HVAC Repair & Replacement Company in Columbus
Local Reviews
for Columbus, OH
Our Reviews by City
Great Service
Anita - Columbus, OH 43227
Technician was very friendly and knowledgeable. Great experience.
Estimate on New System
Joe - Columbus, OH 43201
Josh was very thorough and answered all my questions. I feel better prepared to make sn informed decision.
Professional HVAC Detective saved my life!
Another satisfied customer! - Columbus, OH 43212
My experience with the Sears team has been excellent! I first learned about Sears through my next-door neighbor who has a recent full HVAC install. My neighbor also shared her Mother and Dad have been customers since the 1950's. It is this strong devotion to excellent customer service and professionalism that has kept my neighbor and her family coming back to Sears year after year! Service after the sale is not dead with this organization! I had been having some crazy high bills over the years even before the recent Columbia Gas rate hikes and grew even more concerned over the years when I began to have strange symptoms whenever I was at home. I always felt better away from my home when I was working at the hospital. I now believe it has been low-grade symptoms of CO poisoning- as a healthcare provider I should have put this together sooner! My tech Josh was immediately able to diagnose a cracked heat exchanger that when damaged can leak CO into living spaces or start a fire. He also discovered the capacitance system is below specifications due to poor install from another company- another efficiency and safety hazard. Josh basically with his detective work saved my life from CO poisoning and possible fire as the units in my building had NEVER been serviced by the owner since 1999 install. I am so deeply grateful to Josh and his company. Also, all of my work with the office team and even VP Bryan Meier has been deeply satisfying. This is a company and team that simply loves what they do with a team they love as family- I even feel like they treated me as a family member. If I could give all the stars from heaven for this review I would do it!
Great service
Louis - Columbus, OH 43220
John did a great job explaining all issues and delivering cost effective solutions.
Great Service
Paul - Columbus, OH 43221
Josh always provides great service and really helpful information about our gas fireplace. He makes regular maintenance and repairs a wonderful service experience.
Great service.
G - Columbus, OH 43212
Josh is very competent and a pleasure to work with!
Awesome Service
Daniel - Columbus, OH 43227
Cody, was very professional and engaging. He was really thorough and patient about what he was doing and why. That young man (Kody), also have me very interested in purchasing a furnace surge protector….I’ll be calling the office soon about scheduling an appointment to get one installed. He should be considered a valuable asset to your company. Respectfully, Daniel
Overly charged for service
Frank - Columbus, OH 43229
The furnace part replaced costs only $25 at most, but Cody charged me $269 plus $79 for coming in to check the problem. This is highway robbery!
Response from Sears Heating & Cooling:
Hi Frank-I'm sorry you feel this way. The price you paid is the cost for us to send a fully licensed and trained tech in a fully stocked truck (on a weekend no less) to your home to fix your furnace. You could have declined the price if you did not agree with it. If we only charged $25 for a repair, we would not be able to pay employees let alone offer them healthcare for them and their families. I would encourage you to call around to other local HVAC companies and compare pricing as I assure you that we are competitive, otherwise we would not still be in business after 72 years. The cost you paid covers the parts, labor, company overhead and a 10% profit. I think 10% profit is fair for the service we provide. Thanks for your comments and we wish you the best in finding another HVAC company that suits your needs.
Thank you for the service!
Karen - Columbus, OH 43202
Very thorough and professional service
Steve - Columbus, OH 43212
Josh was great. He answered all my questions and provided very good advice on a new system we plan to do next year.
Job Well Done
Michael - Columbus, OH 43224
Nice guy, gave me the details I needed to make an informed decision, did the work thoroughly and quickly, easy to work with. Good experience.
Great Service!
James - Columbus, OH 43224
Service call placed and someone was out within a few hours. Love Sears HC! They have great installers and awesome customer service.
Excellent Service
Debbie - Columbus, OH 43221
Josh arrived at the time he said he would. He was very nice and professional. He did a good job explaining what was wrong with my AC and fixed it in a very timely fashion. It was greatly appreciated since it was miserably hot outside! I also really appreciate him not trying to “upsell” -I would definitely have him come back if I needed assistance again
Great visit
Dan - Columbus, OH 43204
Josh came out to diagnose my AC not kicking on. He quickly traced the issue, and cleaned the outside unit and did a little upgrade to help reduce west and voltage on startup. Very professional and friendly. Would highly recommend him and Sears H&C!
Great service!
Maria - Columbus, OH 43204
Josh was great. He was very quick and explained what he was doing thoroughly. I felt that he was honest and he was also great with our dog!
Quick service
Sears - Columbus, OH 43229
Joshua was very knowledgeable and I felt confident with his services.
Great Service
Joanna - Columbus, OH 43204
The service was quick and professional. I appreciated being given a menu of options to decide between when choosing the service that was best for us. Answered all my questions and was personable and thorough.
Great service
Bryan - Columbus, OH 43209
We really appreciated Joshua coming out quickly and explaining everything he was doing. He was very detailed and had the necessary parts to fix our system. Highly recommend him.
very professional
Steve - Columbus, OH 43085
Excellent service. Josh does a nice job.
Tom - Columbus, OH 43209
Josh is very efficient in his work. He gave me practical options and pricing. He gave me a heads up call first and showed up on time. He worked continuously until he diagnosed the issues and then provided options and prices to help me make good decisions. I would ask for him again to work on my HVAC.
Satisfied in all aspects
Jui-I - Columbus, OH 43212
Just like last time, Josh had done things as expected. Excellent associates the good company wish to have, he is just that good (a down to earth person). Thanks
Great Service!
Cody - Columbus, OH 43230
We inquired about service late in the evening and Sears Heating and Cooling was out the next day! Josh was friendly and efficient. He explained what he was doing and was walked us through the repair. We will definitely use Sears for future needs and would recommend them to anyone.
Great Service!
Sarah - Columbus, OH 43235
Josh was great to day. Arrived on time, and was very courteous. He also took the time to explain everything as he serviced our “new to us” A/C unit. He’s a great representative of the company!
Excellent
Joel - Columbus, OH 43221
Heat pump fix
Mark - Columbus, OH 43220
Josh helped to resolve a long-standing issue with my heat pump and I couldn't be happier. He communicated clearly and effectively to keep me up to date with schedule and diagnosis.
Wally T.
Annual maintenance check on a Rheem furnace
Robby D.
Found thermocouple to be cause of no hot water. Talked with customer about 2 40 gal. A 50 gal and tankless hot water tanks. Quoted accordingly. Customer chose 50 gal with expansion tank. Installing tomorrow 8am. Waived service charge per office. 2,490(50gal HWT) + 150(expansion tank) total2640 due upon completion did not collect today.
Joel T.
Furnace filter change
Robby D.
Performed yearly maintenance and safety checks on 2022 Bryant 80% furnace. Found system running properly and within manufacture specifications. 49 ohms on ignition. Cleaned flame sensing system. Found gas pressure needed adjusted. 5.4%o2 450 ppm co 65 degree delta t. Rated 30-60. Decreased gas pressure found system running with 8.4 %o2 168 ppm co in flu. 0 in supply. 130 SA73 RA 57 degree delta t. Replaced 16251 filter. Informed customer of surge protection for new system. Customer will talk over with husband and decide at a later point In time.
Joel T.
Heat pump maintenance inspection inspection all systems operating at this time.
Josh S.
Furnace check on 2005bryant 16-25-4
Wally T.
Annual maintenance check on a Bryant furnace
Austin L.
Completed annual maintenance on a 2012 ream furnace. All electrical, mechanical and safety components of the system check out at this time. During testing of the unit the technician found no electrical protection device for the furnace. Customer stated they had a whole home protector and one for the furnace was not needed. Technician also recommended humidification system for home due to wood furniture and piano in living room. Customer not interested at this time. Technician used borescope to ensure no cracks in heat exchanger due to large amount of rust building within cells. Technician found no cracks today. No issues at time of departure.
Jamie S.
Cost to install furnace and air conditioning. Cost of humidifier installation. Customer’s heat exchanger has failed.
Robby D.
Performed yearly maintenance and safety checks on 2017 Bryant 90% furnace System found 49 ohms on ignition system. inducer voltage absorption system reading 5 rated 5. Found 1st stage running 73 RA 122 SA 49 degree delta t. 10.9% o2 92 degree stack temp. 10 ppm co in flu. 0 in supply/ ambient co test. Furnace cycled into high fire properly ran 9% o2 7 ppm in flu with 97 degree stack temp. No gas leak found via electronic gas leak detector. Found humidification surge and purification accessories could be installed on system. Informed customer of accessories and benefits. Customer is not interested at this time. Customer interested in ac cleaning. Informed customer of sc benefits customer chose to wait at this point and will just pay no contract ac check during warmer weather.
Wally T.
Furnace check on a Bryant furnace. Replaced humidifier panel
Robby D.
Upon arrival found thermostat no showing power. Found doors off furnace not sending power to thermostat. Found ignition system faulted. Presented hm2. Customer chose option a due to home warranty. Collected from customer up to customer to get reimbursed for repair. Installed new ignition system. Furnace cycled on without issue. Founs 47 ppm in flu 0 in supply. 52 degree delta t.
Robby D.
Performed yearly maintenance and safety checks on 2003 rheem 90% furnace. Found blower voltage absorption system outside manufacture specifications. Rated 15. Reading 13. Found induction motor rated .75 amps reading .75. Found surge and air purification systems could be installed on system. Informed customer of concern and accessories presented option hn10. Customer stated due to system still operating and age of system they would like to wait it out. Will do research on I wave and decide at another time No further concerns at this time.
Joel T.
Furnace safety inspection all systems operating at this time.
Robby D.
Performed yearly maintenance and safety checks on 2006 Bryant 80% furnace. Cleaned flame sensor. Found 144 SA 77RA 67 degree delta t. Found 16255 filter in need of replacement offered to change humidifier wp. Customer stated he will take care of both. Found amp draw of induction motor to be outside manufacture specifications. Rated 1.4 pulling 1.8. Noted motor seems to be audibly louder than normal. Found additional accessories could be added to system to help with system life as well as indoor air quality being surge protection and air purification system. Informed customer of issues and accessories. Customer is not interested at this point in time stated due to age of furnace he’s expecting to get replacement when parts start breaking down.
Wally T.
Ductwork was vibrating against foundation. Technician strapped up and eliminated vibration. On a Bryant furnace
Jamie S.
Cost to install furnace
Joel T.
Replaced control board and returned unit to service.
Austin L.
Completed annual maintenance on a 2007 Bryant furnace. All electrical, mechanical and safety components of the system check out at this time. During testing of the unit the technician found no electrical protection device for the furnace, as well as large amounts of lint and other dirt/debris caught in the air filter. Customer stated multiple technicians have asked her about the electrical protection device and she is still not interested, customer did ask for recommendations for duct cleaning. Technician left fresh air corporation information. No issues at time of departure.
Ramon R.
Faulty fan limit switch on furnace to be replaced
Ramon R.
Drained water from combustion exhaust system on Bryant furnace to allow for ignition to be completed in
Ramon R.
Replace plug furnace filter walked customer through operation of emergency heat versus heat pump up when the temperatures are extremely cold
Robby D.
Customer stated pilot would be lit and go out randomly. Sometimes wouldn’t light pilot. Found thermocouple to be at fault. Also found concern that spark ignition was melted not allowing spark to light pilot. Customer stated she got insert online or at lowes. Found thermocouple did not fit. Informed customer we will need to do additional research to find thermocouple if possible. Presented options hm15 a-e. Option a starts at 407. Customer stated the insert was cheaper then the bandaid option. Does not want to proceed any further
Austin L.
Completed annual maintenance on a 2002 Bryant furnace. All electrical, mechanical and safety components of the system check out at this time. Upon arrival technician found service panel to be held on by metal tape due to mounting bracket being broken. When unit cycles on you can hear bearings for combustion exhaust system grinding. Technician called supplier and found component to be on back order for at least a month. Technician presented options Hm8 a-e for repair. During testing of the unit the technician also found no electrical protection device for the furnace. Customer not interested at this time. Customer did opt for humidity service today. Technician verified successful operation and drainage humidification system, set humidity levels at 35%, and replaced 35 water panel. Technician also replaced 16254 filter today, covered under warranty. No issues at time of departure.
Ramon R.
Performed furnace, maintenance and safety check on York furnace
