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Sears Heating & Cooling Rated 4.9 out of 5 stars
based on 296 customer reviews
Excellent service
Sandy - Columbus, OH43204
Review of Sears Heating & Cooling
Josh, understand what customer service is and he is an excellent example of what it looks like.
Josh, thank you for your service. Josh is also an excellent sales man.
ColumbusOH4320439.95-83.0775
Response from Sears Heating & Cooling:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Great Service
Anita - Columbus, OH43227
Review of Sears Heating & Cooling
Technician was very friendly and knowledgeable. Great experience.
ColumbusOH4322739.9425-82.8975
Response from Sears Heating & Cooling:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Estimate on New System
Joe - Columbus, OH43201
Review of Sears Heating & Cooling
Josh was very thorough and answered all my questions. I feel better prepared to make sn informed decision.
ColumbusOH4320139.985-83.0125
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
Professional HVAC Detective saved my life!
Another satisfied customer! - Columbus, OH43212
Review of Sears Heating & Cooling
My experience with the Sears team has been excellent! I first learned about Sears through my next-door neighbor who has a recent full HVAC install. My neighbor also shared her Mother and Dad have been customers since the 1950's. It is this strong devotion to excellent customer service and professionalism that has kept my neighbor and her family coming back to Sears year after year! Service after the sale is not dead with this organization! I had been having some crazy high bills over the years even before the recent Columbia Gas rate hikes and grew even more concerned over the years when I began to have strange symptoms whenever I was at home. I always felt better away from my home when I was working at the hospital. I now believe it has been low-grade symptoms of CO poisoning- as a healthcare provider I should have put this together sooner! My tech Josh was immediately able to diagnose a cracked heat exchanger that when damaged can leak CO into living spaces or start a fire. He also discovered the capacitance system is below specifications due to poor install from another company- another efficiency and safety hazard. Josh basically with his detective work saved my life from CO poisoning and possible fire as the units in my building had NEVER been serviced by the owner since 1999 install. I am so deeply grateful to Josh and his company. Also, all of my work with the office team and even VP Bryan Meier has been deeply satisfying. This is a company and team that simply loves what they do with a team they love as family- I even feel like they treated me as a family member. If I could give all the stars from heaven for this review I would do it!
ColumbusOH4321239.9925-83.0525
Response from Sears Heating & Cooling:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Great Service
Angie - Dublin, OH43017
Review of Sears Heating & Cooling
Josh was amazing! Walked me through all the issues and recommendations. No pressure just great service.
DublinOH4301740.14-83.1475
Response from Sears Heating & Cooling:
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.
Great service
Louis - Columbus, OH43220
Review of Sears Heating & Cooling
John did a great job explaining all issues and delivering cost effective solutions.
ColumbusOH4322040.035-83.0775
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us a 5-star review!
Great Service
Paul - Columbus, OH43221
Review of Sears Heating & Cooling
Josh always provides great service and really helpful information about our gas fireplace. He makes regular maintenance and repairs a wonderful service experience.
ColumbusOH4322140.0025-83.055
Response from Sears Heating & Cooling:
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.
Great service.
G - Columbus, OH43212
Review of Sears Heating & Cooling
Josh is very competent and a pleasure to work with!
ColumbusOH4321239.98-83.0375
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
Awesome Service
Daniel - Columbus, OH43227
Review of Sears Heating & Cooling
Cody, was very professional and engaging. He was really thorough and patient about what he was doing and why. That young man (Kody), also have me very interested in purchasing a furnace surge protector….I’ll be calling the office soon about scheduling an appointment to get one installed. He should be considered a valuable asset to your company. Respectfully, Daniel
ColumbusOH4322739.94-82.8975
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
Overly charged for service
Frank - Columbus, OH43229
Review of Sears Heating & Cooling
The furnace part replaced costs only $25 at most, but Cody charged me $269 plus $79 for coming in to check the problem. This is highway robbery!
ColumbusOH4322940.065-82.965
Response from Sears Heating & Cooling:
Hi Frank-I'm sorry you feel this way. The price you paid is the cost for us to send a fully licensed and trained tech in a fully stocked truck (on a weekend no less) to your home to fix your furnace. You could have declined the price if you did not agree with it. If we only charged $25 for a repair, we would not be able to pay employees let alone offer them healthcare for them and their families. I would encourage you to call around to other local HVAC companies and compare pricing as I assure you that we are competitive, otherwise we would not still be in business after 72 years. The cost you paid covers the parts, labor, company overhead and a 10% profit. I think 10% profit is fair for the service we provide. Thanks for your comments and we wish you the best in finding another HVAC company that suits your needs.
Thank you for the service!
Karen - Columbus, OH43202
Review of Sears Heating & Cooling
ColumbusOH4320240.03-83
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
Great service
Bruce - Westerville, OH43081
Review of Sears Heating & Cooling
Josh explained the issues and went out of his way to finish the job on one service call!
WestervilleOH4308140.12-82.855
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us a 5-star review!
Great Service!!
Eric - Upper Arlington, OH43212
Review of Sears Heating & Cooling
We recently moved back into the area and when it comes to anything related to HVAC our choice was simple! Sears Heating and Cooling! Professional, thorough, and made appropriate recommendations given the age of our furnace. Simple transaction and confident going into the Winter.
Upper ArlingtonOH4321239.995-83.06
Response from Sears Heating & Cooling:
Thank you for the 5 star rating. We sincerely appreciate your business.
Very thorough and professional service
Steve - Columbus, OH43212
Review of Sears Heating & Cooling
Josh was great. He answered all my questions and provided very good advice on a new system we plan to do next year.
ColumbusOH4321239.985-83.0525
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us a 5-star review!
Best service!
Colleen - West Jefferson, OH43162
Review of Sears Heating & Cooling
Josh has come to our home twice to service our Mitsubishi mini- split. He is very thorough, professional, personable and remembered our dogs name and gave her a treat! She loves when he visits and she is picky!! We will continue to request Josh and also plan to transfer our other service needs ( ac and furnace) to Sears because of Josh. He is the Best!!
West JeffersonOH4316239.9425-83.29
Response from Sears Heating & Cooling:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Job Well Done
Michael - Columbus, OH43224
Review of Sears Heating & Cooling
Nice guy, gave me the details I needed to make an informed decision, did the work thoroughly and quickly, easy to work with. Good experience.
ColumbusOH4322440.04-82.9875
Response from Sears Heating & Cooling:
We are pleased to know your experience with us was a good one!
Great Service!
James - Columbus, OH43224
Review of Sears Heating & Cooling
Service call placed and someone was out within a few hours. Love Sears HC! They have great installers and awesome customer service.
ColumbusOH4322440.05-82.9575
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
Excellent Service
Debbie - Columbus, OH43221
Review of Sears Heating & Cooling
Josh arrived at the time he said he would. He was very nice and professional. He did a good job explaining what was wrong with my AC and fixed it in a very timely fashion. It was greatly appreciated since it was miserably hot outside! I also really appreciate him not trying to “upsell” -I would definitely have him come back if I needed assistance again
ColumbusOH4322140.0275-83.07
Response from Sears Heating & Cooling:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Great visit
Dan - Columbus, OH43204
Review of Sears Heating & Cooling
Josh came out to diagnose my AC not kicking on. He quickly traced the issue, and cleaned the outside unit and did a little upgrade to help reduce west and voltage on startup. Very professional and friendly. Would highly recommend him and Sears H&C!
ColumbusOH4320439.93-83.0675
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
Great service!
Maria - Columbus, OH43204
Review of Sears Heating & Cooling
Josh was great. He was very quick and explained what he was doing thoroughly. I felt that he was honest and he was also great with our dog!
ColumbusOH4320439.9825-83.115
Response from Sears Heating & Cooling:
We are pleased to know your experience with us was a good one!
Quick service
Sears - Columbus, OH43229
Review of Sears Heating & Cooling
Joshua was very knowledgeable and I felt confident with his services.
ColumbusOH4322940.08-82.965
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us this amazing review!
Great Service and Pricing.
Cynthia - Marble Cliff, OH43212
Review of Sears Heating & Cooling
Josh fixed the issue in no time at all. He arrived on time and happily and candidly answered questions with patience.
Marble CliffOH4321239.99-83.0625
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
Great Service
Joanna - Columbus, OH43204
Review of Sears Heating & Cooling
The service was quick and professional. I appreciated being given a menu of options to decide between when choosing the service that was best for us. Answered all my questions and was personable and thorough.
ColumbusOH4320439.9525-83.085
Response from Sears Heating & Cooling:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Great service
Bryan - Columbus, OH43209
Review of Sears Heating & Cooling
We really appreciated Joshua coming out quickly and explaining everything he was doing. He was very detailed and had the necessary parts to fix our system. Highly recommend him.
ColumbusOH4320939.95-82.9275
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
very professional
Steve - Columbus, OH43085
Review of Sears Heating & Cooling
ColumbusOH4308540.08-83.02
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us this amazing review!
Jamie S.
Cost to replace furnace. Cost to install furnace and humidifier using 0% financing.
Near Windy Bluff Ct, Westerville,
OH43081
Jamie S.
Inducer motor has failed on furnace. Cost to replace furnace. Cost to install furnace with heat pump. Cost to install humidifier.
Near Pincay Pl, Columbus,
OH43230
Jamie S.
Furnace has a bad blower motor. Cost to replace furnace. Cost to install furnace that qualifies for the $600 federal tax credit.
Near Summertree Ln, Westerville,
OH43081
Jamie S.
Rheem heat pump has a bad compressor. Cost to replace heat pump with a Bryant heat pump. Cost to install Bryant ductless heat pump that qualifies for the $2000 federal tax credit.
Near Mistletoe St, Columbus,
OH43230
Jamie S.
Cost to replace heat pump. Cost to install heat pump that qualifies for a $2000 federal tax credit.
Near Glenshaw Ave, Columbus,
OH43231
Joel T.
Furnace maintenance
Near Sharon Woods Blvd, Columbus,
OH43229
Jamie S.
Cost to replace hot water tank. Cost to install electric hot water tank.
Near Dawnlight Ave, Columbus,
OH43211
Jamie S.
Cost to remove air conditioner and install a heat pump system on all electric home
Near Park Ridge Dr, Grove City,
OH43123
Jamie S.
Cost to replace furnace. Cost to install furnace and humidifier.
Near Garden Rd, Columbus,
OH43214
Jamie S.
Cost to replace furnace. Cost to install Bryant furnace.
Near Cardwell Square N, Columbus,
OH43229
Jamie S.
Cost to replace furnace. Cost to install Bryant furnace and air-conditioning.
Near Blue Water Dr, Powell,
OH43065
Joel T.
Furnace maintenance
Near Kitzmiller Rd, New Albany,
OH43054
Joel T.
Furnace maintenance
Near Upper Lake Cir, Westerville,
OH43082
Jamie S.
Cost to replace furnace. Cost to install furnace with 0% deferred interest
Near S Ashburton Rd, Columbus,
OH43213
Jamie S.
Cost to replace furnace. Cost to install furnace and air-conditioning.
Near E 16th Ave, Columbus,
OH43211
Jamie S.
Cost to install Bryant or American Standard heat pump system
Near Township Hwy 35, Galena,
OH43021
Joel T.
Furnace maintenance
Near Welbourne Pl, New Albany,
OH43054
Jamie S.
Cost to install furnace and air conditioner. Cost to replace saddle valve on humidifier.
Near Abbot Ave, Worthington,
OH43085
Jamie S.
Cost to install furnace
Near Greenway Ave, Columbus,
OH43203
Joel T.
Furnace maintenance
Near Windemere Pl, Westerville,
OH43082
Jamie S.
Cost to install furnace
Near Grenoble Rd, Columbus,
OH43221
Jamie S.
Cost to install HVAC
Near Thurman Ave, Columbus,
OH43206
Jamie S.
Inducer motor failing on existing furnace. Cost to install a new furnace.
Near Park City Ct, Columbus,
OH43230
Jamie S.
Gas valve no longer available for furnace. Cost to install furnace and air conditioner
As an essential business per Governor DeWine’s order, we remain open and ready to serve you with your heating and cooling needs. When our technicians arrive at…