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Sears Heating & Cooling Rated 4.9 out of 5 stars
based on 296 customer reviews
Excellent service
Sandy - Columbus, OH43204
Review of Sears Heating & Cooling
Josh, understand what customer service is and he is an excellent example of what it looks like.
Josh, thank you for your service. Josh is also an excellent sales man.
ColumbusOH4320439.95-83.0775
Response from Sears Heating & Cooling:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Great Service
Anita - Columbus, OH43227
Review of Sears Heating & Cooling
Technician was very friendly and knowledgeable. Great experience.
ColumbusOH4322739.9425-82.8975
Response from Sears Heating & Cooling:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Estimate on New System
Joe - Columbus, OH43201
Review of Sears Heating & Cooling
Josh was very thorough and answered all my questions. I feel better prepared to make sn informed decision.
ColumbusOH4320139.985-83.0125
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
Professional HVAC Detective saved my life!
Another satisfied customer! - Columbus, OH43212
Review of Sears Heating & Cooling
My experience with the Sears team has been excellent! I first learned about Sears through my next-door neighbor who has a recent full HVAC install. My neighbor also shared her Mother and Dad have been customers since the 1950's. It is this strong devotion to excellent customer service and professionalism that has kept my neighbor and her family coming back to Sears year after year! Service after the sale is not dead with this organization! I had been having some crazy high bills over the years even before the recent Columbia Gas rate hikes and grew even more concerned over the years when I began to have strange symptoms whenever I was at home. I always felt better away from my home when I was working at the hospital. I now believe it has been low-grade symptoms of CO poisoning- as a healthcare provider I should have put this together sooner! My tech Josh was immediately able to diagnose a cracked heat exchanger that when damaged can leak CO into living spaces or start a fire. He also discovered the capacitance system is below specifications due to poor install from another company- another efficiency and safety hazard. Josh basically with his detective work saved my life from CO poisoning and possible fire as the units in my building had NEVER been serviced by the owner since 1999 install. I am so deeply grateful to Josh and his company. Also, all of my work with the office team and even VP Bryan Meier has been deeply satisfying. This is a company and team that simply loves what they do with a team they love as family- I even feel like they treated me as a family member. If I could give all the stars from heaven for this review I would do it!
ColumbusOH4321239.9925-83.0525
Response from Sears Heating & Cooling:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Great Service
Angie - Dublin, OH43017
Review of Sears Heating & Cooling
Josh was amazing! Walked me through all the issues and recommendations. No pressure just great service.
DublinOH4301740.14-83.1475
Response from Sears Heating & Cooling:
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.
Great service
Louis - Columbus, OH43220
Review of Sears Heating & Cooling
John did a great job explaining all issues and delivering cost effective solutions.
ColumbusOH4322040.035-83.0775
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us a 5-star review!
Great Service
Paul - Columbus, OH43221
Review of Sears Heating & Cooling
Josh always provides great service and really helpful information about our gas fireplace. He makes regular maintenance and repairs a wonderful service experience.
ColumbusOH4322140.0025-83.055
Response from Sears Heating & Cooling:
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.
Great service.
G - Columbus, OH43212
Review of Sears Heating & Cooling
Josh is very competent and a pleasure to work with!
ColumbusOH4321239.98-83.0375
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
Awesome Service
Daniel - Columbus, OH43227
Review of Sears Heating & Cooling
Cody, was very professional and engaging. He was really thorough and patient about what he was doing and why. That young man (Kody), also have me very interested in purchasing a furnace surge protector….I’ll be calling the office soon about scheduling an appointment to get one installed. He should be considered a valuable asset to your company. Respectfully, Daniel
ColumbusOH4322739.94-82.8975
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
Overly charged for service
Frank - Columbus, OH43229
Review of Sears Heating & Cooling
The furnace part replaced costs only $25 at most, but Cody charged me $269 plus $79 for coming in to check the problem. This is highway robbery!
ColumbusOH4322940.065-82.965
Response from Sears Heating & Cooling:
Hi Frank-I'm sorry you feel this way. The price you paid is the cost for us to send a fully licensed and trained tech in a fully stocked truck (on a weekend no less) to your home to fix your furnace. You could have declined the price if you did not agree with it. If we only charged $25 for a repair, we would not be able to pay employees let alone offer them healthcare for them and their families. I would encourage you to call around to other local HVAC companies and compare pricing as I assure you that we are competitive, otherwise we would not still be in business after 72 years. The cost you paid covers the parts, labor, company overhead and a 10% profit. I think 10% profit is fair for the service we provide. Thanks for your comments and we wish you the best in finding another HVAC company that suits your needs.
Thank you for the service!
Karen - Columbus, OH43202
Review of Sears Heating & Cooling
ColumbusOH4320240.03-83
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
Great service
Bruce - Westerville, OH43081
Review of Sears Heating & Cooling
Josh explained the issues and went out of his way to finish the job on one service call!
WestervilleOH4308140.12-82.855
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us a 5-star review!
Great Service!!
Eric - Upper Arlington, OH43212
Review of Sears Heating & Cooling
We recently moved back into the area and when it comes to anything related to HVAC our choice was simple! Sears Heating and Cooling! Professional, thorough, and made appropriate recommendations given the age of our furnace. Simple transaction and confident going into the Winter.
Upper ArlingtonOH4321239.995-83.06
Response from Sears Heating & Cooling:
Thank you for the 5 star rating. We sincerely appreciate your business.
Very thorough and professional service
Steve - Columbus, OH43212
Review of Sears Heating & Cooling
Josh was great. He answered all my questions and provided very good advice on a new system we plan to do next year.
ColumbusOH4321239.985-83.0525
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us a 5-star review!
Best service!
Colleen - West Jefferson, OH43162
Review of Sears Heating & Cooling
Josh has come to our home twice to service our Mitsubishi mini- split. He is very thorough, professional, personable and remembered our dogs name and gave her a treat! She loves when he visits and she is picky!! We will continue to request Josh and also plan to transfer our other service needs ( ac and furnace) to Sears because of Josh. He is the Best!!
West JeffersonOH4316239.9425-83.29
Response from Sears Heating & Cooling:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Job Well Done
Michael - Columbus, OH43224
Review of Sears Heating & Cooling
Nice guy, gave me the details I needed to make an informed decision, did the work thoroughly and quickly, easy to work with. Good experience.
ColumbusOH4322440.04-82.9875
Response from Sears Heating & Cooling:
We are pleased to know your experience with us was a good one!
Great Service!
James - Columbus, OH43224
Review of Sears Heating & Cooling
Service call placed and someone was out within a few hours. Love Sears HC! They have great installers and awesome customer service.
ColumbusOH4322440.05-82.9575
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
Excellent Service
Debbie - Columbus, OH43221
Review of Sears Heating & Cooling
Josh arrived at the time he said he would. He was very nice and professional. He did a good job explaining what was wrong with my AC and fixed it in a very timely fashion. It was greatly appreciated since it was miserably hot outside! I also really appreciate him not trying to “upsell” -I would definitely have him come back if I needed assistance again
ColumbusOH4322140.0275-83.07
Response from Sears Heating & Cooling:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Great visit
Dan - Columbus, OH43204
Review of Sears Heating & Cooling
Josh came out to diagnose my AC not kicking on. He quickly traced the issue, and cleaned the outside unit and did a little upgrade to help reduce west and voltage on startup. Very professional and friendly. Would highly recommend him and Sears H&C!
ColumbusOH4320439.93-83.0675
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
Great service!
Maria - Columbus, OH43204
Review of Sears Heating & Cooling
Josh was great. He was very quick and explained what he was doing thoroughly. I felt that he was honest and he was also great with our dog!
ColumbusOH4320439.9825-83.115
Response from Sears Heating & Cooling:
We are pleased to know your experience with us was a good one!
Quick service
Sears - Columbus, OH43229
Review of Sears Heating & Cooling
Joshua was very knowledgeable and I felt confident with his services.
ColumbusOH4322940.08-82.965
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us this amazing review!
Great Service and Pricing.
Cynthia - Marble Cliff, OH43212
Review of Sears Heating & Cooling
Josh fixed the issue in no time at all. He arrived on time and happily and candidly answered questions with patience.
Marble CliffOH4321239.99-83.0625
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
Great Service
Joanna - Columbus, OH43204
Review of Sears Heating & Cooling
The service was quick and professional. I appreciated being given a menu of options to decide between when choosing the service that was best for us. Answered all my questions and was personable and thorough.
ColumbusOH4320439.9525-83.085
Response from Sears Heating & Cooling:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Great service
Bryan - Columbus, OH43209
Review of Sears Heating & Cooling
We really appreciated Joshua coming out quickly and explaining everything he was doing. He was very detailed and had the necessary parts to fix our system. Highly recommend him.
ColumbusOH4320939.95-82.9275
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
very professional
Steve - Columbus, OH43085
Review of Sears Heating & Cooling
ColumbusOH4308540.08-83.02
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us this amazing review!
Jamie S.
Cost to install central air conditioner
Near Northchurch Ln, Westerville,
OH43082
Jamie S.
Air condition has a leaking evaporator coil. Cost to install new air condition and a new American Standard furnace.
Near Pebble Creek Dr, Dublin,
OH43017
Jamie S.
Cost to install central air conditioner and furnace.
Near Wallcrest Blvd, Columbus,
OH43231
Jamie S.
Evaporator coil is leaking refrigerant. Cost to install a new air conditioning with furnace.
Near Robbins Loop Dr, Reynoldsburg,
OH43068
Jamie S.
Ac leaking refrigerant. Cost to install central air conditioner
Near Bold Venture Dr, Lewis Center,
OH43035
Jamie S.
Cost to install heat pump
Near Dunlap Rd, Columbus,
OH43229
Jamie S.
Air condition has lost its refrigerant charge. Cost to install new AC and furnace.
Near Mardela Dr, Westerville,
OH43081
Jamie S.
Cost to install furnace and air condition
Near Moonflower St, Grove City,
OH43123
Jamie S.
Cost to install air conditioning
Near Kensington Dr, Columbus,
OH43221
Jamie S.
Customer moving into home and existing HVAC system is old and air-conditioning is starting to ice up. Cost to install new air condition with furnace. Cost to install a humidifier.
Near Hampshire Ct, Powell,
OH43065
Jamie S.
Condenser fan motor has failed on existing air-conditioning and Rheem said it’s backed 2 to 3 weeks out. Cost to install a new air condition in furnace.
Near St Andrews Cir, Westerville,
OH43082
Jamie S.
Compressor has failed on infinity air condition. Cost to install a new air condition and furnace.
Near Lytfield Dr, Dublin,
OH43017
Jamie S.
Cost to replace trane AC. Cost to install new air conditioner.
Near Wake Dr, Westerville,
OH43082
Jamie S.
Cost to install ac. Cost to install central air conditioner with 0% interest financing
Near Whitney Ave, Worthington,
OH43085
Jamie S.
Cost to replace air condition. Existing air conditioner is oversized and has low refrigerant left. Cost to install new AC.
Near Farrington Dr, Worthington,
OH43085
Jamie S.
Cost to replace ac. Cost to install air-conditioning.
Near Cleveland Ave, Columbus,
OH43211
Jamie S.
Freon has leaked out of air condition. Cost to install new AC with furnace.
Near Oaklawn St, Columbus,
OH43224
Jamie S.
Cost to install furnace and air condition
Near Berkeley Rd, Columbus,
OH43205
Jamie S.
Customer had buckeye heating out and was not impressed with their company. Cost to install American Standard furnace with an American standard air condition.
Near Cobblestone Ave, Westerville,
OH43081
Jamie S.
Furnace as a cracked heat exchanger and has been shut down. Cost to install a new furnace and air conditioner.
Near Chase Rd, Columbus,
OH43214
Jamie S.
Cost to install heat pump
Near Raspberry Bush Ct, Columbus,
OH43230
Jamie S.
Existing air condition has lost its charge. Cost to install AC. Price for new air condition.
Near Brandy Mill Dr, Pataskala,
OH43062
Jamie S.
Another failed Lennox air condition. Cost to install Bryant or American Standard AC.
Near Thistlewood Ct, Columbus,
OH43235
Jamie S.
Cost to install air condition. Customer wants AC moved to the side yard as well.
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