HVAC Repair & Replacement Company in Columbus
Local Reviews
for Columbus, OH
Our Reviews by City
Excellent service
Sandy - Columbus, OH 43204
Josh, understand what customer service is and he is an excellent example of what it looks like. Josh, thank you for your service. Josh is also an excellent sales man.
Great Service
Anita - Columbus, OH 43227
Technician was very friendly and knowledgeable. Great experience.
Estimate on New System
Joe - Columbus, OH 43201
Josh was very thorough and answered all my questions. I feel better prepared to make sn informed decision.
Professional HVAC Detective saved my life!
Another satisfied customer! - Columbus, OH 43212
My experience with the Sears team has been excellent! I first learned about Sears through my next-door neighbor who has a recent full HVAC install. My neighbor also shared her Mother and Dad have been customers since the 1950's. It is this strong devotion to excellent customer service and professionalism that has kept my neighbor and her family coming back to Sears year after year! Service after the sale is not dead with this organization! I had been having some crazy high bills over the years even before the recent Columbia Gas rate hikes and grew even more concerned over the years when I began to have strange symptoms whenever I was at home. I always felt better away from my home when I was working at the hospital. I now believe it has been low-grade symptoms of CO poisoning- as a healthcare provider I should have put this together sooner! My tech Josh was immediately able to diagnose a cracked heat exchanger that when damaged can leak CO into living spaces or start a fire. He also discovered the capacitance system is below specifications due to poor install from another company- another efficiency and safety hazard. Josh basically with his detective work saved my life from CO poisoning and possible fire as the units in my building had NEVER been serviced by the owner since 1999 install. I am so deeply grateful to Josh and his company. Also, all of my work with the office team and even VP Bryan Meier has been deeply satisfying. This is a company and team that simply loves what they do with a team they love as family- I even feel like they treated me as a family member. If I could give all the stars from heaven for this review I would do it!
Great service
Louis - Columbus, OH 43220
John did a great job explaining all issues and delivering cost effective solutions.
Great Service
Paul - Columbus, OH 43221
Josh always provides great service and really helpful information about our gas fireplace. He makes regular maintenance and repairs a wonderful service experience.
Great service.
G - Columbus, OH 43212
Josh is very competent and a pleasure to work with!
Awesome Service
Daniel - Columbus, OH 43227
Cody, was very professional and engaging. He was really thorough and patient about what he was doing and why. That young man (Kody), also have me very interested in purchasing a furnace surge protector….I’ll be calling the office soon about scheduling an appointment to get one installed. He should be considered a valuable asset to your company. Respectfully, Daniel
Overly charged for service
Frank - Columbus, OH 43229
The furnace part replaced costs only $25 at most, but Cody charged me $269 plus $79 for coming in to check the problem. This is highway robbery!
Response from Sears Heating & Cooling:
Hi Frank-I'm sorry you feel this way. The price you paid is the cost for us to send a fully licensed and trained tech in a fully stocked truck (on a weekend no less) to your home to fix your furnace. You could have declined the price if you did not agree with it. If we only charged $25 for a repair, we would not be able to pay employees let alone offer them healthcare for them and their families. I would encourage you to call around to other local HVAC companies and compare pricing as I assure you that we are competitive, otherwise we would not still be in business after 72 years. The cost you paid covers the parts, labor, company overhead and a 10% profit. I think 10% profit is fair for the service we provide. Thanks for your comments and we wish you the best in finding another HVAC company that suits your needs.
Thank you for the service!
Karen - Columbus, OH 43202
Very thorough and professional service
Steve - Columbus, OH 43212
Josh was great. He answered all my questions and provided very good advice on a new system we plan to do next year.
Job Well Done
Michael - Columbus, OH 43224
Nice guy, gave me the details I needed to make an informed decision, did the work thoroughly and quickly, easy to work with. Good experience.
Great Service!
James - Columbus, OH 43224
Service call placed and someone was out within a few hours. Love Sears HC! They have great installers and awesome customer service.
Excellent Service
Debbie - Columbus, OH 43221
Josh arrived at the time he said he would. He was very nice and professional. He did a good job explaining what was wrong with my AC and fixed it in a very timely fashion. It was greatly appreciated since it was miserably hot outside! I also really appreciate him not trying to “upsell” -I would definitely have him come back if I needed assistance again
Great visit
Dan - Columbus, OH 43204
Josh came out to diagnose my AC not kicking on. He quickly traced the issue, and cleaned the outside unit and did a little upgrade to help reduce west and voltage on startup. Very professional and friendly. Would highly recommend him and Sears H&C!
Great service!
Maria - Columbus, OH 43204
Josh was great. He was very quick and explained what he was doing thoroughly. I felt that he was honest and he was also great with our dog!
Quick service
Sears - Columbus, OH 43229
Joshua was very knowledgeable and I felt confident with his services.
Great Service
Joanna - Columbus, OH 43204
The service was quick and professional. I appreciated being given a menu of options to decide between when choosing the service that was best for us. Answered all my questions and was personable and thorough.
Great service
Bryan - Columbus, OH 43209
We really appreciated Joshua coming out quickly and explaining everything he was doing. He was very detailed and had the necessary parts to fix our system. Highly recommend him.
very professional
Steve - Columbus, OH 43085
Excellent service. Josh does a nice job.
Tom - Columbus, OH 43209
Josh is very efficient in his work. He gave me practical options and pricing. He gave me a heads up call first and showed up on time. He worked continuously until he diagnosed the issues and then provided options and prices to help me make good decisions. I would ask for him again to work on my HVAC.
Satisfied in all aspects
Jui-I - Columbus, OH 43212
Just like last time, Josh had done things as expected. Excellent associates the good company wish to have, he is just that good (a down to earth person). Thanks
Great Service!
Cody - Columbus, OH 43230
We inquired about service late in the evening and Sears Heating and Cooling was out the next day! Josh was friendly and efficient. He explained what he was doing and was walked us through the repair. We will definitely use Sears for future needs and would recommend them to anyone.
Great Service!
Sarah - Columbus, OH 43235
Josh was great to day. Arrived on time, and was very courteous. He also took the time to explain everything as he serviced our “new to us” A/C unit. He’s a great representative of the company!
Excellent
Joel - Columbus, OH 43221
Ramon R.
Performed air conditioner, maintenance safety check on Bryant unit
Wally T.
Replaced compressor on a Comfortmaker air conditioner
Robby D.
Performed yearly maintenance and safety checks on 12Rheem ac system. Found 35/5 voltage absorption system reading 35/5. Found no sign of overheating in disconnect or on voltage distribution system. Cleaned coil added tab to drain. Found 78 RA 60 SA no concerns at this point in time.
Robby D.
Performed yearly maintenance and safety checks on 98 ac system. Found compressor wired overheated found 35/5 voltage absorption system reading 35/5. HD3 customer refused repair as she is expecting to replace system sooner then later. Inquired about if parts can be moved over. Assured her they cannot. Found 71 RA 51 SA. replaced 16251 filter
Josh S.
Ac check Rheem 2013 capacitor is 45/10 contactor is good
Robby D.
Made call for cooling upon arrival. Found 45/5 voltage absorption system reading 4.3 nf/ 2.8. Hn13 customer chose option a. performed repair. Found 55SA 73SRA no further concerns at this time.
Austin L.
Completed annual maintenance on a 2012 Bryant air conditioner. During testing of the unit the technician found no electrical protection device. Technician presented options hb7a-e. Customer declined at this time. Technician also reminded customer air circulation system is leaking oil and squeals during start up. Customer stated due to age of the furnace. She will not be repairing the system, but will replace when it fails. No issues at time of departure.
Wally T.
Found leaking service valve on a Bryant air conditioner
Ramon R.
Performed air conditioner, maintenance and safety check on Kenmore air conditioner
Austin L.
Completed annual maintenance on a 2013 Bryant air conditioner. During testing of the unit the technician found no electrical protection device technician. Technician presented options hb7a-e. Customer declined at this time. No issues at time of departure.
Jamie S.
Cost to replace air conditioning. Install price of new AC.
Jamie S.
Cost to replace ac. Price to replace air conditioner
Joel T.
Ac maintenance inspection all systems operating at this time.
Jamie S.
Cost to install central air conditioning, furnace, and tankless hot water heater.
Robby D.
Performed yearly maintenance and safety checks on 19 American standard ac system.410 system. Replaced 16251 filter. Cleaned coil. Found 72RA 52SA . No concerns at this time. system is running properly and within manufacture specifications at this time
Jamie S.
Gave cost to install central air conditioning. Ac price
Robby D.
Returned to complete diagnostic on mini split. Found leaking shredder core. 146psi standing pressure. 26 operating pressure. Quoted hj9 a-e customer stated she cannot see spending close to 1000 dollars on system right now and will have to shop around. No concerns at this point in time.
Robby D.
Perpfmred yearly maintenance and safety checks on 90s ac unit. R22. Founs overheated wire on 35/5 voltage absorption system. Informed customer of issues and concerns. Presented options sh3 for terminal rejuvenation hn13 for voltage absorption system and terminal rejuvenation. Customer chose option hn13 a. Performed repair and cycled system to ensure operation before departure. No concern at this point. 70 RA 48 SA.
Jamie S.
Cost to install central air conditioning. Existing furnace is in the crawlspace and we would need a horizontal coil for this installation.
Robby D.
Performed yearly maintenance and safety checks on 2019 comfortmaker AC system. Found 35/5 voltage absorption system reading 35/5 67 in Rush amps no sign of overheating or pitting inside disconnect or voltage distribution system. No concerns at this point. 72 RA 50 SA. Cleaned condenser added tabs to drain.
Jamie S.
Cost to replace central air conditioner
Robby D.
Completion Notes: Edit Completion Notes Performed yearly maintenance and safety checks on 19 comfortmaker ac system. Found 35/5 reading 7.5nf/4.8 no sign of overheating or pitting. 89 inrush amps. HN13 a-e. A covered under P&L customer chose option c. Discounted option a from option c. Added surge protection to indoor system. No further concerns at this time. 78RA 59 SA No concerns at this point in time.
Robby D.
Returned to replace coil. Trapped remaining refrigerant. Replaced coil. Vacuum pulled to 500 microns. Charged system to 10 SC. 76 RA 58 SA. 18 degree deltat. Confirmed coil draining before departure. No further concerns at this point in time.
Josh S.
No cool capacitor 7.5 is out replaced
Austin L.
No cool on a 2005 Brian’s air conditioner. On arrival technician found unit cycled off. Technician cycled unit and found condenser fan motor to be making a grinding noise the customer was indicating. He is the technician talk to customer about age and condition of the unit as well as the type of refrigerant no longer being available, as well as the voltage enhancement system showing signs of age/pitting. Customer stated they would clean the unit themselves and wanted to move forward with the repair. Technician presented options hc8a-e. Customer chose option a. Technician completed repair and cycled unit successfully. 18° temperature split. No issues at time of departure.
