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Sears Heating & Cooling Rated 4.9 out of 5 stars
based on 296 customer reviews
Excellent service
Sandy - Columbus, OH43204
Review of Sears Heating & Cooling
Josh, understand what customer service is and he is an excellent example of what it looks like.
Josh, thank you for your service. Josh is also an excellent sales man.
ColumbusOH4320439.95-83.0775
Response from Sears Heating & Cooling:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Great Service
Anita - Columbus, OH43227
Review of Sears Heating & Cooling
Technician was very friendly and knowledgeable. Great experience.
ColumbusOH4322739.9425-82.8975
Response from Sears Heating & Cooling:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Estimate on New System
Joe - Columbus, OH43201
Review of Sears Heating & Cooling
Josh was very thorough and answered all my questions. I feel better prepared to make sn informed decision.
ColumbusOH4320139.985-83.0125
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
Professional HVAC Detective saved my life!
Another satisfied customer! - Columbus, OH43212
Review of Sears Heating & Cooling
My experience with the Sears team has been excellent! I first learned about Sears through my next-door neighbor who has a recent full HVAC install. My neighbor also shared her Mother and Dad have been customers since the 1950's. It is this strong devotion to excellent customer service and professionalism that has kept my neighbor and her family coming back to Sears year after year! Service after the sale is not dead with this organization! I had been having some crazy high bills over the years even before the recent Columbia Gas rate hikes and grew even more concerned over the years when I began to have strange symptoms whenever I was at home. I always felt better away from my home when I was working at the hospital. I now believe it has been low-grade symptoms of CO poisoning- as a healthcare provider I should have put this together sooner! My tech Josh was immediately able to diagnose a cracked heat exchanger that when damaged can leak CO into living spaces or start a fire. He also discovered the capacitance system is below specifications due to poor install from another company- another efficiency and safety hazard. Josh basically with his detective work saved my life from CO poisoning and possible fire as the units in my building had NEVER been serviced by the owner since 1999 install. I am so deeply grateful to Josh and his company. Also, all of my work with the office team and even VP Bryan Meier has been deeply satisfying. This is a company and team that simply loves what they do with a team they love as family- I even feel like they treated me as a family member. If I could give all the stars from heaven for this review I would do it!
ColumbusOH4321239.9925-83.0525
Response from Sears Heating & Cooling:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Great Service
Angie - Dublin, OH43017
Review of Sears Heating & Cooling
Josh was amazing! Walked me through all the issues and recommendations. No pressure just great service.
DublinOH4301740.14-83.1475
Response from Sears Heating & Cooling:
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.
Great service
Louis - Columbus, OH43220
Review of Sears Heating & Cooling
John did a great job explaining all issues and delivering cost effective solutions.
ColumbusOH4322040.035-83.0775
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us a 5-star review!
Great Service
Paul - Columbus, OH43221
Review of Sears Heating & Cooling
Josh always provides great service and really helpful information about our gas fireplace. He makes regular maintenance and repairs a wonderful service experience.
ColumbusOH4322140.0025-83.055
Response from Sears Heating & Cooling:
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.
Great service.
G - Columbus, OH43212
Review of Sears Heating & Cooling
Josh is very competent and a pleasure to work with!
ColumbusOH4321239.98-83.0375
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
Awesome Service
Daniel - Columbus, OH43227
Review of Sears Heating & Cooling
Cody, was very professional and engaging. He was really thorough and patient about what he was doing and why. That young man (Kody), also have me very interested in purchasing a furnace surge protector….I’ll be calling the office soon about scheduling an appointment to get one installed. He should be considered a valuable asset to your company. Respectfully, Daniel
ColumbusOH4322739.94-82.8975
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
Overly charged for service
Frank - Columbus, OH43229
Review of Sears Heating & Cooling
The furnace part replaced costs only $25 at most, but Cody charged me $269 plus $79 for coming in to check the problem. This is highway robbery!
ColumbusOH4322940.065-82.965
Response from Sears Heating & Cooling:
Hi Frank-I'm sorry you feel this way. The price you paid is the cost for us to send a fully licensed and trained tech in a fully stocked truck (on a weekend no less) to your home to fix your furnace. You could have declined the price if you did not agree with it. If we only charged $25 for a repair, we would not be able to pay employees let alone offer them healthcare for them and their families. I would encourage you to call around to other local HVAC companies and compare pricing as I assure you that we are competitive, otherwise we would not still be in business after 72 years. The cost you paid covers the parts, labor, company overhead and a 10% profit. I think 10% profit is fair for the service we provide. Thanks for your comments and we wish you the best in finding another HVAC company that suits your needs.
Thank you for the service!
Karen - Columbus, OH43202
Review of Sears Heating & Cooling
ColumbusOH4320240.03-83
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
Great service
Bruce - Westerville, OH43081
Review of Sears Heating & Cooling
Josh explained the issues and went out of his way to finish the job on one service call!
WestervilleOH4308140.12-82.855
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us a 5-star review!
Great Service!!
Eric - Upper Arlington, OH43212
Review of Sears Heating & Cooling
We recently moved back into the area and when it comes to anything related to HVAC our choice was simple! Sears Heating and Cooling! Professional, thorough, and made appropriate recommendations given the age of our furnace. Simple transaction and confident going into the Winter.
Upper ArlingtonOH4321239.995-83.06
Response from Sears Heating & Cooling:
Thank you for the 5 star rating. We sincerely appreciate your business.
Very thorough and professional service
Steve - Columbus, OH43212
Review of Sears Heating & Cooling
Josh was great. He answered all my questions and provided very good advice on a new system we plan to do next year.
ColumbusOH4321239.985-83.0525
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us a 5-star review!
Best service!
Colleen - West Jefferson, OH43162
Review of Sears Heating & Cooling
Josh has come to our home twice to service our Mitsubishi mini- split. He is very thorough, professional, personable and remembered our dogs name and gave her a treat! She loves when he visits and she is picky!! We will continue to request Josh and also plan to transfer our other service needs ( ac and furnace) to Sears because of Josh. He is the Best!!
West JeffersonOH4316239.9425-83.29
Response from Sears Heating & Cooling:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Job Well Done
Michael - Columbus, OH43224
Review of Sears Heating & Cooling
Nice guy, gave me the details I needed to make an informed decision, did the work thoroughly and quickly, easy to work with. Good experience.
ColumbusOH4322440.04-82.9875
Response from Sears Heating & Cooling:
We are pleased to know your experience with us was a good one!
Great Service!
James - Columbus, OH43224
Review of Sears Heating & Cooling
Service call placed and someone was out within a few hours. Love Sears HC! They have great installers and awesome customer service.
ColumbusOH4322440.05-82.9575
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
Excellent Service
Debbie - Columbus, OH43221
Review of Sears Heating & Cooling
Josh arrived at the time he said he would. He was very nice and professional. He did a good job explaining what was wrong with my AC and fixed it in a very timely fashion. It was greatly appreciated since it was miserably hot outside! I also really appreciate him not trying to “upsell” -I would definitely have him come back if I needed assistance again
ColumbusOH4322140.0275-83.07
Response from Sears Heating & Cooling:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Great visit
Dan - Columbus, OH43204
Review of Sears Heating & Cooling
Josh came out to diagnose my AC not kicking on. He quickly traced the issue, and cleaned the outside unit and did a little upgrade to help reduce west and voltage on startup. Very professional and friendly. Would highly recommend him and Sears H&C!
ColumbusOH4320439.93-83.0675
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
Great service!
Maria - Columbus, OH43204
Review of Sears Heating & Cooling
Josh was great. He was very quick and explained what he was doing thoroughly. I felt that he was honest and he was also great with our dog!
ColumbusOH4320439.9825-83.115
Response from Sears Heating & Cooling:
We are pleased to know your experience with us was a good one!
Quick service
Sears - Columbus, OH43229
Review of Sears Heating & Cooling
Joshua was very knowledgeable and I felt confident with his services.
ColumbusOH4322940.08-82.965
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us this amazing review!
Great Service and Pricing.
Cynthia - Marble Cliff, OH43212
Review of Sears Heating & Cooling
Josh fixed the issue in no time at all. He arrived on time and happily and candidly answered questions with patience.
Marble CliffOH4321239.99-83.0625
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
Great Service
Joanna - Columbus, OH43204
Review of Sears Heating & Cooling
The service was quick and professional. I appreciated being given a menu of options to decide between when choosing the service that was best for us. Answered all my questions and was personable and thorough.
ColumbusOH4320439.9525-83.085
Response from Sears Heating & Cooling:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Great service
Bryan - Columbus, OH43209
Review of Sears Heating & Cooling
We really appreciated Joshua coming out quickly and explaining everything he was doing. He was very detailed and had the necessary parts to fix our system. Highly recommend him.
ColumbusOH4320939.95-82.9275
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
very professional
Steve - Columbus, OH43085
Review of Sears Heating & Cooling
ColumbusOH4308540.08-83.02
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us this amazing review!
Joel T.
Ac maintenance
Near Abbey Orchard Ln, Columbus,
OH43240
Jamie S.
Cost to install AC. Cost to install air-conditioner
Near Clubview Blvd S, Columbus,
OH43235
Joel T.
Ac maintenance
Near Winfield Dr, Lewis Center,
OH43035
Jamie S.
Heat exchanger has failed on this 15 year old carrier furnace. Cost to install Bryant furnace getting the $700 heat exchanger rebate.
Near Hannah Farms Ct, Gahanna,
OH43004
Joel T.
Ac maintenance
Near N Three B S K Rd, Sunbury,
OH43074
Joel T.
Ac maintenance
Near Albany Bend Dr, Westerville,
OH43081
Joel T.
Ac maintenance
Near Ashford Dr, Westerville,
OH43082
Jamie S.
Existing furnace and air conditioner is old and customer wants to replace. Cost to install AC and furnace.
Near Breezedale Pl, Columbus,
OH43213
Joel T.
Filter replacement
Near Penworth Dr, Columbus,
OH43229
Joel T.
Ac maintenance
Near Eaglesham Dr, Westerville,
OH43081
Joel T.
Ac maintenance
Near Wake Dr, Westerville,
OH43082
Jamie S.
Cost to install furnace and add air conditioning to the house for the first time.
Near E College Ave, Westerville,
OH43081
Joel T.
Ac maintenance
Near Shay St, Delaware,
OH43015
Jamie S.
Cost to replace a C. Cost to install furnace and air-conditioning. Also install a humidifier.
Near Baronsmede Ct, Columbus,
OH43221
Joel T.
Heat pump maintenance, replaced water heater and sump pump
Near Helenhurst Ct, Westerville,
OH43081
Jamie S.
Air conditioning is freezing up here. Another company said it’s compressor failure. Cost to install new AC and replace furnace.
Near Dunlane Ct, Columbus,
OH43228
Jamie S.
Existing furnace not working. Cost to install furnace and air conditioning.
Near Lake Hollow Rd, Hilliard,
OH43026
Joel T.
Ac maintenance
Near Firestone Dr, Delaware,
OH43015
Jamie S.
Lennox AC leaking refrigerant. Cost to replace AC. Cost to install air conditioner.
Near Cloverhill Dr, Galloway,
OH43119
Joel T.
Ac maintenance
Near Rose Garden Dr, New Albany,
OH43054
Joel T.
Heat pump maintenance
Near Bevelhymer Rd, Westerville,
OH43081
Joel T.
Furnace Replacement: Arrived to replace an old, inefficient furnace. Removed the existing unit, installed a high-efficiency furnace, upgraded venting where necessary, connected gas and electrical lines, calibrated the thermostat and safety controls, and tested startup and heating performance to confirm reliable, even comfort throughout the home.
Near Woodedge Cir W, Powell,
OH43065
Trent B.
Water Heater Installation: Arrived to install a new water heater after the previous tank failed due to corrosion and leaks. Removed the old unit, installed the new tank, connected gas or electrical supply, ensured proper venting and water connections, filled and purged the system, and verified stable hot water production with no leaks.
Near Coldwater Dr, Powell,
OH43065
Reggie C.
Furnace Repair: Arrived on-site for a furnace with a yellow pilot flame and soot buildup. Determined restricted combustion air and dirty burners were the cause. Cleaned burners, inspected and cleared venting, verified proper airflow and ignition sequence, and confirmed a steady blue flame and safe operation.
Near Fitzgerald Rd, Dublin,
OH43017
Joel T.
Water Heater Repair: Arrived to repair inconsistent water heating temperatures. Inspected the tank and found sediment buildup and a failing lower heating element. Flushed the tank, replaced the heating element, verified thermostat calibration, and tested the unit to ensure proper hot water delivery throughout the home.
Tasteless, colorless, odorless, carbon monoxide (CO) is produced by almost every fuel-burning appliance, including furnaces, water heaters, fireplaces, grills and gas space heaters. When something…