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Rated 4.9 out of 5 stars based on 296 customer reviews
At a glance
Sears Heating & Cooling has completed 25 jobs between September 2026 and October 2026.
The 25 customer reviews shown here average 4.7 out of 5.
The most recent job was on October 1, 2026.
Recent work covers Columbus, OH, Westerville, OH, New Albany, OH, Delaware, OH and Dublin, OH.
Reviews
Excellent service
Josh, understand what customer service is and he is an excellent example of what it looks like.
Josh, thank you for your service. Josh is also an excellent sales man.
Sandy
- Columbus, OH 43204
Great Service
Technician was very friendly and knowledgeable. Great experience.
Anita
- Columbus, OH 43227
Estimate on New System
Josh was very thorough and answered all my questions. I feel better prepared to make sn informed decision.
Joe
- Columbus, OH 43201
Professional HVAC Detective saved my life!
My experience with the Sears team has been excellent! I first learned about Sears through my next-door neighbor who has a recent full HVAC install. My neighbor also shared her Mother and Dad have been customers since the 1950's. It is this strong devotion to excellent customer service and professionalism that has kept my neighbor and her family coming back to Sears year after year! Service after the sale is not dead with this organization! I had been having some crazy high bills over the years even before the recent Columbia Gas rate hikes and grew even more concerned over the years when I began to have strange symptoms whenever I was at home. I always felt better away from my home when I was working at the hospital. I now believe it has been low-grade symptoms of CO poisoning- as a healthcare provider I should have put this together sooner! My tech Josh was immediately able to diagnose a cracked heat exchanger that when damaged can leak CO into living spaces or start a fire. He also discovered the capacitance system is below specifications due to poor install from another company- another efficiency and safety hazard. Josh basically with his detective work saved my life from CO poisoning and possible fire as the units in my building had NEVER been serviced by the owner since 1999 install. I am so deeply grateful to Josh and his company. Also, all of my work with the office team and even VP Bryan Meier has been deeply satisfying. This is a company and team that simply loves what they do with a team they love as family- I even feel like they treated me as a family member. If I could give all the stars from heaven for this review I would do it!
Another satisfied customer!
- Columbus, OH 43212
Great Service
Josh was amazing! Walked me through all the issues and recommendations. No pressure just great service.
Angie
- Dublin, OH 43017
Great service
John did a great job explaining all issues and delivering cost effective solutions.
Louis
- Columbus, OH 43220
Great Service
Josh always provides great service and really helpful information about our gas fireplace. He makes regular maintenance and repairs a wonderful service experience.
Paul
- Columbus, OH 43221
Great service.
Josh is very competent and a pleasure to work with!
G
- Columbus, OH 43212
Awesome Service
Cody, was very professional and engaging. He was really thorough and patient about what he was doing and why. That young man (Kody), also have me very interested in purchasing a furnace surge protector….I’ll be calling the office soon about scheduling an appointment to get one installed. He should be considered a valuable asset to your company. Respectfully, Daniel
Daniel
- Columbus, OH 43227
Overly charged for service
The furnace part replaced costs only $25 at most, but Cody charged me $269 plus $79 for coming in to check the problem. This is highway robbery!
Frank
- Columbus, OH 43229
Thank you for the service!Karen
- Columbus, OH 43202
Great service
Josh explained the issues and went out of his way to finish the job on one service call!
Bruce
- Westerville, OH 43081
Great Service!!
We recently moved back into the area and when it comes to anything related to HVAC our choice was simple! Sears Heating and Cooling! Professional, thorough, and made appropriate recommendations given the age of our furnace. Simple transaction and confident going into the Winter.
Eric
- Upper Arlington, OH 43212
Very thorough and professional service
Josh was great. He answered all my questions and provided very good advice on a new system we plan to do next year.
Steve
- Columbus, OH 43212
Best service!
Josh has come to our home twice to service our Mitsubishi mini- split. He is very thorough, professional, personable and remembered our dogs name and gave her a treat! She loves when he visits and she is picky!! We will continue to request Josh and also plan to transfer our other service needs ( ac and furnace) to Sears because of Josh. He is the Best!!
Colleen
- West Jefferson, OH 43162
Job Well Done
Nice guy, gave me the details I needed to make an informed decision, did the work thoroughly and quickly, easy to work with. Good experience.
Michael
- Columbus, OH 43224
Great Service!
Service call placed and someone was out within a few hours. Love Sears HC! They have great installers and awesome customer service.
James
- Columbus, OH 43224
Excellent Service
Josh arrived at the time he said he would. He was very nice and professional. He did a good job explaining what was wrong with my AC and fixed it in a very timely fashion. It was greatly appreciated since it was miserably hot outside! I also really appreciate him not trying to “upsell” -I would definitely have him come back if I needed assistance again
Debbie
- Columbus, OH 43221
Great visit
Josh came out to diagnose my AC not kicking on. He quickly traced the issue, and cleaned the outside unit and did a little upgrade to help reduce west and voltage on startup. Very professional and friendly. Would highly recommend him and Sears H&C!
Dan
- Columbus, OH 43204
Great service!
Josh was great. He was very quick and explained what he was doing thoroughly. I felt that he was honest and he was also great with our dog!
Maria
- Columbus, OH 43204
Quick service
Joshua was very knowledgeable and I felt confident with his services.
Sears
- Columbus, OH 43229
Great Service and Pricing.
Josh fixed the issue in no time at all. He arrived on time and happily and candidly answered questions with patience.
Cynthia
- Marble Cliff, OH 43212
Great Service
The service was quick and professional. I appreciated being given a menu of options to decide between when choosing the service that was best for us. Answered all my questions and was personable and thorough.
Joanna
- Columbus, OH 43204
Great service
We really appreciated Joshua coming out quickly and explaining everything he was doing. He was very detailed and had the necessary parts to fix our system. Highly recommend him.
Bryan
- Columbus, OH 43209
very professionalSteve
- Columbus, OH 43085
Job Locations
Ezana B.
Dispatched to a home in Hoffman Farms to address a central air conditioning unit that was grinding loudly. We unmounted the condenser fan assembly on a Goodman AC unit, identified failing motor bearings, and replaced the condenser motor along with a balanced fan blade. We washed down the outdoor coil fins to remove fallen leaf debris, leaving the system running smoothly and prepped for end-of-season shut down.
Hilliard, OH 43026
Wally T.
Arrived at a residence in Sycamore Mill where a heat pump system was short-cycling and blowing lukewarm air during brisk mornings. Diagnostic checks on a heat pump revealed a failed defrost control board that was preventing the system from properly shifting between cycles. We replaced the defrost board, tested reversing valve actuation, and confirmed that the auxiliary heat strips engaged cleanly when called, providing rapid warmth to the entire house.
New Albany, OH 43054
Reggie C.
Arrived at a home in Powell where severe ragweed pollen and dust were triggering heavy allergy symptoms indoors. We upgraded the home's HVAC system by installing an whole-house HEPA filtration unit alongside a UV air purifier inside the main ductwork trunk. We calibrated system static pressure to ensure unrestricted airflow, reducing airborne allergens and neutralizing household odors within hours.
Powell, OH 43065
Aaron K.
Stopped by a residence in Middlesex Place where an outdoor gas fireplace refused to light during a chilly evening gathering. We tested the millivolt control system on the fireplace and found a heavily corroded pilot assembly and a weak thermopile failing to open the main gas valve. We replaced the pilot burner assembly, cleaned the main valve contacts, and adjusted the decorative log set, bringing instant warmth back to the patio area.
Columbus, OH 43220
Jamie S.
We were called to perform an early autumn furnace inspection issue where the customer reported a faint gas odor and delayed ignition during a test-fire. Upon arrival, we inspected a Carrier gas furnace, starting with the burner assembly. We cleaned the hot surface igniter to remove oxidation, which was affecting its performance. Using an infrared camera, we thoroughly inspected the heat exchanger to ensure there were no dangerous cracks. After recalibrating the manifold gas pressure to meet factory specifications, we successfully test-fired the furnace. The system ignited smoothly, and it delivered a steady 122-degree supply air stream, resolving the customer's concerns.
Westerville, OH 43081
Jamie S.
Cost to install furnace and air condition. Cost to install furnace using 0% financing.
Columbus, OH 43232
Jamie S.
Completed installation of a new furnace and air-conditioning system along with a new hot water heater. Removed the existing equipment and installed the replacement furnace, outdoor AC unit, and water heater, completing the necessary ductwork, refrigerant, electrical, condensate, water, and venting connections. Tested the HVAC system in both heating and cooling modes and verified proper airflow and operation. Tested the hot water tank for proper heating, water flow, and connections, and confirmed all newly installed equipment was operating properly before completion.
Columbus, OH 43085
Jamie S.
Completed an evaluation after the customer's existing outdoor air-conditioning equipment was stolen. Assessed the remaining system components and existing refrigerant, electrical, and line-set connections to determine what would be required for a complete replacement. Provided the customer with pricing to install a new AC system, including the outdoor condenser and all necessary connections and startup procedures. Reviewed the recommended equipment and installation scope with the customer and answered questions regarding the replacement.
Columbus, OH 43224
Jamie S.
Completed a service call for an HVAC system experiencing issues in both cooling and heating operation. Diagnostic testing found a failed blower motor capacitor affecting proper airflow through the furnace and AC system. Replaced the faulty capacitor, inspected the blower assembly, checked electrical connections, and verified proper refrigerant pressures and system controls. Tested the furnace in heating mode and the AC in cooling mode through complete cycles. Confirmed proper airflow, temperature operation, and reliable performance from both systems before leaving.
Columbus, OH 43202
Jamie S.
Removed the existing electric heat pump system and prepared the home for conversion to a natural gas heating system with central air conditioning. Installed a new natural gas furnace and matching air-conditioning system, including the required ductwork, refrigerant lines, electrical connections, condensate drain, gas piping, and thermostat controls. Verified proper gas pressure, electrical operation, refrigerant charge, airflow, and system controls. Tested both heating and cooling modes through complete cycles and confirmed the new HVAC system was operating safely and properly.
Delaware, OH 43015
Jamie S.
Completed a furnace replacement after evaluating the existing heating system and determining that replacement was needed. Removed the old furnace and installed a new Bryant furnace, reconnecting the existing ductwork, gas supply, electrical connections, condensate drain, and thermostat controls as required. Verified proper gas pressure, airflow, ignition, and safety control operation, then tested the furnace through a complete heating cycle. Installation was completed using the available 0% financing option, and the new Bryant furnace was left operating properly.
New Albany, OH 43054
Jamie S.
Completed an evaluation of the existing Tempstar furnace after the customer was advised that the required circuit board would not be available until December. Reviewed the condition and age of the furnace and discussed the option of replacing the system rather than waiting for the delayed replacement part. Provided the customer with pricing to install a new furnace, including removal of the existing equipment and installation of the replacement system. Reviewed the recommended equipment, installation scope, and expected costs with the customer.
Columbus, OH 43202
Jamie S.
Completed installation of a new furnace and air-conditioning system along with replacement of the existing ductwork. Removed the old HVAC equipment and damaged or deteriorated ductwork, then installed the new furnace, outdoor AC unit, and properly sized duct system. Completed the necessary refrigerant, electrical, condensate, thermostat, and duct connections and sealed the new ductwork to minimize air leakage. Tested both heating and cooling operation, verified proper airflow and system controls, and confirmed the entire HVAC system was operating correctly before completion.
Columbus, OH 43221
Jamie S.
Completed an estimate for a customer interested in replacing their existing air-conditioning system with a heat pump and adding a high-efficiency furnace for a hybrid heating system. Reviewed the existing HVAC equipment, ductwork, electrical requirements, and available installation options to determine the scope of the conversion. Provided pricing for both the high-efficiency furnace and heat pump combination as well as the complete hybrid system installation. Explained how the heat pump and furnace would work together, reviewed the required equipment and installation work, and discussed the available options with the customer.
Columbus, OH 43202
Jamie S.
Evaluated the home after the customer reported airflow issues affecting the second floor. Inspected the existing HVAC system and return-air layout and found the current configuration was not providing adequate air circulation upstairs. Proposed installation of a new furnace and air-conditioning system along with modifications to the return-air system to improve airflow and help properly balance the home. Reviewed the recommended equipment, return-air improvements, installation scope, and estimated project cost with the customer.
Columbus, OH 43224
Jamie S.
Completed a service call after the customer reported unusual noises coming from the HVAC system during operation. Inspected the blower assembly and found the blower motor beginning to make abnormal noises, indicating the motor and assembly were showing signs of wear. Discussed the potential for future blower motor failure and evaluated the overall condition and age of the system. Recommended considering a complete system replacement to avoid investing in an aging system and provided the customer with replacement options and estimated costs with 0% financing.
Westerville, OH 43081
Jamie S.
Completed replacement of the furnace and air-conditioning system after the existing HVAC equipment was damaged by basement flooding. Removed the affected equipment and inspected the surrounding ductwork, electrical connections, refrigerant lines, and condensate drainage for water-related damage. Installed a new furnace and matching air-conditioning system, reconnecting the necessary ductwork, electrical, refrigerant, condensate, and thermostat connections. Tested both heating and cooling operation, verified proper airflow and system controls, and confirmed the new equipment was operating safely and properly.
Columbus, OH 43230
Jamie S.
Completed an estimate for installation of a new furnace and air-conditioning system. Evaluated the existing HVAC equipment, ductwork, electrical connections, refrigerant lines, and condensate drainage to determine the requirements for the replacement. Reviewed available equipment options and discussed the expected installation process, including removal of the existing system and installation of the new furnace and AC equipment. Provided the customer with detailed pricing and reviewed the recommended replacement options and project scope.
Columbus, OH 43229
Jamie S.
Completed installation of a new heat pump system to provide both heating and cooling for the home. Removed the existing equipment and installed the new indoor air handler and outdoor heat pump unit, reconnecting the ductwork, refrigerant lines, electrical wiring, condensate drain, and thermostat controls. Verified proper refrigerant charge, airflow, electrical operation, and system controls. Tested the heat pump in both heating and cooling modes through complete cycles and confirmed the new system was operating properly.
Plain City, OH 43064
Jamie S.
Completed an estimate for a new furnace and air-conditioning system along with installation of a whole-home humidifier. Evaluated the existing HVAC equipment, ductwork, electrical connections, condensate drainage, and available installation space to determine the required scope of work. Reviewed equipment options, humidifier placement, installation requirements, and expected comfort benefits with the customer. Provided pricing for the complete HVAC replacement and humidifier installation, including the available 0% financing option, and reviewed the project details with the customer.
Pickerington, OH 43147
Jamie S.
Completed installation of a new air-conditioning system and furnace. Removed the existing HVAC equipment and installed the new furnace and outdoor AC condenser, reconnecting the ductwork, refrigerant lines, electrical wiring, condensate drain, and thermostat controls. Verified proper airflow, refrigerant charge, electrical operation, and system controls. Tested both heating and cooling modes through complete cycles and confirmed the new HVAC system was operating properly and efficiently.
Columbus, OH 43206
Jamie S.
Completed an evaluation after the customer reported cooling problems with the existing builder-grade Bryant AC system. Diagnostic testing indicated the compressor is beginning to fail, making continued operation unreliable and replacement a practical option to consider. Provided the customer with pricing to install a new American Standard air-conditioning system, including removal of the existing equipment and installation of the replacement condenser and related components. Reviewed the recommended equipment, installation requirements, and project scope with the customer.
Columbus, OH 43229
Jamie S.
Completed installation of a new furnace to replace the existing heating equipment. Removed the old furnace and installed the new unit, reconnecting the ductwork, gas supply, electrical wiring, condensate drainage, and thermostat controls as required. Verified proper gas pressure, ignition sequence, airflow, and safety controls. Ran the furnace through multiple heating cycles and confirmed reliable operation and proper heat delivery throughout the home.
Columbus, OH 43219
Jamie S.
Completed an AC repair after the customer reported the system was inoperable. Diagnostic testing found a failed run capacitor on the outdoor condenser, preventing the compressor from starting and operating correctly. Replaced the capacitor, inspected the contactor and electrical connections, and checked refrigerant pressures and condenser operation. Tested the system through several complete cooling cycles and confirmed the compressor and condenser fan were operating properly with consistent cold air delivery.
Columbus, OH 43224
Jamie S.
Completed an estimate for installation of a new air-conditioning system and reviewed the recommended equipment, installation requirements, and project scope with the customer. Also completed autumn furnace maintenance to prepare the heating system for the upcoming colder weather. Inspected the furnace, checked electrical connections, safety controls, blower operation, airflow, and thermostat function, and cleaned the condensate drain. Tested the furnace through a complete heating cycle and confirmed the system was operating properly.
