HVAC Repair & Replacement Services in Columbus
Local Reviews
for Columbus, OH
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Great Service
Anita - Columbus, OH
Technician was very friendly and knowledgeable. Great experience.
Estimate on New System
Joe - Columbus, OH
Josh was very thorough and answered all my questions. I feel better prepared to make sn informed decision.
Professional HVAC Detective saved my life!
Another satisfied customer! - Columbus, OH
My experience with the Sears team has been excellent! I first learned about Sears through my next-door neighbor who has a recent full HVAC install. My neighbor also shared her Mother and Dad have been customers since the 1950's. It is this strong devotion to excellent customer service and professionalism that has kept my neighbor and her family coming back to Sears year after year! Service after the sale is not dead with this organization! I had been having some crazy high bills over the years even before the recent Columbia Gas rate hikes and grew even more concerned over the years when I began to have strange symptoms whenever I was at home. I always felt better away from my home when I was working at the hospital. I now believe it has been low-grade symptoms of CO poisoning- as a healthcare provider I should have put this together sooner! My tech Josh was immediately able to diagnose a cracked heat exchanger that when damaged can leak CO into living spaces or start a fire. He also discovered the capacitance system is below specifications due to poor install from another company- another efficiency and safety hazard. Josh basically with his detective work saved my life from CO poisoning and possible fire as the units in my building had NEVER been serviced by the owner since 1999 install. I am so deeply grateful to Josh and his company. Also, all of my work with the office team and even VP Bryan Meier has been deeply satisfying. This is a company and team that simply loves what they do with a team they love as family- I even feel like they treated me as a family member. If I could give all the stars from heaven for this review I would do it!
Great service
Louis - Columbus, OH
John did a great job explaining all issues and delivering cost effective solutions.
Great Service
Paul - Columbus, OH
Josh always provides great service and really helpful information about our gas fireplace. He makes regular maintenance and repairs a wonderful service experience.
Great service.
G - Columbus, OH
Josh is very competent and a pleasure to work with!
Awesome Service
Daniel - Columbus, OH
Cody, was very professional and engaging. He was really thorough and patient about what he was doing and why. That young man (Kody), also have me very interested in purchasing a furnace surge protector….I’ll be calling the office soon about scheduling an appointment to get one installed. He should be considered a valuable asset to your company. Respectfully, Daniel
Overly charged for service
Frank - Columbus, OH
The furnace part replaced costs only $25 at most, but Cody charged me $269 plus $79 for coming in to check the problem. This is highway robbery!
Response from Sears Heating & Cooling:
Hi Frank-I'm sorry you feel this way. The price you paid is the cost for us to send a fully licensed and trained tech in a fully stocked truck (on a weekend no less) to your home to fix your furnace. You could have declined the price if you did not agree with it. If we only charged $25 for a repair, we would not be able to pay employees let alone offer them healthcare for them and their families. I would encourage you to call around to other local HVAC companies and compare pricing as I assure you that we are competitive, otherwise we would not still be in business after 72 years. The cost you paid covers the parts, labor, company overhead and a 10% profit. I think 10% profit is fair for the service we provide. Thanks for your comments and we wish you the best in finding another HVAC company that suits your needs.
Thank you for the service!
Karen - Columbus, OH
Very thorough and professional service
Steve - Columbus, OH
Josh was great. He answered all my questions and provided very good advice on a new system we plan to do next year.
Job Well Done
Michael - Columbus, OH
Nice guy, gave me the details I needed to make an informed decision, did the work thoroughly and quickly, easy to work with. Good experience.
Great Service!
James - Columbus, OH
Service call placed and someone was out within a few hours. Love Sears HC! They have great installers and awesome customer service.
Excellent Service
Debbie - Columbus, OH
Josh arrived at the time he said he would. He was very nice and professional. He did a good job explaining what was wrong with my AC and fixed it in a very timely fashion. It was greatly appreciated since it was miserably hot outside! I also really appreciate him not trying to “upsell” -I would definitely have him come back if I needed assistance again
Great visit
Dan - Columbus, OH
Josh came out to diagnose my AC not kicking on. He quickly traced the issue, and cleaned the outside unit and did a little upgrade to help reduce west and voltage on startup. Very professional and friendly. Would highly recommend him and Sears H&C!
Great service!
Maria - Columbus, OH
Josh was great. He was very quick and explained what he was doing thoroughly. I felt that he was honest and he was also great with our dog!
Quick service
Sears - Columbus, OH
Joshua was very knowledgeable and I felt confident with his services.
Great Service
Joanna - Columbus, OH
The service was quick and professional. I appreciated being given a menu of options to decide between when choosing the service that was best for us. Answered all my questions and was personable and thorough.
Great service
Bryan - Columbus, OH
We really appreciated Joshua coming out quickly and explaining everything he was doing. He was very detailed and had the necessary parts to fix our system. Highly recommend him.
very professional
Steve - Columbus, OH
Excellent service. Josh does a nice job.
Tom - Columbus, OH
Josh is very efficient in his work. He gave me practical options and pricing. He gave me a heads up call first and showed up on time. He worked continuously until he diagnosed the issues and then provided options and prices to help me make good decisions. I would ask for him again to work on my HVAC.
Satisfied in all aspects
Jui-I - Columbus, OH
Just like last time, Josh had done things as expected. Excellent associates the good company wish to have, he is just that good (a down to earth person). Thanks
Great Service!
Cody - Columbus, OH
We inquired about service late in the evening and Sears Heating and Cooling was out the next day! Josh was friendly and efficient. He explained what he was doing and was walked us through the repair. We will definitely use Sears for future needs and would recommend them to anyone.
Great Service!
Sarah - Columbus, OH
Josh was great to day. Arrived on time, and was very courteous. He also took the time to explain everything as he serviced our “new to us” A/C unit. He’s a great representative of the company!
Excellent
Joel - Columbus, OH
Heat pump fix
Mark - Columbus, OH
Josh helped to resolve a long-standing issue with my heat pump and I couldn't be happier. He communicated clearly and effectively to keep me up to date with schedule and diagnosis.
Ramon R.
Performed furnace cleaning
Robby D.
Upon arrival Mike call for heat. Inducer motor partly seized not allowing start up technicians fun with hand and motor ran properly also found leak in gas valve. Called for pricing and availability. In stock presented options hm8 a-e for repair. HM8C-e for both motor and valve replacement. Customer chose option c. Retrieved and performed repair No further concerns system started up properly without fault or issue. 50 degree delta t. 3.21 INWC GAS PRESSURE
Jamie S.
Gave cost to install air condition and install furnace
Robby D.
Responded to burning smell coming from furnace start up. Customer stated couple days ago her ceiling fell and in the living room insulation all over the floor in living room and kitchen. Customer wanted to make sure furnace was OK and smell wasn’t immediate concern. Took apart flue and blower compartment nothing looking burned or overheated. Started up furnace. Smell was not present to technician upon startup. Filter was caked with drywall dust and insulation partials took filter out during time present. Offered to replace. Customer stated she is going to get new filters today. 0 ppm co in supply after roughly 20 min runtime. No concerns
Josh S.
2014 Lennox 80% single stage with humidifier wp35. He replaces wp Electrical is secure Tuned up gas levels Co in flue is 25 No co in home Added tabs to drain Added sticker and updated info Flame sensing is clean X13 air movement I wave is in good position Eco bee controller Has demur 1850
Joel T.
Mini split cleaning today.
Robby D.
Customer stated during hot day couple days ago she turned the air conditioner down to run during the day turned it off to save electric during cool night noticed condenser did not shut off also noticed ice buildup on lineset. Informed with no airflow refrigerant did no pick up house heat making ice form. Turned breaker for condenser on whole stat set to off. Outdoor system fired up. Shut off breaker and performed diagnostic steps to find contactor welded shut from overheating not allowing system to turn off. Informed customer of fault and presented options HD3 a-e customer stated she’s been wanting to replace and asked if we could let go until spring and get it replaced. Informed her breaker would need to remain off and no ac will be available but she would stil be able to run heating. Customer decided to go without cooling and wants to replace next spring.
Robby D.
Performed yearly maintenance and safety checks on 2005 Goodman 80% furnace. Found concern with gas valve not properly seating closed allowing trace amounts of gas to enter combustion chamber. Call for pricing and availability for furnace repair. Quoted options HM17 a-e and explained options. Customer stated he’s been putting off replacement for a couple years and might rather put the repair money towards a new system. Called for availability for quote. On schedule for 1pm today.customer chose to not have gas shut off in case of needing heat he will decided to repair or replace after quote.
Ramon R.
Performed furnace maintenance and safety check on RHEEM unit
Joel T.
Furnace safety inspection all systems operating at this time.
Robby D.
Performed yearly maintenance and safety checks on 2016 Rheem 90% furnace. System is operating properly and within me if extra specifications at this time with no cause for concern. Informed customer of surge protection accessories available customer stated she is planning on installing around year nine
Ramon R.
Performed furnace maintenance and safety check on Trane unit. Serviced humidifier for heating season
Ramon R.
Repair low voltage wiring short. Performed heating check
Robby D.
Perform the yearly maintenance and safety checks on 2021 Bryant evolution series furnace.. System is operating properly and within me factor specifications at this time with no calls for concerns
Ramon R.
Performed furnace maintenance and safety check. Serviced humidifier for heating season
Austin L.
Completed annual maintenance on a 2020 comfort maker furnace. All electrical, mechanical and safety components of the system check out at this time. During testing of the unit the technician found no electrical protection device for the unit, as well as no water leak detection device. Customer declined either option at this time. Technician also left customer information pamphlet regarding iwave air cleaner.
Robby D.
Performed yearly maintenance and safety checks on 2009 Goodman 80% gas furnace. Technician found multiple concerns including loud inducer motor, sounds like bearings are going dry. Pressure switch diaphragm running weak. Rated to close at .6INWC. doesn’t close until 1.6 inWC. inducer pulling 1.7. Inducer overamping. As well as voltage absorption system outside manufacture specifications. Informed customer of issues. Customer debating repairs vs replacement will let go for time being and see how furnace runs in heating season.
Austin L.
Conducted annual maintenance on a 1998 Bryant furnace. All electrical, mechanical and safety components of the system check out at this time. During testing of the unit the technician found no electrical protection device for the furnace. Technician present to options HB7a-e. Customer declined at this time. Technician revisited information presented to the customer last visit. Customer stated they are still waiting for this furnace to no longer be operational before putting any more money towards the furnace. Technician recommended changing the air filter as it was dirty and had large amounts of animal hair in it. Customer stated they will order filters and replace it themselves.
Wally T.
Annual maintenance check on a York furnace
Ramon R.
Performed furnace maintenance and safety check
Robby D.
Performed yearly maintenance and safety checks on 2017 Rheem 80% gas furnace. System is operating properly and within manufacturer specifications at this time with no cause for concern at this time.
Ramon R.
Performed furnace maintenance and safety check on RHEEM furnace
Austin L.
Completed annual maintenance on a 2014 Bryant furnace. All electrical, mechanical and safety components of the system check out at this time. During testing of the unit the technician found no electrical protection device for the furnace. Technician presented options Hb7a-e. Customer chose option a. Technician verified operation of unit after repair was made. No issues at this time.
Robby D.
Form the earlyly maintenance and safety checks on 2009 Goodman 90% furnace. Combustible gas leak detection test found gas valve not seating properly allowing trace amounts of gas to enter the combustion chamber. Informed customer of concern and quoted HM17a-e. Customer chose option a. Retrieved and performed repair. Cycled system to ensure proper operation and gas pressure. Adjusted accordingly. No further concern at this time. Also replace appliance flex gas pipe with black iron to limit chance of leak
Josh S.
Furnace check on a goodbadman single stage 90% 20251 filter
