HVAC Repair & Replacement Company in Columbus
Local Reviews
for Columbus, OH
Our Reviews by City
Excellent service
Sandy - Columbus, OH 43204
Josh, understand what customer service is and he is an excellent example of what it looks like. Josh, thank you for your service. Josh is also an excellent sales man.
Great Service
Anita - Columbus, OH 43227
Technician was very friendly and knowledgeable. Great experience.
Estimate on New System
Joe - Columbus, OH 43201
Josh was very thorough and answered all my questions. I feel better prepared to make sn informed decision.
Professional HVAC Detective saved my life!
Another satisfied customer! - Columbus, OH 43212
My experience with the Sears team has been excellent! I first learned about Sears through my next-door neighbor who has a recent full HVAC install. My neighbor also shared her Mother and Dad have been customers since the 1950's. It is this strong devotion to excellent customer service and professionalism that has kept my neighbor and her family coming back to Sears year after year! Service after the sale is not dead with this organization! I had been having some crazy high bills over the years even before the recent Columbia Gas rate hikes and grew even more concerned over the years when I began to have strange symptoms whenever I was at home. I always felt better away from my home when I was working at the hospital. I now believe it has been low-grade symptoms of CO poisoning- as a healthcare provider I should have put this together sooner! My tech Josh was immediately able to diagnose a cracked heat exchanger that when damaged can leak CO into living spaces or start a fire. He also discovered the capacitance system is below specifications due to poor install from another company- another efficiency and safety hazard. Josh basically with his detective work saved my life from CO poisoning and possible fire as the units in my building had NEVER been serviced by the owner since 1999 install. I am so deeply grateful to Josh and his company. Also, all of my work with the office team and even VP Bryan Meier has been deeply satisfying. This is a company and team that simply loves what they do with a team they love as family- I even feel like they treated me as a family member. If I could give all the stars from heaven for this review I would do it!
Great service
Louis - Columbus, OH 43220
John did a great job explaining all issues and delivering cost effective solutions.
Great Service
Paul - Columbus, OH 43221
Josh always provides great service and really helpful information about our gas fireplace. He makes regular maintenance and repairs a wonderful service experience.
Great service.
G - Columbus, OH 43212
Josh is very competent and a pleasure to work with!
Awesome Service
Daniel - Columbus, OH 43227
Cody, was very professional and engaging. He was really thorough and patient about what he was doing and why. That young man (Kody), also have me very interested in purchasing a furnace surge protector….I’ll be calling the office soon about scheduling an appointment to get one installed. He should be considered a valuable asset to your company. Respectfully, Daniel
Overly charged for service
Frank - Columbus, OH 43229
The furnace part replaced costs only $25 at most, but Cody charged me $269 plus $79 for coming in to check the problem. This is highway robbery!
Response from Sears Heating & Cooling:
Hi Frank-I'm sorry you feel this way. The price you paid is the cost for us to send a fully licensed and trained tech in a fully stocked truck (on a weekend no less) to your home to fix your furnace. You could have declined the price if you did not agree with it. If we only charged $25 for a repair, we would not be able to pay employees let alone offer them healthcare for them and their families. I would encourage you to call around to other local HVAC companies and compare pricing as I assure you that we are competitive, otherwise we would not still be in business after 72 years. The cost you paid covers the parts, labor, company overhead and a 10% profit. I think 10% profit is fair for the service we provide. Thanks for your comments and we wish you the best in finding another HVAC company that suits your needs.
Thank you for the service!
Karen - Columbus, OH 43202
Very thorough and professional service
Steve - Columbus, OH 43212
Josh was great. He answered all my questions and provided very good advice on a new system we plan to do next year.
Job Well Done
Michael - Columbus, OH 43224
Nice guy, gave me the details I needed to make an informed decision, did the work thoroughly and quickly, easy to work with. Good experience.
Great Service!
James - Columbus, OH 43224
Service call placed and someone was out within a few hours. Love Sears HC! They have great installers and awesome customer service.
Excellent Service
Debbie - Columbus, OH 43221
Josh arrived at the time he said he would. He was very nice and professional. He did a good job explaining what was wrong with my AC and fixed it in a very timely fashion. It was greatly appreciated since it was miserably hot outside! I also really appreciate him not trying to “upsell” -I would definitely have him come back if I needed assistance again
Great visit
Dan - Columbus, OH 43204
Josh came out to diagnose my AC not kicking on. He quickly traced the issue, and cleaned the outside unit and did a little upgrade to help reduce west and voltage on startup. Very professional and friendly. Would highly recommend him and Sears H&C!
Great service!
Maria - Columbus, OH 43204
Josh was great. He was very quick and explained what he was doing thoroughly. I felt that he was honest and he was also great with our dog!
Quick service
Sears - Columbus, OH 43229
Joshua was very knowledgeable and I felt confident with his services.
Great Service
Joanna - Columbus, OH 43204
The service was quick and professional. I appreciated being given a menu of options to decide between when choosing the service that was best for us. Answered all my questions and was personable and thorough.
Great service
Bryan - Columbus, OH 43209
We really appreciated Joshua coming out quickly and explaining everything he was doing. He was very detailed and had the necessary parts to fix our system. Highly recommend him.
very professional
Steve - Columbus, OH 43085
Excellent service. Josh does a nice job.
Tom - Columbus, OH 43209
Josh is very efficient in his work. He gave me practical options and pricing. He gave me a heads up call first and showed up on time. He worked continuously until he diagnosed the issues and then provided options and prices to help me make good decisions. I would ask for him again to work on my HVAC.
Satisfied in all aspects
Jui-I - Columbus, OH 43212
Just like last time, Josh had done things as expected. Excellent associates the good company wish to have, he is just that good (a down to earth person). Thanks
Great Service!
Cody - Columbus, OH 43230
We inquired about service late in the evening and Sears Heating and Cooling was out the next day! Josh was friendly and efficient. He explained what he was doing and was walked us through the repair. We will definitely use Sears for future needs and would recommend them to anyone.
Great Service!
Sarah - Columbus, OH 43235
Josh was great to day. Arrived on time, and was very courteous. He also took the time to explain everything as he serviced our “new to us” A/C unit. He’s a great representative of the company!
Excellent
Joel - Columbus, OH 43221
Wally T.
Annual maintenance check on a Rheem furnace with Aprilair 600 humidifier service
Wally T.
One time maintenance check on a Tempstar furnace
Robby D.
Performed yearly maintenance and safety checks on 2001 90% furnace. Found 13% o2 140 ppm co in flu 0 ppm co in supply. Replaced 20251 filter for customer 50 degree deltat. No issues at this point in time.
Robby D.
Returned to flush tankless water heater. Water warm before departure no issues
Jamie S.
Cost to install heat pump system.
Austin L.
Completed annual maintenance on a 2008 carrier furnace. During testing of the unit and the technician found no electrical protection device, dirt beginning to build on air circulation system, and rust forming on burner cells. Technician found no cracks on heat exchanger today. Customer opted for humidifier service. Technician verified successful operation and drainage of humidification system, set humidity settings at 35%, and replaced 10 water panel. Technician collected service club Renewal today. No issues at time of departure.
Josh S.
Furnace check American standard. Filter 213
Austin L.
Completed annual maintenance on a 2007 Rheem furnace. During testing of the unit the technician found large amounts of dirt/hair buildup within the system, as well as no electrical protection device. Customer is not interested in any repair options at this time. Landlord is going to have tenant attempt to clean air circulation. System themselves. Customer also maintains a humidification system. Technician reminded customer 1 inch filters are to be replaced monthly. Technician collected service club Renewal today. No issues at time of departure.
Austin L.
Completed annual maintenance on a 2007 Rheem furnace. During testing of the unit the technician found large amounts of dirt/hair buildup within the system, as well as no electrical protection device. Customer is not interested in any repair options at this time. Landlord is going to have tenant attempt to clean air circulation. System themselves. Customer also maintains a humidification system. Technician reminded customer 1 inch filters are to be replaced monthly. Technician collected service club Renewal today. No issues at time of departure.
Austin L.
Completed annual management on a 2003 Rheem furnace. During testing of the unit the technician found rust on burners and cells, but did not find any cracks at this time. Technician found dirt beginning to form on air circulation system. This is something to monitor moving forward. Technician left air filter near unit as customer has recently replaced air filter. No issues at time of departure.
Austin L.
Completed annual maintenance on a 2018 American Standard furnace. During testing of the unit the technician found no electrical protection device. Customer not interested in any options today. Technician reminder customer our company services and replaces hot water tanks. Customer currently has a 40 gallon Rheem hot water tank from 2003. No issues at time of departure.
Austin L.
Completed annual maintenance on a 2018 American Standard furnace. During testing of the unit the technician found no electrical protection device. Customer not interested in any options today. Technician reminder customer our company services and replaces hot water tanks. Customer currently has a 40 gallon Rheem hot water tank from 2003. No issues at time of departure.
Austin L.
Technician reminded customer our company services and replaces hot water tanks. Customer currently has 50gal Rheem tank from 2011.
Austin L.
Completed annual maintenance on a 2010 Bryant furnace. During testing of the unit the technician found dirt beginning to form on air circulation system, and rust on burner cells although no cracks were present at this time. This is something to monitor moving forward. Customer maintains their humidification system. No issues at time of departure.
Ramon R.
Performed furnace, maintenance and safety check on Bryant furnace serviced humidifier for heating season. Replaced spaceguard furnace filter.
Austin L.
Technician back to complete repairs. Technician repaired flue pipe and install electrical protection device. Technician cycled unit successfully after repairs were complete. No issues at time of departure.
Wally T.
Found bad heat exchanger on a Kenmore furnace. Customer chose to replace we are installing a Bryant 822 stage furnace tomorrow.
Robby D.
Performed dyealry maintenance and safety checks on 06 Goodman 80% furnace. Found 9% o2. 11 ppm co in flu 0 ppm co in supply 318 degree stack temp. 48 degree delta t. Found leak in gas union confirmed with bubbles , also found turning vein had gaping crack. Presented photo/video evidence to customer and explained concern associated with each issue. Found inducer motor has whine noise while running also showing significant signs of corrosion. HR4 for gas repair. Hm12 for flu repair. Customer wants to get through winter. Chose option a for both repairs. Completed repair. checked for sign of leak via electronic detector.
Austin L.
Completed annual maintenance on a 2022 Bryant furnace. During testing of the unit technician found no electrical protection device. Technician also spoke to customer about a humidification system install. Customer is not interested in any options at this time. Technician reminded customer our company services and replaces hot water tanks. Customer currently has 50gal tank from 2011. No issues at time of departure
Austin L.
Completed annual maintenance on a 2022 Bryant furnace. During testing of the unit technician found no electrical protection device. Technician also spoke to customer about a humidification system install. Customer is not interested in any options at this time. Technician reminded customer our company services and replaces hot water tanks. Customer currently has 50gal tank from 2011. No issues at time of departure
Ramon R.
Performed furnace, maintenance and safety check on carrier unit serviced Honeywell humidifier for heating season
Austin L.
Completed annual maintenance on a 2014 tempstar furnace. During testing of the unit the technician found no electrical protection device. Customer was not interested in options at this time. Technician reminded customer warranty for furnace expires next year. Customer did not opt for humidifier service today. No issues at time of departure.
Austin L.
Completed annual maintenance on a 2014 tempstar furnace. During testing of the unit the technician found no electrical protection device. Customer was not interested in options at this time. Technician reminded customer warranty for furnace expires next year. Customer did not opt for humidifier service today. No issues at time of departure.
Austin L.
Completed annual maintenance on a 2014 tempstar furnace. During testing of the unit the technician found no electrical protection device. Customer was not interested in options at this time. Technician reminded customer warranty for furnace expires next year. Customer did not opt for humidifier service today. No issues at time of departure.
Wally T.
furnace repair
