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Rated 4.9 out of 5 stars based on 296 customer reviews
Reviews
Excellent service
Josh, understand what customer service is and he is an excellent example of what it looks like.
Josh, thank you for your service. Josh is also an excellent sales man.
Sandy
- Columbus, OH 43204
Great Service
Technician was very friendly and knowledgeable. Great experience.
Anita
- Columbus, OH 43227
Estimate on New System
Josh was very thorough and answered all my questions. I feel better prepared to make sn informed decision.
Joe
- Columbus, OH 43201
Professional HVAC Detective saved my life!
My experience with the Sears team has been excellent! I first learned about Sears through my next-door neighbor who has a recent full HVAC install. My neighbor also shared her Mother and Dad have been customers since the 1950's. It is this strong devotion to excellent customer service and professionalism that has kept my neighbor and her family coming back to Sears year after year! Service after the sale is not dead with this organization! I had been having some crazy high bills over the years even before the recent Columbia Gas rate hikes and grew even more concerned over the years when I began to have strange symptoms whenever I was at home. I always felt better away from my home when I was working at the hospital. I now believe it has been low-grade symptoms of CO poisoning- as a healthcare provider I should have put this together sooner! My tech Josh was immediately able to diagnose a cracked heat exchanger that when damaged can leak CO into living spaces or start a fire. He also discovered the capacitance system is below specifications due to poor install from another company- another efficiency and safety hazard. Josh basically with his detective work saved my life from CO poisoning and possible fire as the units in my building had NEVER been serviced by the owner since 1999 install. I am so deeply grateful to Josh and his company. Also, all of my work with the office team and even VP Bryan Meier has been deeply satisfying. This is a company and team that simply loves what they do with a team they love as family- I even feel like they treated me as a family member. If I could give all the stars from heaven for this review I would do it!
Another satisfied customer!
- Columbus, OH 43212
Great Service
Josh was amazing! Walked me through all the issues and recommendations. No pressure just great service.
Angie
- Dublin, OH 43017
Great service
John did a great job explaining all issues and delivering cost effective solutions.
Louis
- Columbus, OH 43220
Great Service
Josh always provides great service and really helpful information about our gas fireplace. He makes regular maintenance and repairs a wonderful service experience.
Paul
- Columbus, OH 43221
Great service.
Josh is very competent and a pleasure to work with!
G
- Columbus, OH 43212
Awesome Service
Cody, was very professional and engaging. He was really thorough and patient about what he was doing and why. That young man (Kody), also have me very interested in purchasing a furnace surge protector….I’ll be calling the office soon about scheduling an appointment to get one installed. He should be considered a valuable asset to your company. Respectfully, Daniel
Daniel
- Columbus, OH 43227
Overly charged for service
The furnace part replaced costs only $25 at most, but Cody charged me $269 plus $79 for coming in to check the problem. This is highway robbery!
Frank
- Columbus, OH 43229
Thank you for the service!Karen
- Columbus, OH 43202
Great service
Josh explained the issues and went out of his way to finish the job on one service call!
Bruce
- Westerville, OH 43081
Great Service!!
We recently moved back into the area and when it comes to anything related to HVAC our choice was simple! Sears Heating and Cooling! Professional, thorough, and made appropriate recommendations given the age of our furnace. Simple transaction and confident going into the Winter.
Eric
- Upper Arlington, OH 43212
Very thorough and professional service
Josh was great. He answered all my questions and provided very good advice on a new system we plan to do next year.
Steve
- Columbus, OH 43212
Best service!
Josh has come to our home twice to service our Mitsubishi mini- split. He is very thorough, professional, personable and remembered our dogs name and gave her a treat! She loves when he visits and she is picky!! We will continue to request Josh and also plan to transfer our other service needs ( ac and furnace) to Sears because of Josh. He is the Best!!
Colleen
- West Jefferson, OH 43162
Job Well Done
Nice guy, gave me the details I needed to make an informed decision, did the work thoroughly and quickly, easy to work with. Good experience.
Michael
- Columbus, OH 43224
Great Service!
Service call placed and someone was out within a few hours. Love Sears HC! They have great installers and awesome customer service.
James
- Columbus, OH 43224
Excellent Service
Josh arrived at the time he said he would. He was very nice and professional. He did a good job explaining what was wrong with my AC and fixed it in a very timely fashion. It was greatly appreciated since it was miserably hot outside! I also really appreciate him not trying to “upsell” -I would definitely have him come back if I needed assistance again
Debbie
- Columbus, OH 43221
Great visit
Josh came out to diagnose my AC not kicking on. He quickly traced the issue, and cleaned the outside unit and did a little upgrade to help reduce west and voltage on startup. Very professional and friendly. Would highly recommend him and Sears H&C!
Dan
- Columbus, OH 43204
Great service!
Josh was great. He was very quick and explained what he was doing thoroughly. I felt that he was honest and he was also great with our dog!
Maria
- Columbus, OH 43204
Quick service
Joshua was very knowledgeable and I felt confident with his services.
Sears
- Columbus, OH 43229
Great Service and Pricing.
Josh fixed the issue in no time at all. He arrived on time and happily and candidly answered questions with patience.
Cynthia
- Marble Cliff, OH 43212
Great Service
The service was quick and professional. I appreciated being given a menu of options to decide between when choosing the service that was best for us. Answered all my questions and was personable and thorough.
Joanna
- Columbus, OH 43204
Great service
We really appreciated Joshua coming out quickly and explaining everything he was doing. He was very detailed and had the necessary parts to fix our system. Highly recommend him.
Bryan
- Columbus, OH 43209
very professionalSteve
- Columbus, OH 43085
Job Locations
Jamie S.
Flood basement ruined blower motor and circuit board. Cost to install furnace. Cost to install furnace facing the other way as there is a wall blocking the front of the furnace.
Columbus, OH 43203
Jamie S.
Air handler was flooded and underwater. Cost to install a new heat pump system.
Reynoldsburg, OH 43068
Jamie S.
Blower motor has died on furnace. Cost to install a new furniture.
Columbus, OH 43221
Jamie S.
Basement was flooded up past the top of the air handler. Cost to install a new heat pump system.
Reynoldsburg, OH 43068
Jamie S.
Cost to install heat pump system
Westerville, OH 43081
Jamie S.
Cost to install furnace and air condition
Columbus, OH 43206
Jamie S.
Cost to install furnace and air condition located in an attic
Columbus, OH 43209
Jamie S.
Extremely old furnace. Cost to install new furnace and add air-conditioning to the house for the first time.
Columbus, OH 43213
Jamie S.
Existing furnace was underwater from the big flood. Blower motor is dead and circuitboard is water damage. Cost to install a new furnace.
Columbus, OH 43232
Jamie S.
Cost to install American standard 97% variable speed furnace and six stage air condition.
Columbus, OH 43206
Jamie S.
Furnace was underwater. Cost to install furnace and hot water tank. Cost to install air condition.
Columbus, OH 43229
Jamie S.
Cost to install American Standard and Bryant furnace and air condition. Cost to install humidifier.
Columbus, OH 43221
Jamie S.
Cost to replace air condition. Cost to install central AC.
Westerville, OH 43082
Jamie S.
Cost to install furnace
Columbus, OH 43231
Jamie S.
Cost to install furnace
Columbus, OH 43235
Jamie S.
Air condition got crushed by an oak tree from the bad storms last week. Cost to install new air condition.
Columbus, OH 43209
Jamie S.
Refrigerant is low on air condition. Cost to install air-conditioning and furnace.
Columbus, OH 43209
Jamie S.
Cost to install furnace. 0% interest over 60 months.
Columbus, OH 43219
Jamie S.
Cost to install furnace and air condition with 60 month 0% financing
Columbus, OH 43232
Jamie S.
Cost to install furnace and air condition. Cost to install American standard AC.
Columbus, OH 43235
Jamie S.
Cost to install furnace and air condition
Columbus, OH 43221
Jamie S.
Cost to install air condition. Cost to install AC on the side yard.
Columbus, OH 43202
Jamie S.
Cost to add air condition to existing furnace.
Columbus, OH 43227
Jamie S.
Cost to install furnace
Columbus, OH 43229
Jamie S.
Cost to install air condition and furnace. Cost to install humidifier.
