Local Reviews

Sears Heating & Cooling Rated 4.9 out of 5 stars based on 296 customer reviews

Excellent service

Sandy - Columbus, OH 43204
416 days ago

Review of Sears Heating & Cooling

Josh, understand what customer service is and he is an excellent example of what it looks like. Josh, thank you for your service. Josh is also an excellent sales man.

Response from Sears Heating & Cooling:

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Overall Experience 5 / 5

Quality

Price

Convenience

Great Service

Anita - Columbus, OH 43227
850 days ago

Review of Sears Heating & Cooling

Technician was very friendly and knowledgeable. Great experience.

Response from Sears Heating & Cooling:

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Overall Experience 5 / 5

Quality

Price

Convenience

Estimate on New System

Joe - Columbus, OH 43201
861 days ago

Review of Sears Heating & Cooling

Josh was very thorough and answered all my questions. I feel better prepared to make sn informed decision.

Response from Sears Heating & Cooling:

Your kind words mean a lot to us. Thanks for the positive feedback.

Overall Experience 4 / 5

Quality

Price

Convenience

Professional HVAC Detective saved my life!

Another satisfied customer! - Columbus, OH 43212
863 days ago

Review of Sears Heating & Cooling

My experience with the Sears team has been excellent! I first learned about Sears through my next-door neighbor who has a recent full HVAC install. My neighbor also shared her Mother and Dad have been customers since the 1950's. It is this strong devotion to excellent customer service and professionalism that has kept my neighbor and her family coming back to Sears year after year! Service after the sale is not dead with this organization! I had been having some crazy high bills over the years even before the recent Columbia Gas rate hikes and grew even more concerned over the years when I began to have strange symptoms whenever I was at home. I always felt better away from my home when I was working at the hospital. I now believe it has been low-grade symptoms of CO poisoning- as a healthcare provider I should have put this together sooner! My tech Josh was immediately able to diagnose a cracked heat exchanger that when damaged can leak CO into living spaces or start a fire. He also discovered the capacitance system is below specifications due to poor install from another company- another efficiency and safety hazard. Josh basically with his detective work saved my life from CO poisoning and possible fire as the units in my building had NEVER been serviced by the owner since 1999 install. I am so deeply grateful to Josh and his company. Also, all of my work with the office team and even VP Bryan Meier has been deeply satisfying. This is a company and team that simply loves what they do with a team they love as family- I even feel like they treated me as a family member. If I could give all the stars from heaven for this review I would do it!

Response from Sears Heating & Cooling:

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Overall Experience 5 / 5

Quality

Price

Convenience

Great Service

Angie - Dublin, OH 43017
870 days ago

Review of Sears Heating & Cooling

Josh was amazing! Walked me through all the issues and recommendations. No pressure just great service.

Response from Sears Heating & Cooling:

Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.

Overall Experience 5 / 5

Quality

Price

Convenience

Great service

Louis - Columbus, OH 43220
872 days ago

Review of Sears Heating & Cooling

John did a great job explaining all issues and delivering cost effective solutions.

Response from Sears Heating & Cooling:

Thank you so much for taking the time to leave us a 5-star review!

Overall Experience 5 / 5

Quality

Price

Convenience

Great Service

Paul - Columbus, OH 43221
905 days ago

Review of Sears Heating & Cooling

Josh always provides great service and really helpful information about our gas fireplace. He makes regular maintenance and repairs a wonderful service experience.

Response from Sears Heating & Cooling:

Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.

Overall Experience 5 / 5

Quality

Price

Convenience

Great service.

G - Columbus, OH 43212
935 days ago

Review of Sears Heating & Cooling

Josh is very competent and a pleasure to work with!

Response from Sears Heating & Cooling:

Your kind words mean a lot to us. Thanks for the positive feedback.

Overall Experience 5 / 5

Quality

Price

Convenience

Awesome Service

Daniel - Columbus, OH 43227
960 days ago

Review of Sears Heating & Cooling

Cody, was very professional and engaging. He was really thorough and patient about what he was doing and why. That young man (Kody), also have me very interested in purchasing a furnace surge protector….I’ll be calling the office soon about scheduling an appointment to get one installed. He should be considered a valuable asset to your company. Respectfully, Daniel

Response from Sears Heating & Cooling:

Your kind words mean a lot to us. Thanks for the positive feedback.

Overall Experience 5 / 5

Quality

Price

Convenience

Overly charged for service

Frank - Columbus, OH 43229
962 days ago

Review of Sears Heating & Cooling

The furnace part replaced costs only $25 at most, but Cody charged me $269 plus $79 for coming in to check the problem. This is highway robbery!

Response from Sears Heating & Cooling:

Hi Frank-I'm sorry you feel this way. The price you paid is the cost for us to send a fully licensed and trained tech in a fully stocked truck (on a weekend no less) to your home to fix your furnace. You could have declined the price if you did not agree with it. If we only charged $25 for a repair, we would not be able to pay employees let alone offer them healthcare for them and their families. I would encourage you to call around to other local HVAC companies and compare pricing as I assure you that we are competitive, otherwise we would not still be in business after 72 years. The cost you paid covers the parts, labor, company overhead and a 10% profit. I think 10% profit is fair for the service we provide. Thanks for your comments and we wish you the best in finding another HVAC company that suits your needs.

Overall Experience 1 / 5

Quality

Price

Convenience

Thank you for the service!

Karen - Columbus, OH 43202
990 days ago

Review of Sears Heating & Cooling

Response from Sears Heating & Cooling:

Your kind words mean a lot to us. Thanks for the positive feedback.

Overall Experience 4 / 5

Quality

Price

Convenience

Great service

Bruce - Westerville, OH 43081
993 days ago

Review of Sears Heating & Cooling

Josh explained the issues and went out of his way to finish the job on one service call!

Response from Sears Heating & Cooling:

Thank you so much for taking the time to leave us a 5-star review!

Overall Experience 5 / 5

Quality

Price

Convenience

Great Service!!

Eric - Upper Arlington, OH 43212
1003 days ago

Review of Sears Heating & Cooling

We recently moved back into the area and when it comes to anything related to HVAC our choice was simple! Sears Heating and Cooling! Professional, thorough, and made appropriate recommendations given the age of our furnace. Simple transaction and confident going into the Winter.

Response from Sears Heating & Cooling:

Thank you for the 5 star rating. We sincerely appreciate your business.

Overall Experience 5 / 5

Quality

Price

Convenience

Very thorough and professional service

Steve - Columbus, OH 43212
1094 days ago

Review of Sears Heating & Cooling

Josh was great. He answered all my questions and provided very good advice on a new system we plan to do next year.

Response from Sears Heating & Cooling:

Thank you so much for taking the time to leave us a 5-star review!

Overall Experience 5 / 5

Quality

Price

Convenience

Best service!

Colleen - West Jefferson, OH 43162
1098 days ago

Review of Sears Heating & Cooling

Josh has come to our home twice to service our Mitsubishi mini- split. He is very thorough, professional, personable and remembered our dogs name and gave her a treat! She loves when he visits and she is picky!! We will continue to request Josh and also plan to transfer our other service needs ( ac and furnace) to Sears because of Josh. He is the Best!!

Response from Sears Heating & Cooling:

Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.

Overall Experience 5 / 5

Quality

Price

Convenience

Job Well Done

Michael - Columbus, OH 43224
1100 days ago

Review of Sears Heating & Cooling

Nice guy, gave me the details I needed to make an informed decision, did the work thoroughly and quickly, easy to work with. Good experience.

Response from Sears Heating & Cooling:

We are pleased to know your experience with us was a good one!

Overall Experience 4 / 5

Quality

Price

Convenience

Great Service!

James - Columbus, OH 43224
1113 days ago

Review of Sears Heating & Cooling

Service call placed and someone was out within a few hours. Love Sears HC! They have great installers and awesome customer service.

Response from Sears Heating & Cooling:

It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.

Overall Experience 5 / 5

Quality

Price

Convenience

Excellent Service

Debbie - Columbus, OH 43221
1115 days ago

Review of Sears Heating & Cooling

Josh arrived at the time he said he would. He was very nice and professional. He did a good job explaining what was wrong with my AC and fixed it in a very timely fashion. It was greatly appreciated since it was miserably hot outside! I also really appreciate him not trying to “upsell” -I would definitely have him come back if I needed assistance again

Response from Sears Heating & Cooling:

Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.

Overall Experience 5 / 5

Quality

Price

Convenience

Great visit

Dan - Columbus, OH 43204
1124 days ago

Review of Sears Heating & Cooling

Josh came out to diagnose my AC not kicking on. He quickly traced the issue, and cleaned the outside unit and did a little upgrade to help reduce west and voltage on startup. Very professional and friendly. Would highly recommend him and Sears H&C!

Response from Sears Heating & Cooling:

It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.

Overall Experience 5 / 5

Quality

Price

Convenience

Great service!

Maria - Columbus, OH 43204
1129 days ago

Review of Sears Heating & Cooling

Josh was great. He was very quick and explained what he was doing thoroughly. I felt that he was honest and he was also great with our dog!

Response from Sears Heating & Cooling:

We are pleased to know your experience with us was a good one!

Overall Experience 5 / 5

Quality

Price

Convenience

Quick service

Sears - Columbus, OH 43229
1139 days ago

Review of Sears Heating & Cooling

Joshua was very knowledgeable and I felt confident with his services.

Response from Sears Heating & Cooling:

Thank you so much for taking the time to leave us this amazing review!

Overall Experience 4 / 5

Quality

Price

Convenience

Great Service and Pricing.

Cynthia - Marble Cliff, OH 43212
1142 days ago

Review of Sears Heating & Cooling

Josh fixed the issue in no time at all. He arrived on time and happily and candidly answered questions with patience.

Response from Sears Heating & Cooling:

It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.

Overall Experience 5 / 5

Quality

Price

Convenience

Great Service

Joanna - Columbus, OH 43204
1145 days ago

Review of Sears Heating & Cooling

The service was quick and professional. I appreciated being given a menu of options to decide between when choosing the service that was best for us. Answered all my questions and was personable and thorough.

Response from Sears Heating & Cooling:

Thank you for sharing your kind words with us. It means the world to us and to our entire team!

Overall Experience 5 / 5

Quality

Price

Convenience

Great service

Bryan - Columbus, OH 43209
1151 days ago

Review of Sears Heating & Cooling

We really appreciated Joshua coming out quickly and explaining everything he was doing. He was very detailed and had the necessary parts to fix our system. Highly recommend him.

Response from Sears Heating & Cooling:

It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.

Overall Experience 5 / 5

Quality

Price

Convenience

very professional

Steve - Columbus, OH 43085
1157 days ago

Review of Sears Heating & Cooling

Response from Sears Heating & Cooling:

Thank you so much for taking the time to leave us this amazing review!

Overall Experience 5 / 5

Quality

Price

Convenience

9 hours ago

Wally T.

Air conditioner is low on charge. Technician provided estimates for Bryant equipment for replacement.

Near Waymont Rd, Columbus, OH 43229

10 hours ago

Joel T.

Replaced warranty thermostat

Near Sanbridge Cir W, Worthington, OH 43085

10 hours ago

Hareth A.

Ac safety check and maintenance on 2015 carrier air conditioner, all components within specs, tech found a water leak in the water heater, tech inform the customer, she will consider replacing, she will call the office if she decides to proceed, no other issues found, system working upon departure.

Near Donegal Cliffs Dr, Dublin, OH 43017

12 hours ago

Joel T.

Ac maintenance

Near Denver Ave, Bexley, OH 43209

13 hours ago

Josh S.

es pro 6 Did you change filter?: Yes What size is the filter?: - 16251 Temperature Drop: Return Air Temp: - 66, Supply Air Temp: - 46 Checked condensate drain line?: Yes tabs

Near Brookforest Dr, Columbus, OH 43204

Columbus, OH - es pro 6
Did you change filter?: Yes
What size is the filter?: - 16251
Temperature Drop: Return Air Temp: - 66, Supply Air Temp: - 46
Checked condensate drain line?: Yes tabs

13 hours ago

Joel T.

Near Denver Ave, Bexley, OH 43209

14 hours ago

Josh S.

3 ton ac 16 seer 45/5@45/5 Cleaned outdoor unit Added a performance kit to system Electrical secure Temp split 22 Added tab Updated sticker Outside is 76 Lula is great Humidifier is already shut off Spoke about mini split 3 ton

Near Lealand Wy, Grove City, OH 43123

Grove City, OH - 3 ton ac
16 seer
45/5@45/5
Cleaned outdoor unit
Added a performance kit to system
Electrical secure
Temp split 22
Added tab
Updated sticker
Outside is 76
Lula is great
Humidifier is already shut off
Spoke about mini split 3 ton

14 hours ago

Wally T.

Annual maintenance check on a Goodman air conditioner. Due to age of system customer wanted estimate for replacement options. Technician provided multiple Bryant replacement options.

Near E Dominion Blvd, Columbus, OH 43214

1 day ago

Robby D.

Performed yearly maintenance and safety checks on old air conditioning system could not find data plate or age of system, Qyntel system is R 22 system. Found multiple concerns including disconnect box fell apart upon attempting to remove disconnect coded HB7 for replacement disconnect. Customer chose option a. Replaced part. Cleaned system. 30/3 voltage absorption system reading 28.8/2.9. 17 degree deltat. Customer had mouse nest in ac. Cleared nest. Advised may want rodent deterrent to prevent damage. Corner of ac is missing fins advised typically associated with animal urine and to break any animal peeing on system.

Near Ivory Gull Cir, Pickerington, OH 43147

1 day ago

Wally T.

Annual maintenance check on a Comfortmaker air conditioner

Near Beulah Rd, Columbus, OH 43224

1 day ago

Joel T.

Sold new Bryant ac.

Near Meadow Glen Dr N, Westerville, OH 43082

1 day ago

Wally T.

Annual maintenance check on a Rheem air conditioner

Near Camrose Ct, Gahanna, OH 43230

1 day ago

Wally T.

Provided estimate for multiple options for Bryant ductless system for existing room addition with poor ductwork

Near S Dorchester Rd, Upper Arlington, OH 43221

1 day ago

Hareth A.

Ac safety check and maintenance on 2021 Bryant air conditioner, all components within specifications, no issues found at this time, system working upon departure.

Near Gudrun Rd, Columbus, OH 43202

2 days ago

Wally T.

Rheem air conditioner, system disconnect switch is faulty. Customer will contact electrician to have switch replaced.

Near Millway Loop, Powell, OH 43065

2 days ago

Jamie S.

Cost to install furnace. Blower motor died in existing furnace, gave cost to replace with new furnace.

Near E 4th Ave, Columbus, OH 43201

2 days ago

Hareth A.

Upon arrival tech found out a faulty blower motor, tech tech informed the customer and present option hc5a, customer decided to proceed, tech made the necessary repair, no other issues found, system working upon departure.

Near Eldon Ave, Columbus, OH 43204

2 days ago

Joel T.

Ac maintenance

Near MacDonald Dr, Dublin, OH 43017

2 days ago

Jamie S.

Cost to install furnace and air conditioning. Cost to install heat pump for $2000 tax credit.

Near Swansea Rd, Upper Arlington, OH 43221

3 days ago

Joel T.

Ac maintenance

Near Wisdom Lp, Westerville, OH 43081

3 days ago

Hareth A.

Ac safety check and maintenance on 2022 Bryant air conditioner, no issues found at this time, system working at this time.

Near Pine Valley Rd, Columbus, OH 43219

3 days ago

Hareth A.

Safety check and maintenance on 2012 rheem heat pump, all electrical checked out, no issues found, system working upon departure.

Near Sperry Ave, Columbus, OH 43230

3 days ago

Wally T.

Annual maintenance check on a Bryant air conditioner

Near Cardinal Hill Ln, Powell, OH 43065

3 days ago

Robby D.

Performed Yearly maintenance and safety checks on 2002 Bryant AC system. R22 system cleaned up installation as customer had concerns. Insulation is in good health tape was peeling. Found fan motor rusted running high amps. HC8 for repair. Not in stock advised could be 5-7 business days customer wants to get one more year from system and replace

Near Glade Springs Dr, Blacklick, OH 43004

3 days ago

Hareth A.

No issues found at this time, all electrical within specs, system working upon departure.

Near Attica Dr, Columbus, OH 43232

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