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Rated 4.9 out of 5 stars based on 296 customer reviews
Reviews
Excellent service
Josh, understand what customer service is and he is an excellent example of what it looks like.
Josh, thank you for your service. Josh is also an excellent sales man.
Sandy
- Columbus, OH 43204
Great Service
Technician was very friendly and knowledgeable. Great experience.
Anita
- Columbus, OH 43227
Estimate on New System
Josh was very thorough and answered all my questions. I feel better prepared to make sn informed decision.
Joe
- Columbus, OH 43201
Professional HVAC Detective saved my life!
My experience with the Sears team has been excellent! I first learned about Sears through my next-door neighbor who has a recent full HVAC install. My neighbor also shared her Mother and Dad have been customers since the 1950's. It is this strong devotion to excellent customer service and professionalism that has kept my neighbor and her family coming back to Sears year after year! Service after the sale is not dead with this organization! I had been having some crazy high bills over the years even before the recent Columbia Gas rate hikes and grew even more concerned over the years when I began to have strange symptoms whenever I was at home. I always felt better away from my home when I was working at the hospital. I now believe it has been low-grade symptoms of CO poisoning- as a healthcare provider I should have put this together sooner! My tech Josh was immediately able to diagnose a cracked heat exchanger that when damaged can leak CO into living spaces or start a fire. He also discovered the capacitance system is below specifications due to poor install from another company- another efficiency and safety hazard. Josh basically with his detective work saved my life from CO poisoning and possible fire as the units in my building had NEVER been serviced by the owner since 1999 install. I am so deeply grateful to Josh and his company. Also, all of my work with the office team and even VP Bryan Meier has been deeply satisfying. This is a company and team that simply loves what they do with a team they love as family- I even feel like they treated me as a family member. If I could give all the stars from heaven for this review I would do it!
Another satisfied customer!
- Columbus, OH 43212
Great Service
Josh was amazing! Walked me through all the issues and recommendations. No pressure just great service.
Angie
- Dublin, OH 43017
Great service
John did a great job explaining all issues and delivering cost effective solutions.
Louis
- Columbus, OH 43220
Great Service
Josh always provides great service and really helpful information about our gas fireplace. He makes regular maintenance and repairs a wonderful service experience.
Paul
- Columbus, OH 43221
Great service.
Josh is very competent and a pleasure to work with!
G
- Columbus, OH 43212
Awesome Service
Cody, was very professional and engaging. He was really thorough and patient about what he was doing and why. That young man (Kody), also have me very interested in purchasing a furnace surge protector….I’ll be calling the office soon about scheduling an appointment to get one installed. He should be considered a valuable asset to your company. Respectfully, Daniel
Daniel
- Columbus, OH 43227
Overly charged for service
The furnace part replaced costs only $25 at most, but Cody charged me $269 plus $79 for coming in to check the problem. This is highway robbery!
Frank
- Columbus, OH 43229
Thank you for the service!Karen
- Columbus, OH 43202
Great service
Josh explained the issues and went out of his way to finish the job on one service call!
Bruce
- Westerville, OH 43081
Great Service!!
We recently moved back into the area and when it comes to anything related to HVAC our choice was simple! Sears Heating and Cooling! Professional, thorough, and made appropriate recommendations given the age of our furnace. Simple transaction and confident going into the Winter.
Eric
- Upper Arlington, OH 43212
Very thorough and professional service
Josh was great. He answered all my questions and provided very good advice on a new system we plan to do next year.
Steve
- Columbus, OH 43212
Best service!
Josh has come to our home twice to service our Mitsubishi mini- split. He is very thorough, professional, personable and remembered our dogs name and gave her a treat! She loves when he visits and she is picky!! We will continue to request Josh and also plan to transfer our other service needs ( ac and furnace) to Sears because of Josh. He is the Best!!
Colleen
- West Jefferson, OH 43162
Job Well Done
Nice guy, gave me the details I needed to make an informed decision, did the work thoroughly and quickly, easy to work with. Good experience.
Michael
- Columbus, OH 43224
Great Service!
Service call placed and someone was out within a few hours. Love Sears HC! They have great installers and awesome customer service.
James
- Columbus, OH 43224
Excellent Service
Josh arrived at the time he said he would. He was very nice and professional. He did a good job explaining what was wrong with my AC and fixed it in a very timely fashion. It was greatly appreciated since it was miserably hot outside! I also really appreciate him not trying to “upsell” -I would definitely have him come back if I needed assistance again
Debbie
- Columbus, OH 43221
Great visit
Josh came out to diagnose my AC not kicking on. He quickly traced the issue, and cleaned the outside unit and did a little upgrade to help reduce west and voltage on startup. Very professional and friendly. Would highly recommend him and Sears H&C!
Dan
- Columbus, OH 43204
Great service!
Josh was great. He was very quick and explained what he was doing thoroughly. I felt that he was honest and he was also great with our dog!
Maria
- Columbus, OH 43204
Quick service
Joshua was very knowledgeable and I felt confident with his services.
Sears
- Columbus, OH 43229
Great Service and Pricing.
Josh fixed the issue in no time at all. He arrived on time and happily and candidly answered questions with patience.
Cynthia
- Marble Cliff, OH 43212
Great Service
The service was quick and professional. I appreciated being given a menu of options to decide between when choosing the service that was best for us. Answered all my questions and was personable and thorough.
Joanna
- Columbus, OH 43204
Great service
We really appreciated Joshua coming out quickly and explaining everything he was doing. He was very detailed and had the necessary parts to fix our system. Highly recommend him.
Bryan
- Columbus, OH 43209
very professionalSteve
- Columbus, OH 43085
Job Locations
Aaron K.
Got called to a home in Clintonville where the homeowner said the back two bedrooms had been running warmer than the rest of the house for most of the summer and the thermostat for that zone had been calling without stopping. Inspected the zoning system and found the damper actuator serving the back bedroom zone had seized in the closed position, cutting off supply air to that side of the house entirely while the main zone continued operating normally. Replaced the actuator, cycled the damper through its full range of motion under zone control, and verified thermostat communication with the zone control panel. Back bedrooms were pulling down to temperature within the first full cooling cycle after the repair.
Columbus, OH 43214
Reggie C.
Responded to a home in Marble Cliff where the homeowner said the AC had been laboring to start on hot afternoons and during the inspection the condenser coil turned out to be severely packed with cottonwood and seed debris from the tree line behind the property. Two problems working together on the same visit. Replaced the weakened dual-run capacitor and installed a hard start kit to reduce startup amp draw and give the compressor a clean start every cycle, then cleaned the condenser coil with a low-pressure rinse to restore heat transfer. Tested startup through the hottest part of the afternoon and confirmed the system was coming on quietly and cooling efficiently. One visit, two fixes, one properly running system.
GRANDVIEW, OH 43212
Wally T.
Arrived at a small professional office in Reynoldsburg where the property manager said one section of the building had been running warmer than the rest all summer and the rooftop unit serving that section appeared to be operating normally. Inspected the package unit and found the economizer damper stuck fully open, pulling in hot outdoor air continuously instead of recirculating return air. On a hot Ohio summer afternoon that is essentially adding a constant outdoor heat load directly into the supply air on every cycle. Closed and locked the economizer to a proper minimum position, verified damper operation through the control board, and tested cooling output under occupied load. Section was pulling down to temperature within the first full cycle after the repair.
Reynoldsburg, OH 43068
Ezana B.
Got called to a home in Delaware where the homeowner had been dealing with excessive dust on every surface and worsening allergy symptoms that had been getting noticeably worse through the summer. The system was cooling fine but the standard filter setup was simply not adequate for the level of particulate and allergen this household needed to control through a Central Ohio summer. Installed an AprilAire whole-home media filtration system in the return duct, sealed all cabinet transitions for a proper airtight fit, checked static pressure to confirm airflow was not adversely affected, and reviewed the filter replacement schedule before leaving. Air coming through the supply registers smelled noticeably cleaner before I made it back to the truck.
Delaware, OH 43015
Jamie S.
Headed to a home in Sunbury where the homeowner had finished converting the three-season sunroom into a heated and cooled year-round space over the winter and had been running a portable unit in there all summer because the central system had never reached the addition. Installed a properly sized ductless mini-split, mounted the indoor wall unit on the wall opposite the main windows for optimal airflow across the room, routed refrigerant lines and wiring through the exterior wall to the outdoor compressor, and tested cooling through several demand cycles. Room went from a summer hot box to a comfortable living space in one visit. Homeowner said they wished they had done it when they finished the room.
Sunbury, OH 43074
Josh S.
Responded to a home in Lewis Center where the homeowner had found water spreading across the utility room floor near the base of the air handler and the condensate drain was clear and flowing correctly. Inspected the drain pan and found a hairline crack along the bottom seam that had been leaking slowly for long enough to stain the floor beneath the unit. Replaced the drain pan with a new properly fitted unit, verified the drain connection was sealed, and ran the system through a full cooling cycle while monitoring the new pan for any seepage. Dry before I left. A cracked pan is not a common finding but it is exactly the kind of thing that keeps quietly making a mess until someone looks at the right part.
Lewis Center, OH 43035
Aaron K.
Arrived at a home in the Worthington Estates area where the homeowner said the house felt uncomfortably dry during the AC season and the family had been dealing with irritated sinuses in the mornings and static electricity on the carpet throughout the summer. Running the AC steadily through a Central Ohio summer pulls moisture out of the air and without any humidity replacement the house can drop below a comfortable range without the homeowner ever connecting it to the HVAC system. Installed a whole-home humidifier on the supply plenum, connected the water supply line and solenoid valve, wired the humidistat to the system, and tested operation through a full cooling and fan cycle. Problem solved before the dry conditions got any worse.
Worthington, OH 43085
Wally T.
Got called to a home in the Blendon Chase neighborhood in Westerville where the furnace had been making a loud rumbling noise on startup and the homeowner had noticed a faint burning smell coming from the vents shortly after. Inspected the heating system and found the inducer motor had developed bearing wear severe enough that it was running rough and overheating before the system could complete the startup sequence cleanly. Replaced the inducer motor assembly, verified pressure switch response and proper venting draft, and tested the furnace through several full heating cycles to confirm clean quiet ignition. Good to catch it before the fall heating season starts in earnest.
Columbus, OH 43081
Jamie S.
Responded to a home in the Indian Run community in Dublin where the homeowner said a heat pump installed about 16 months ago had been running noticeably longer cycles than expected and the electric bill had been higher than it should be for a relatively new system. No fault codes, no obvious failures, just performance that did not match what a new heat pump should deliver. Ran a full diagnostic and found the refrigerant charge had been left short of manufacturer specification at the original install, not from a leak but from an incomplete commissioning. Pressure tested to confirm the system was tight, adjusted the charge to factory spec, and ran performance testing through a full cooling cycle. Run times shortened and the temperature split tightened up.
Dublin, OH 43017
Reggie C.
Arrived at a home in the Short North area of Columbus where the homeowner said the outdoor unit had started making an intermittent rattling noise during operation and the cooling had been slightly weaker than normal over the past few days. Inspected the condenser fan assembly and found one of the fan blades had developed a hairline crack along the leading edge that was throwing the blade slightly out of balance, causing the vibration and running the motor harder than it needed to. Replaced the fan blade assembly, tested the motor amperage through several full cooling cycles, and confirmed the noise was completely gone and cooling output was back to normal. Caught it before the blade failure could damage the motor or the condenser cabinet.
Columbus, OH 43201
Ezana B.
Got called to a home in the in Columbus where the homeowner said the AC had been cooling poorly for about a week and the house was sitting several degrees above the thermostat setpoint no matter how long it ran. Inspected the outdoor unit and found a refrigerant leak at the line set fitting where the refrigerant lines connect to the outdoor condenser, a location that does not always get checked on a basic service call. Repaired the fitting, pressure tested with nitrogen, pulled a vacuum, and recharged to Bryant specification. Ran the system through several full thermostat calls and confirmed it was reaching and holding set temperature. House felt completely different before I left the driveway.
Columbus, OH 43206
Jamie S.
Cost to install furnace. Cost to fix and replace hot water tank flue
Columbus, OH 43211
Jamie S.
Cost to install furnace and air condition. Existing furnace has a bad blower motor. Air condition leaks out refrigerant a customer wants both replaced.
Columbus, OH 43232
Jamie S.
Evaporator coil is frozen. Low Freon. Cost to install furnace and air condition.
Columbus, OH 43209
Jamie S.
Flood basement ruined blower motor and circuit board. Cost to install furnace. Cost to install furnace facing the other way as there is a wall blocking the front of the furnace.
Columbus, OH 43203
Jamie S.
Air handler was flooded and underwater. Cost to install a new heat pump system.
Reynoldsburg, OH 43068
Jamie S.
Arrived on site and found the furnace blower motor had failed, preventing the system from circulating heated air properly. Due to the condition and age of the existing equipment, provided the customer with an estimate for installation of a new furnace. Reviewed the recommended equipment, installation requirements, and associated costs with the customer for consideration.
Columbus, OH 43221
Jamie S.
Arrived on site and found the basement had flooded above the top of the existing air handler, leaving the heat pump system exposed to significant water damage. Due to the extent of the damage, replacement of the system was recommended. Provided the customer with an estimate to install a new heat pump system and reviewed the proposed equipment, installation requirements, and associated costs for consideration.
Reynoldsburg, OH 43068
Jamie S.
Provided the customer with an estimate to install a new heat pump system. Reviewed the recommended equipment, installation requirements, available system options, and associated costs. Discussed the proposed heating and cooling solution with the customer for consideration.
Westerville, OH 43081
Jamie S.
Provided the customer with an estimate for the installation of a new furnace and air conditioning system. Reviewed the recommended equipment, installation requirements, system options, and associated costs. Discussed the proposed heating and cooling upgrade with the customer for consideration.
Columbus, OH 43206
Jamie S.
Provided the customer with an estimate to install a new furnace and air conditioning system in the attic. Reviewed the equipment options, attic installation requirements, ductwork and access considerations, and associated costs. Discussed the recommended heating and cooling system with the customer for consideration.
Columbus, OH 43209
Jamie S.
Arrived on site and found the existing furnace was extremely outdated and nearing the end of its service life. Provided the customer with an estimate to install a new furnace and add central air conditioning to the home for the first time. Reviewed the recommended equipment, installation requirements, available options, and associated costs with the customer for consideration.
Columbus, OH 43213
Jamie S.
Arrived on site and found the existing furnace had been submerged during the recent flooding. Inspection revealed a failed blower motor and significant water damage to the control board, making the furnace unsuitable for continued operation. Provided the customer with an estimate for installation of a new furnace and reviewed the recommended equipment, installation requirements, and associated costs.
Columbus, OH 43232
Jamie S.
Provided the customer with an estimate to install a new American Standard 97% variable-speed furnace paired with a six-stage air conditioning system. Reviewed the proposed equipment, installation requirements, system benefits, and associated costs. Discussed the recommended heating and cooling package with the customer for consideration.
Columbus, OH 43206
Jamie S.
Arrived on site and found the existing furnace had been submerged in water and was no longer suitable for continued operation. Provided estimates for replacement of the furnace and hot water tank, along with a separate estimate for installation of a new air conditioning system. Reviewed the recommended equipment, installation requirements, and associated costs with the customer for consideration.
