH43204
Review of Sears Heating & Cooling
Josh was great. He was very quick and explained what he was doing thoroughly. I felt that he was honest and he was also great with our dog!
ColumbusOH4320439.9825-83.115
Response from Sears Heating & Cooling:
We are pleased to know your experience with us was a good one!
Quick service
Sears - Columbus, OH43229
Review of Sears Heating & Cooling
Joshua was very knowledgeable and I felt confident with his services.
ColumbusOH4322940.08-82.965
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us this amazing review!
Great Service and Pricing.
Cynthia - Marble Cliff, OH43212
Review of Sears Heating & Cooling
Josh fixed the issue in no time at all. He arrived on time and happily and candidly answered questions with patience.
Marble CliffOH4321239.99-83.0625
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
Great Service
Joanna - Columbus, OH43204
Review of Sears Heating & Cooling
The service was quick and professional. I appreciated being given a menu of options to decide between when choosing the service that was best for us. Answered all my questions and was personable and thorough.
ColumbusOH4320439.9525-83.085
Response from Sears Heating & Cooling:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Great service
Bryan - Columbus, OH43209
Review of Sears Heating & Cooling
We really appreciated Joshua coming out quickly and explaining everything he was doing. He was very detailed and had the necessary parts to fix our system. Highly recommend him.
ColumbusOH4320939.95-82.9275
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
very professional
Steve - Columbus, OH43085
Review of Sears Heating & Cooling
ColumbusOH4308540.08-83.02
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us this amazing review!
Jamie S.
Cost to replace a seat. Cost to install new air conditioner with furnace in an attic.
Near Faneuil Hall Pl, Columbus,
OH43230
Jamie S.
AC has lost all its freon charge. Cost to install new air conditioning and furnace.
Near Gillingham Way, Dublin,
OH43017
Jamie S.
Air condition is leaking water. They had refrigerated a few weeks ago and it’s probably leaked out by now. Cost to replace AC. Cost to install furnace and AC.
Near Gallant Dr, Columbus,
OH43232
Jamie S.
Heat Pump Installation: Replaced an aging heat pump system that had become inefficient and unreliable in both heating and cooling modes with a new high-efficiency unit. Removed the existing outdoor condenser and indoor air handler, installed the new matched system, routed updated refrigerant lines and control wiring, evacuated and charged the system to manufacturer specifications, and programmed the thermostat for optimal staging. Tested reversing valve operation in both heating and cooling modes to confirm smooth, dependable year-round comfort.
Near Kroehler Dr, Hilliard,
OH43026
Trent B.
Water Heater Maintenance: Performed a scheduled maintenance service on a tank water heater that had not been serviced in several years. Drained and flushed sediment accumulation from the tank bottom, inspected the anode rod and replaced it due to significant depletion, checked the temperature and pressure relief valve for proper operation, and tested the thermostat setting for safe and efficient output. Confirmed clean water delivery and proper recovery at multiple fixtures before completing the visit.
Near Landhigh Lakes Dr, Powell,
OH43065
Chris C.
Indoor Air Quality — HEPA Filtration Installation: Installed a whole-home HEPA filtration system for a Columbus homeowner whose family experienced worsening seasonal allergy symptoms indoors. Mounted the filter housing in the return duct system, sealed all cabinet transitions for an airtight fit, installed the filter media, and measured system static pressure to confirm airflow was not adversely affected by the upgrade. Reviewed the filter replacement schedule and maintenance recommendations with the homeowner before completing the job.
Near Derrer Rd, Columbus,
OH43204
Joel T.
Furnace Replacement: Dispatched to replace a furnace that had been red-tagged after inspection revealed a cracked heat exchanger, making continued operation unsafe. Removed the existing unit, installed a new high-efficiency furnace with updated venting connections and gas line fittings to meet current safety standards, calibrated the thermostat controls, and ran the system through multiple heating cycles to confirm safe combustion, proper airflow, and even heat distribution throughout the home.
Near Zoar St, Galena,
OH43021
Wally T.
Fireplace Repair: Arrived at a Columbus home where the gas fireplace was producing weak, inconsistent flames and the igniter was clicking repeatedly without achieving a stable pilot. Diagnosed a contaminated pilot orifice and a worn thermopile generating insufficient voltage to hold the gas valve open. Cleaned the pilot assembly, replaced the thermopile, adjusted the igniter gap, and tested multiple ignition cycles to confirm the fireplace started reliably, held a steady flame, and shut off cleanly from the wall switch.
Near Satinwood Dr, Columbus,
OH43229
Aaron K.
AC Replacement: Replaced an aging central air conditioning system that had developed a failed compressor and multiple worn components, making further repair impractical. Removed the existing outdoor condenser and indoor evaporator coil, installed a new high-efficiency matched system with updated refrigerant line insulation and a new filter drier, vacuumed the line set before charging refrigerant to manufacturer specifications, and balanced airflow through the existing ductwork. Tested thermostat response and temperature split at supply vents to confirm even, efficient cooling throughout the home.
Near Middle Aspinwall, New Albany,
OH43054
Jamie S.
Indoor Air Quality — UV Light Installation: Installed a UV germicidal light system inside the air handler cabinet for a Worthington homeowner who reported recurring musty odors near the supply vents each spring as humidity increased. Mounted the UV lamp assembly adjacent to the evaporator coil, connected the ballast to a switched power source with a safety interlock, verified lamp activation during blower cycles, and reviewed recommended lamp replacement intervals with the homeowner before completing the call.
Near Firth Ave, Worthington,
OH43085
Sebastian W.
Heat Pump Repair: Dispatched to a Columbus home where the heat pump was running in cooling mode but the outdoor unit was making an intermittent grinding noise and the system was struggling to reach the set temperature. Inspected the outdoor section and found a failing condenser fan motor with worn bearings causing the noise and restricting airflow across the coil. Replaced the motor and matching capacitor, verified refrigerant pressures, and tested the system through multiple cooling cycles to confirm quiet, reliable operation.
Near Maybury Rd, Columbus,
OH43232
Chris C.
Water Heater Repair: Arrived after the homeowner reported running out of hot water much sooner than usual and noticing the unit was taking significantly longer to recover between uses. Inspected the electric water heater and found the lower heating element had burned out, leaving the tank relying solely on the upper element with reduced capacity. Replaced the failed lower element, checked the thermostat settings on both elements for proper calibration, and tested hot water recovery at multiple fixtures to confirm consistent output and normal recovery time.
Near Hiawatha Ave, Westerville,
OH43081
Trent B.
Summertime AC Maintenance: Completed a comprehensive pre-summer seasonal tune-up on a residential split system to prepare for Ohio's warm and humid cooling season. Removed debris from the condenser cabinet, rinsed the outdoor coil, tested the capacitor and contactor for wear, tightened electrical connections at the disconnect, flushed the condensate drain line with treatment solution, and replaced the return air filter. Verified temperature split across the evaporator coil during a full cooling cycle to confirm the system was operating at peak efficiency.
Near Torwoodlee Ct, Dublin,
OH43017
Robby D.
Furnace Repair: Dispatched to a Worthington home where the furnace was cycling on and shutting off before completing a full heating cycle, leaving the house consistently short of the thermostat setpoint. Inspected the ignition sequence and found a heavily oxidized flame sensor causing intermittent false flame loss and safety shutdowns. Cleaned the sensor, inspected all burners for proper flame pattern, verified gas pressure and inducer operation, and tested the system through several complete heating cycles to confirm reliable ignition and steady heat output.
Near Loveman Ave, Worthington,
OH43085
Jamie S.
Parts are no longer available for furnace. Cost to install new furnace. Cost to install air condition.
Near Hansen Ave, Columbus,
OH43224
Josh S.
AC Repair: Responded to a Columbus homeowner who reported the air conditioner was running but the house was not cooling down during the afternoon. Inspected the outdoor unit and found a failed dual-run capacitor preventing the compressor from starting under load while the condenser fan continued to operate. Replaced the capacitor, tested compressor startup amperage, verified refrigerant pressures were within operating range, and ran the system through multiple cooling cycles to confirm consistent cold air delivery and stable operation throughout the home.
Near Tillinghast Dr, Columbus,
OH43228
Jamie S.
Cost to replace this old AC. Cost to install furnace and air condition.
Near Estates Pl, Columbus,
OH43224
Jamie S.
Trane heat pump has failed after 12 years. Cost to install Bryant heat pump with 0% finance.
Near Ormsbee Ave, Westerville,
OH43081
Jamie S.
Cost to install furnace and ac.
Near Rocky Rill Rd, Columbus,
OH43235
Jamie S.
Cost to replace leaky air-conditioning. Cost to install air-conditioning and a humidifier using 0% financing through Wells Fargo.
Near Fallis Rd, Columbus,
OH43214
Jamie S.
Cost to install AC. Cost to install a humidifier.
Near Havendale Dr, Columbus,
OH43220
Jamie S.
Cost to install furnace and air conditioner
Near Heathrow Dr, Powell,
OH43065
Jamie S.
Cost to install furnace and air condition
Near Cranford Rd, Columbus,
OH43221
Jamie S.
Cost to install central air condition. Cost to install furnace and AC.
Near Middletowne St, Columbus,
OH43214
Jamie S.
Cost to install air condition on an existing furnace. House does not have AC now.
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