Josh, understand what customer service is and he is an excellent example of what it looks like. Josh, thank you for your service. Josh is also an excellent sales man.
ColumbusOH43204 39.95-83.0775
Response from Sears Heating & Cooling:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Technician was very friendly and knowledgeable. Great experience.
ColumbusOH43227 39.9425-82.8975
Response from Sears Heating & Cooling:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Josh was very thorough and answered all my questions. I feel better prepared to make sn informed decision.
ColumbusOH43201 39.985-83.0125
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
My experience with the Sears team has been excellent! I first learned about Sears through my next-door neighbor who has a recent full HVAC install. My neighbor also shared her Mother and Dad have been customers since the 1950's. It is this strong devotion to excellent customer service and professionalism that has kept my neighbor and her family coming back to Sears year after year! Service after the sale is not dead with this organization! I had been having some crazy high bills over the years even before the recent Columbia Gas rate hikes and grew even more concerned over the years when I began to have strange symptoms whenever I was at home. I always felt better away from my home when I was working at the hospital. I now believe it has been low-grade symptoms of CO poisoning- as a healthcare provider I should have put this together sooner! My tech Josh was immediately able to diagnose a cracked heat exchanger that when damaged can leak CO into living spaces or start a fire. He also discovered the capacitance system is below specifications due to poor install from another company- another efficiency and safety hazard. Josh basically with his detective work saved my life from CO poisoning and possible fire as the units in my building had NEVER been serviced by the owner since 1999 install. I am so deeply grateful to Josh and his company. Also, all of my work with the office team and even VP Bryan Meier has been deeply satisfying. This is a company and team that simply loves what they do with a team they love as family- I even feel like they treated me as a family member. If I could give all the stars from heaven for this review I would do it!
ColumbusOH43212 39.9925-83.0525
Response from Sears Heating & Cooling:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Josh was amazing! Walked me through all the issues and recommendations. No pressure just great service.
DublinOH43017 40.14-83.1475
Response from Sears Heating & Cooling:
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.
John did a great job explaining all issues and delivering cost effective solutions.
ColumbusOH43220 40.035-83.0775
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us a 5-star review!
Josh always provides great service and really helpful information about our gas fireplace. He makes regular maintenance and repairs a wonderful service experience.
ColumbusOH43221 40.0025-83.055
Response from Sears Heating & Cooling:
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.
Josh is very competent and a pleasure to work with!
ColumbusOH43212 39.98-83.0375
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
Cody, was very professional and engaging. He was really thorough and patient about what he was doing and why. That young man (Kody), also have me very interested in purchasing a furnace surge protector….I’ll be calling the office soon about scheduling an appointment to get one installed. He should be considered a valuable asset to your company. Respectfully, Daniel
ColumbusOH43227 39.94-82.8975
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
The furnace part replaced costs only $25 at most, but Cody charged me $269 plus $79 for coming in to check the problem. This is highway robbery!
ColumbusOH43229 40.065-82.965
Response from Sears Heating & Cooling:
Hi Frank-I'm sorry you feel this way. The price you paid is the cost for us to send a fully licensed and trained tech in a fully stocked truck (on a weekend no less) to your home to fix your furnace. You could have declined the price if you did not agree with it. If we only charged $25 for a repair, we would not be able to pay employees let alone offer them healthcare for them and their families. I would encourage you to call around to other local HVAC companies and compare pricing as I assure you that we are competitive, otherwise we would not still be in business after 72 years. The cost you paid covers the parts, labor, company overhead and a 10% profit. I think 10% profit is fair for the service we provide. Thanks for your comments and we wish you the best in finding another HVAC company that suits your needs.
ColumbusOH43202 40.03-83
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
Josh explained the issues and went out of his way to finish the job on one service call!
WestervilleOH43081 40.12-82.855
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us a 5-star review!
We recently moved back into the area and when it comes to anything related to HVAC our choice was simple! Sears Heating and Cooling! Professional, thorough, and made appropriate recommendations given the age of our furnace. Simple transaction and confident going into the Winter.
Upper ArlingtonOH43212 39.995-83.06
Response from Sears Heating & Cooling:
Thank you for the 5 star rating. We sincerely appreciate your business.
Josh was great. He answered all my questions and provided very good advice on a new system we plan to do next year.
ColumbusOH43212 39.985-83.0525
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us a 5-star review!
Josh has come to our home twice to service our Mitsubishi mini- split. He is very thorough, professional, personable and remembered our dogs name and gave her a treat! She loves when he visits and she is picky!! We will continue to request Josh and also plan to transfer our other service needs ( ac and furnace) to Sears because of Josh. He is the Best!!
West JeffersonOH43162 39.9425-83.29
Response from Sears Heating & Cooling:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Nice guy, gave me the details I needed to make an informed decision, did the work thoroughly and quickly, easy to work with. Good experience.
ColumbusOH43224 40.04-82.9875
Response from Sears Heating & Cooling:
We are pleased to know your experience with us was a good one!
Service call placed and someone was out within a few hours. Love Sears HC! They have great installers and awesome customer service.
ColumbusOH43224 40.05-82.9575
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
Josh arrived at the time he said he would. He was very nice and professional. He did a good job explaining what was wrong with my AC and fixed it in a very timely fashion. It was greatly appreciated since it was miserably hot outside! I also really appreciate him not trying to “upsell” -I would definitely have him come back if I needed assistance again
ColumbusOH43221 40.0275-83.07
Response from Sears Heating & Cooling:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Josh came out to diagnose my AC not kicking on. He quickly traced the issue, and cleaned the outside unit and did a little upgrade to help reduce west and voltage on startup. Very professional and friendly. Would highly recommend him and Sears H&C!
ColumbusOH43204 39.93-83.0675
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
Josh was great. He was very quick and explained what he was doing thoroughly. I felt that he was honest and he was also great with our dog!
ColumbusOH43204 39.9825-83.115
Response from Sears Heating & Cooling:
We are pleased to know your experience with us was a good one!
Joshua was very knowledgeable and I felt confident with his services.
ColumbusOH43229 40.08-82.965
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us this amazing review!
Josh fixed the issue in no time at all. He arrived on time and happily and candidly answered questions with patience.
Marble CliffOH43212 39.99-83.0625
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
The service was quick and professional. I appreciated being given a menu of options to decide between when choosing the service that was best for us. Answered all my questions and was personable and thorough.
ColumbusOH43204 39.9525-83.085
Response from Sears Heating & Cooling:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
We really appreciated Joshua coming out quickly and explaining everything he was doing. He was very detailed and had the necessary parts to fix our system. Highly recommend him.
ColumbusOH43209 39.95-82.9275
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
ColumbusOH43085 40.08-83.02
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us this amazing review!
Pulled up to a home in the Clintonville area of Columbus where the homeowner had been dealing with excessive dust on every surface and worsening allergy symptoms all summer even with the AC cooling fine. Columbus summers cycle enough airborne particulate and humidity through a home that a standard filter just does not keep up for households that are sensitive to it. Installed a Bryant whole-home air purifier in the air handler, connected the control wiring, and verified operation through a full blower cycle. The air coming through the supply vents smelled noticeably cleaner before I even made it back to the truck. Going to make a real difference for the rest of the season and into fall pollen time.
Arrived at a home in New Albany where the homeowner had gotten a quote from another company saying the system needed to be fully replaced before the end of summer. Before spending that kind of money they called us for a second opinion. Inspected the system carefully and found the compressor was pulling within normal amperage range and had plenty of life left. The real problem was a burned contactor and a condenser coil so packed with cottonwood that the system had been tripping the high-pressure limit on every hot afternoon, which can look exactly like a failing compressor if you are not checking for it. Replaced the contactor, cleaned the coil, and ran the system through three full cooling cycles without a single trip. No replacement needed and the homeowner had an honest answer.
Got called to a home in Gahanna where the T-P relief valve on the water heater had been weeping a small amount of water from the discharge pipe onto the utility floor periodically, not a full release, just an intermittent drip that would stop and start. Tested incoming supply pressure and found it running above the normal range at the water heater inlet after the utility's check valve on the meter was causing thermal expansion with no place to go. Installed a properly sized expansion tank above the water heater and replaced the weeping T-P relief valve with a new calibrated unit while I was in there. Tested through several full heating cycles to confirm pressure was stabilizing and the relief valve was staying dry.
Responded to a home in German Village where the homeowner found water pooling on the utility room floor around the base of the air handler and could not figure out where it was coming from since the condensate drain line itself was clear. The condensate pump that moves water from the drain pan to the discharge line had failed and the pan had overflowed silently for several days before the homeowner noticed it. Replaced the failed pump, verified float switch activation at the correct water level, ran the system through a full cooling cycle to confirm the pan was draining cleanly, and explained to the homeowner what to watch for if the pump ever acts up again.
Arrived at a home in the Quail Run area of Grove City where the homeowner had been noticing a musty smell from the supply vents that got stronger every afternoon when the system had been running for several hours. The cooling was working fine. This was biological growth on the evaporator coil fins from years of operation in a humid basement air handler without any IAQ protection. Cleaned the coil surface thoroughly, inspected the drain pan for secondary growth, and installed a UV light system inside the air handler aimed directly at the coil with a properly switched ballast and safety interlock. Lamp activation confirmed during blower operation. Odor should clear over the next week or two as the system continues working.
Got called to a home in the Crawford Farms community in Blacklick where the homeowner had finished converting the bonus room above the garage into a home office over the spring and had been dealing with portable units all summer because the central system never reached that space adequately. Installed a properly sized ductless mini-split, mounted the indoor wall unit on the wall opposite the main entry for optimal airflow across the office, routed refrigerant lines and wiring through the exterior wall to the outdoor compressor, and tested cooling through several demand cycles. Room went from uncomfortable to controlled in one visit and the homeowner said they wished they had done it before spring.
Responded to a home in the Old Worthington area where the heat pump had been cooling poorly for about two weeks and the homeowner had already had another company out without getting a real answer. Ran a thorough diagnostic and found a failed thermostatic expansion valve that was restricting refrigerant flow through the evaporator coil. A TXV failure in the middle of a humid Ohio summer means the system cannot pull the heat and moisture out of the air the way it needs to and it can look fine on a basic check. Replaced the valve, verified refrigerant charge and pressures, and ran an extended cooling cycle to confirm the system was performing correctly. House reached set temperature for the first time in two weeks.
Arrived at a home in the Augusta Woods neighborhood in Westerville where the homeowner said the system had been running longer cycles than normal and the house felt warmer than it should even when the AC was keeping up. Inspected the refrigerant line set in the attic and found a section of suction line insulation that had deteriorated and fallen away completely, leaving the cold suction line absorbing heat from the surrounding attic air on every cycle. Replaced the deteriorated insulation along the full exposed section, taped all transitions properly, and ran a full cooling cycle to confirm the system was performing at the efficiency level it should be. Longer run times and a warmer-feeling house were both traceable to that missing insulation.
Got called to a home in the Kingsdale area of Upper Arlington where the homeowner said the AC was cooling to the thermostat setpoint fine but the house still felt thick and muggy all afternoon. Columbus summer humidity can stay elevated enough that the cooling system alone does not keep indoor humidity at comfortable levels during sustained humid stretches. Installed a whole-home dehumidifier tied into the return duct system, connected the condensate drain line, calibrated the humidity controls, and tested operation alongside the central AC through a full summer afternoon. Homeowner said the house felt noticeably different before I finished walking through the controls with them.
Responded to a home in the Brandon community in Dublin where the homeowner said the AC had been struggling to start on hot afternoons and they had noticed a labored sound from the outdoor unit before the compressor finally caught. The system was not failing outright but the compressor was working against the back pressure and voltage conditions that come with peak demand hours in a Central Ohio summer. Replaced the weakened dual-run capacitor and installed a hard start kit on the compressor to reduce startup amp draw and let the motor come up to speed gradually rather than hammering against load on every cycle. Tested startup through the hottest part of the afternoon and the unit came on clean and quiet every time.
Arrived at a home in the Italian Village neighborhood in Columbus where the homeowner said the system had been running constantly and the electric bill had jumped noticeably over the past billing cycle without any obvious equipment failure. Inspected the outdoor unit and found the condenser coil packed with cottonwood, pollen, and the fine particulate that builds up in Columbus through early summer without regular cleaning. Heat transfer was nearly zero and the system was working overtime trying to keep up. Cleaned the coil with a low-pressure rinse, inspected the capacitor and contactor while I had access, and confirmed the temperature split came back to where it needed to be. Running efficient now and the homeowner will see it on the next bill.
Got called to a home in the Grandview Heights neighborhood in Columbus where the AC had stopped running entirely on a hot afternoon and the homeowner had already checked every breaker in the panel without finding anything tripped. Pulled the outdoor disconnect and found a blown dual-element fuse that had given out under the startup amp draw during the hottest part of the day. Replaced the fuses, inspected the contactor and capacitor for any stress that may have contributed to the failure, and ran the system through several full cooling cycles to confirm everything was holding steady. House was back to cooling before I finished writing up the ticket. A no-cooling call in Columbus in the middle of summer is not one you let sit.
AC System and Furnace Replacement: Removed the existing furnace and air conditioning equipment and installed a new HVAC system. Completed all necessary electrical, refrigerant, ductwork, and drain connections, then verified proper airflow and system operation. Tested both heating and cooling cycles, checked refrigerant levels, and confirmed the new system is operating safely and efficiently.
Sears Heating & Cooling can care for every aspect of your home HVAC service, and we do so with a commitment to quality and a passion for excellence you won't soon forget. There are many contractors you can call. There's only one you need to.
