Josh, understand what customer service is and he is an excellent example of what it looks like. Josh, thank you for your service. Josh is also an excellent sales man.
ColumbusOH43204 39.95-83.0775
Response from Sears Heating & Cooling:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Technician was very friendly and knowledgeable. Great experience.
ColumbusOH43227 39.9425-82.8975
Response from Sears Heating & Cooling:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Josh was very thorough and answered all my questions. I feel better prepared to make sn informed decision.
ColumbusOH43201 39.985-83.0125
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
My experience with the Sears team has been excellent! I first learned about Sears through my next-door neighbor who has a recent full HVAC install. My neighbor also shared her Mother and Dad have been customers since the 1950's. It is this strong devotion to excellent customer service and professionalism that has kept my neighbor and her family coming back to Sears year after year! Service after the sale is not dead with this organization! I had been having some crazy high bills over the years even before the recent Columbia Gas rate hikes and grew even more concerned over the years when I began to have strange symptoms whenever I was at home. I always felt better away from my home when I was working at the hospital. I now believe it has been low-grade symptoms of CO poisoning- as a healthcare provider I should have put this together sooner! My tech Josh was immediately able to diagnose a cracked heat exchanger that when damaged can leak CO into living spaces or start a fire. He also discovered the capacitance system is below specifications due to poor install from another company- another efficiency and safety hazard. Josh basically with his detective work saved my life from CO poisoning and possible fire as the units in my building had NEVER been serviced by the owner since 1999 install. I am so deeply grateful to Josh and his company. Also, all of my work with the office team and even VP Bryan Meier has been deeply satisfying. This is a company and team that simply loves what they do with a team they love as family- I even feel like they treated me as a family member. If I could give all the stars from heaven for this review I would do it!
ColumbusOH43212 39.9925-83.0525
Response from Sears Heating & Cooling:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Josh was amazing! Walked me through all the issues and recommendations. No pressure just great service.
DublinOH43017 40.14-83.1475
Response from Sears Heating & Cooling:
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.
John did a great job explaining all issues and delivering cost effective solutions.
ColumbusOH43220 40.035-83.0775
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us a 5-star review!
Josh always provides great service and really helpful information about our gas fireplace. He makes regular maintenance and repairs a wonderful service experience.
ColumbusOH43221 40.0025-83.055
Response from Sears Heating & Cooling:
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.
Josh is very competent and a pleasure to work with!
ColumbusOH43212 39.98-83.0375
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
Cody, was very professional and engaging. He was really thorough and patient about what he was doing and why. That young man (Kody), also have me very interested in purchasing a furnace surge protector….I’ll be calling the office soon about scheduling an appointment to get one installed. He should be considered a valuable asset to your company. Respectfully, Daniel
ColumbusOH43227 39.94-82.8975
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
The furnace part replaced costs only $25 at most, but Cody charged me $269 plus $79 for coming in to check the problem. This is highway robbery!
ColumbusOH43229 40.065-82.965
Response from Sears Heating & Cooling:
Hi Frank-I'm sorry you feel this way. The price you paid is the cost for us to send a fully licensed and trained tech in a fully stocked truck (on a weekend no less) to your home to fix your furnace. You could have declined the price if you did not agree with it. If we only charged $25 for a repair, we would not be able to pay employees let alone offer them healthcare for them and their families. I would encourage you to call around to other local HVAC companies and compare pricing as I assure you that we are competitive, otherwise we would not still be in business after 72 years. The cost you paid covers the parts, labor, company overhead and a 10% profit. I think 10% profit is fair for the service we provide. Thanks for your comments and we wish you the best in finding another HVAC company that suits your needs.
ColumbusOH43202 40.03-83
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
Josh explained the issues and went out of his way to finish the job on one service call!
WestervilleOH43081 40.12-82.855
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us a 5-star review!
We recently moved back into the area and when it comes to anything related to HVAC our choice was simple! Sears Heating and Cooling! Professional, thorough, and made appropriate recommendations given the age of our furnace. Simple transaction and confident going into the Winter.
Upper ArlingtonOH43212 39.995-83.06
Response from Sears Heating & Cooling:
Thank you for the 5 star rating. We sincerely appreciate your business.
Josh was great. He answered all my questions and provided very good advice on a new system we plan to do next year.
ColumbusOH43212 39.985-83.0525
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us a 5-star review!
Josh has come to our home twice to service our Mitsubishi mini- split. He is very thorough, professional, personable and remembered our dogs name and gave her a treat! She loves when he visits and she is picky!! We will continue to request Josh and also plan to transfer our other service needs ( ac and furnace) to Sears because of Josh. He is the Best!!
West JeffersonOH43162 39.9425-83.29
Response from Sears Heating & Cooling:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Nice guy, gave me the details I needed to make an informed decision, did the work thoroughly and quickly, easy to work with. Good experience.
ColumbusOH43224 40.04-82.9875
Response from Sears Heating & Cooling:
We are pleased to know your experience with us was a good one!
Service call placed and someone was out within a few hours. Love Sears HC! They have great installers and awesome customer service.
ColumbusOH43224 40.05-82.9575
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
Josh arrived at the time he said he would. He was very nice and professional. He did a good job explaining what was wrong with my AC and fixed it in a very timely fashion. It was greatly appreciated since it was miserably hot outside! I also really appreciate him not trying to “upsell” -I would definitely have him come back if I needed assistance again
ColumbusOH43221 40.0275-83.07
Response from Sears Heating & Cooling:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Josh came out to diagnose my AC not kicking on. He quickly traced the issue, and cleaned the outside unit and did a little upgrade to help reduce west and voltage on startup. Very professional and friendly. Would highly recommend him and Sears H&C!
ColumbusOH43204 39.93-83.0675
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
Josh was great. He was very quick and explained what he was doing thoroughly. I felt that he was honest and he was also great with our dog!
ColumbusOH43204 39.9825-83.115
Response from Sears Heating & Cooling:
We are pleased to know your experience with us was a good one!
Joshua was very knowledgeable and I felt confident with his services.
ColumbusOH43229 40.08-82.965
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us this amazing review!
Josh fixed the issue in no time at all. He arrived on time and happily and candidly answered questions with patience.
Marble CliffOH43212 39.99-83.0625
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
The service was quick and professional. I appreciated being given a menu of options to decide between when choosing the service that was best for us. Answered all my questions and was personable and thorough.
ColumbusOH43204 39.9525-83.085
Response from Sears Heating & Cooling:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
We really appreciated Joshua coming out quickly and explaining everything he was doing. He was very detailed and had the necessary parts to fix our system. Highly recommend him.
ColumbusOH43209 39.95-82.9275
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
ColumbusOH43085 40.08-83.02
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us this amazing review!
Annual maintenance check on a Bryant furnace
Bryant furnace check
Replaced poly drain line for condensation. On a comfort maker furnace.
Furnace maintenance
Furnace check Bryant
Responded to no heat. Customer stated noise occurred shortly after furnace check, when weather was getting colder. Replaced filter noise sill present. Technician found noice coming from blower door. Slight crack allowed air whistling to occur. Waived service charge due to noise being linked to recent furnace check. Advised customer if need to return. Will need to charge
Sold furnace
Annual maintenance check on a Bryant furnace
Responded to fallen lineset. Found straps to lineset broke. Rehung lineset with metal strap. Placed another layer of insulation around strap to prevent hole from wearing into line. Cycled system on unit ran with 22 degree deltat for 10 minute test time with no issues. No codes thrown. Performed first furnace check ip on 23 furnace. Set high pressure to 3.5inwc 7%o2. 24 ppm co in flu. Set low gas pressure .55. 15%02 64 ppm co in flu. 0 ppm co in supply cleaned flame sensor. 45 ohm igntion. No issues at this time. Customer has had repeated issues with connex stat connecting to app. Per install manager will return Wednesday to warranty stat
Furnace maintenance
Annual maintenance check on a Bryant furnace
Furnace repair
Bryant furnace check
Rheem furnace safety check and maintenance
Furnace check on 80% trane firnace, no issues found at this time, flame sensor cleaned, 16251 filter left behind, all electrical secured, no drain trap, humidifier not in use, co in flue 4 co in supply 0, TR 60,tech talked with customer about SC, customer not interested at this time, system working properly upon departure.
Annually furnace check and maintenance on 2014 90% Bryant furnace, tech found out no protection device customer not interested at this time, 16254 filter replaced customer provided, all components within specs, all electrical secured and in a good shape, no issues found at this time, system working properly upon departure.
Check Stat. Does unit come on?: Yes Does the customer have any IAQ products?: No Added tab Did you change the filter?: No left behind What is the filter size?: - 16251 What is the MFG date?: What is the MFG date? - 2015 How old is the unit? (20 years is avg lifespan): - 8 Is the ignition system working properly?: Yes Are the burners lighting correctly?: Yes What is the Temperature Rise?: - 52 Carbon Monoxide in flue:: - 25 Carbon Monoxide in plenum:: - 0 What is the flue temp?: What is the flue temp? - 102 Are there any visible cracks in the Heat Exchanger?: No Is Furnace venting correctly?: Yes Is the pressure sensing system working properly?: Yes Check air movement system operation?: Yes Did you clean or replace the flame sensing system?: Yes, I cleaned it Is the drainage system clear?: Yes Did you check the vent for rust or cracks?: Yes Checked vent termination?: Yes Does the Customer have a Humidifier?: No Check all wiring and connections?: Yes Return Furnace to service?: Yes Does
Furnace check on a Lennox
Replaced ignition, flame sensing system, and also inducer motor on a Bryant furnace
Annual maintenance check on a Rheem furnace
Looking to get a quote on a new furnace or AC? Look no further! Just complete the form below and one of our amazing employees will contact you with an estimated price! Find out just how affordable a brand new HVAC system can be today. Thank you for choosing Sears Heating & Cooling!
Sears Heating & Cooling can care for every aspect of your home HVAC service, and we do so with a commitment to quality and a passion for excellence you won't soon forget. There are many contractors you can call. There's only one you need to.