Local Reviews
Excellent service
Sandy - Columbus, OH 43204
Josh, understand what customer service is and he is an excellent example of what it looks like. Josh, thank you for your service. Josh is also an excellent sales man.
ColumbusOH43204 39.95-83.0775
Response from Sears Heating & Cooling:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Great Service
Anita - Columbus, OH 43227
Technician was very friendly and knowledgeable. Great experience.
ColumbusOH43227 39.9425-82.8975
Response from Sears Heating & Cooling:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Estimate on New System
Joe - Columbus, OH 43201
Josh was very thorough and answered all my questions. I feel better prepared to make sn informed decision.
ColumbusOH43201 39.985-83.0125
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
Professional HVAC Detective saved my life!
Another satisfied customer! - Columbus, OH 43212
My experience with the Sears team has been excellent! I first learned about Sears through my next-door neighbor who has a recent full HVAC install. My neighbor also shared her Mother and Dad have been customers since the 1950's. It is this strong devotion to excellent customer service and professionalism that has kept my neighbor and her family coming back to Sears year after year! Service after the sale is not dead with this organization! I had been having some crazy high bills over the years even before the recent Columbia Gas rate hikes and grew even more concerned over the years when I began to have strange symptoms whenever I was at home. I always felt better away from my home when I was working at the hospital. I now believe it has been low-grade symptoms of CO poisoning- as a healthcare provider I should have put this together sooner! My tech Josh was immediately able to diagnose a cracked heat exchanger that when damaged can leak CO into living spaces or start a fire. He also discovered the capacitance system is below specifications due to poor install from another company- another efficiency and safety hazard. Josh basically with his detective work saved my life from CO poisoning and possible fire as the units in my building had NEVER been serviced by the owner since 1999 install. I am so deeply grateful to Josh and his company. Also, all of my work with the office team and even VP Bryan Meier has been deeply satisfying. This is a company and team that simply loves what they do with a team they love as family- I even feel like they treated me as a family member. If I could give all the stars from heaven for this review I would do it!
ColumbusOH43212 39.9925-83.0525
Response from Sears Heating & Cooling:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Great Service
Angie - Dublin, OH 43017
Josh was amazing! Walked me through all the issues and recommendations. No pressure just great service.
DublinOH43017 40.14-83.1475
Response from Sears Heating & Cooling:
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.
Great service
Louis - Columbus, OH 43220
John did a great job explaining all issues and delivering cost effective solutions.
ColumbusOH43220 40.035-83.0775
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us a 5-star review!
Great Service
Paul - Columbus, OH 43221
Josh always provides great service and really helpful information about our gas fireplace. He makes regular maintenance and repairs a wonderful service experience.
ColumbusOH43221 40.0025-83.055
Response from Sears Heating & Cooling:
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.
Great service.
G - Columbus, OH 43212
Josh is very competent and a pleasure to work with!
ColumbusOH43212 39.98-83.0375
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
Awesome Service
Daniel - Columbus, OH 43227
Cody, was very professional and engaging. He was really thorough and patient about what he was doing and why. That young man (Kody), also have me very interested in purchasing a furnace surge protector….I’ll be calling the office soon about scheduling an appointment to get one installed. He should be considered a valuable asset to your company. Respectfully, Daniel
ColumbusOH43227 39.94-82.8975
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
Overly charged for service
Frank - Columbus, OH 43229
The furnace part replaced costs only $25 at most, but Cody charged me $269 plus $79 for coming in to check the problem. This is highway robbery!
ColumbusOH43229 40.065-82.965
Response from Sears Heating & Cooling:
Hi Frank-I'm sorry you feel this way. The price you paid is the cost for us to send a fully licensed and trained tech in a fully stocked truck (on a weekend no less) to your home to fix your furnace. You could have declined the price if you did not agree with it. If we only charged $25 for a repair, we would not be able to pay employees let alone offer them healthcare for them and their families. I would encourage you to call around to other local HVAC companies and compare pricing as I assure you that we are competitive, otherwise we would not still be in business after 72 years. The cost you paid covers the parts, labor, company overhead and a 10% profit. I think 10% profit is fair for the service we provide. Thanks for your comments and we wish you the best in finding another HVAC company that suits your needs.
Thank you for the service!
Karen - Columbus, OH 43202
ColumbusOH43202 40.03-83
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
Great service
Bruce - Westerville, OH 43081
Josh explained the issues and went out of his way to finish the job on one service call!
WestervilleOH43081 40.12-82.855
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us a 5-star review!
Great Service!!
Eric - Upper Arlington, OH 43212
We recently moved back into the area and when it comes to anything related to HVAC our choice was simple! Sears Heating and Cooling! Professional, thorough, and made appropriate recommendations given the age of our furnace. Simple transaction and confident going into the Winter.
Upper ArlingtonOH43212 39.995-83.06
Response from Sears Heating & Cooling:
Thank you for the 5 star rating. We sincerely appreciate your business.
Very thorough and professional service
Steve - Columbus, OH 43212
Josh was great. He answered all my questions and provided very good advice on a new system we plan to do next year.
ColumbusOH43212 39.985-83.0525
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us a 5-star review!
Best service!
Colleen - West Jefferson, OH 43162
Josh has come to our home twice to service our Mitsubishi mini- split. He is very thorough, professional, personable and remembered our dogs name and gave her a treat! She loves when he visits and she is picky!! We will continue to request Josh and also plan to transfer our other service needs ( ac and furnace) to Sears because of Josh. He is the Best!!
West JeffersonOH43162 39.9425-83.29
Response from Sears Heating & Cooling:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Job Well Done
Michael - Columbus, OH 43224
Nice guy, gave me the details I needed to make an informed decision, did the work thoroughly and quickly, easy to work with. Good experience.
ColumbusOH43224 40.04-82.9875
Response from Sears Heating & Cooling:
We are pleased to know your experience with us was a good one!
Great Service!
James - Columbus, OH 43224
Service call placed and someone was out within a few hours. Love Sears HC! They have great installers and awesome customer service.
ColumbusOH43224 40.05-82.9575
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
Excellent Service
Debbie - Columbus, OH 43221
Josh arrived at the time he said he would. He was very nice and professional. He did a good job explaining what was wrong with my AC and fixed it in a very timely fashion. It was greatly appreciated since it was miserably hot outside! I also really appreciate him not trying to “upsell” -I would definitely have him come back if I needed assistance again
ColumbusOH43221 40.0275-83.07
Response from Sears Heating & Cooling:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Great visit
Dan - Columbus, OH 43204
Josh came out to diagnose my AC not kicking on. He quickly traced the issue, and cleaned the outside unit and did a little upgrade to help reduce west and voltage on startup. Very professional and friendly. Would highly recommend him and Sears H&C!
ColumbusOH43204 39.93-83.0675
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
Great service!
Maria - Columbus, OH 43204
Josh was great. He was very quick and explained what he was doing thoroughly. I felt that he was honest and he was also great with our dog!
ColumbusOH43204 39.9825-83.115
Response from Sears Heating & Cooling:
We are pleased to know your experience with us was a good one!
Quick service
Sears - Columbus, OH 43229
Joshua was very knowledgeable and I felt confident with his services.
ColumbusOH43229 40.08-82.965
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us this amazing review!
Great Service and Pricing.
Cynthia - Marble Cliff, OH 43212
Josh fixed the issue in no time at all. He arrived on time and happily and candidly answered questions with patience.
Marble CliffOH43212 39.99-83.0625
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
Great Service
Joanna - Columbus, OH 43204
The service was quick and professional. I appreciated being given a menu of options to decide between when choosing the service that was best for us. Answered all my questions and was personable and thorough.
ColumbusOH43204 39.9525-83.085
Response from Sears Heating & Cooling:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Great service
Bryan - Columbus, OH 43209
We really appreciated Joshua coming out quickly and explaining everything he was doing. He was very detailed and had the necessary parts to fix our system. Highly recommend him.
ColumbusOH43209 39.95-82.9275
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
very professional
Steve - Columbus, OH 43085
ColumbusOH43085 40.08-83.02
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us this amazing review!
Jamie S.
Cost to replace gravity furnace. Cost to install air conditioning for the first time. Cost to install furnace and AC.
Joel T.
Ac maintenance
Wally T.
Found blown fuses and disconnect. Replaced fuse and added surge protection to a Bryant air conditioner.
Wally T.
The customer scheduled their annual AC maintenance to keep their air conditioning system running smoothly and avoid unexpected breakdowns during the summer. We cleaned the coils, replaced the clogged air filter, checked the refrigerant levels, tested the thermostat, and inspected all safety and electrical components. This yearly AC service helps lower energy bills, improves air circulation throughout the home, and extends the life of the cooling system. With regular maintenance, the customer can count on reliable home air conditioning and better indoor comfort all season long.
Jamie S.
The customer contacted us for a heat pump system install to upgrade their home's heating and cooling with a more energy-efficient solution. We removed the outdated HVAC setup and installed a new all-in-one heat pump unit that provides both heating in the winter and air conditioning in the summer. The installation included setting up the outdoor unit, connecting new refrigerant and electrical lines, and installing a smart thermostat for easy temperature control. This new heat pump system now delivers year-round comfort, lowers utility bills, and offers a quieter, more eco-friendly alternative to traditional systems.
Jamie S.
The customer scheduled a furnace and air conditioner install to replace their outdated HVAC system with a more reliable and energy-efficient setup. We removed the old units and installed a high-efficiency gas furnace and central air conditioner, along with a programmable thermostat for better temperature control. The installation included updating the ductwork connections and testing the system to ensure strong airflow and balanced heating and cooling throughout the home. The new HVAC system now provides consistent comfort in every season, improved indoor air quality, and reduced monthly energy costs.
Joel T.
The customer requested AC maintenance to get their cooling system ready for the summer months and avoid surprise breakdowns. We performed a full inspection, cleaned the condenser unit, replaced the dirty air filter, checked refrigerant levels, and tested the thermostat for accurate temperature control. We also made sure the system was blowing cold air evenly throughout the home. This regular air conditioner service helps the unit run more efficiently, reduces energy bills, and keeps the home cool and comfortable when it’s needed most.
Wally T.
The customer called for service after noticing weak airflow and unusual noise coming from their Lennox furnace. Upon inspection, we found that the blower motor had failed, which was preventing proper circulation of warm air throughout the home. We replaced the faulty blower motor with a new, compatible unit, secured all wiring, and tested the system to ensure smooth and quiet operation. The furnace is now working efficiently again, providing strong airflow and reliable heating for the entire home while preventing further wear on the HVAC system.
Joel T.
The customer scheduled AC maintenance to make sure their home stayed cool and energy-efficient as temperatures started rising. We completed a full system check, cleaned the condenser and evaporator coils, replaced the clogged air filter, and confirmed the refrigerant level was within the proper range. We also inspected the thermostat, tested the system’s cooling cycle, and ensured that all rooms were receiving consistent airflow. This preventative air conditioning service helps avoid costly AC repairs, lowers monthly energy bills, and keeps the home comfortable through the hottest parts of the year.
Jamie S.
Air conditioning has a leak of refrigerant. Cost to install central air conditioning. Cost to install AC with 0% financing.
Joel T.
The customer called for air conditioner repair after the system stopped blowing cold air during a stretch of hot weather. After a full diagnostic, we found a malfunctioning capacitor and a dirty coil that were preventing the AC from cooling effectively. We replaced the faulty capacitor, cleaned the outdoor unit, and checked refrigerant levels to ensure proper performance. The air conditioning system is now running smoothly, delivering reliable cold air throughout the home, and helping the customer stay cool while avoiding high energy costs and future breakdowns.
Jamie S.
Cost to replace air conditioning. Cost to install furnace and air condition. Cost to install a two stage air condition.
Josh S.
Capacitor 35/5 rooftop washable filters
Wally T.
The customer requested a quote to install a new air conditioner to improve cooling efficiency and comfort in their home. We conducted a thorough assessment of the home's size, layout, and cooling needs to recommend the right unit. The quote included the cost for a high-efficiency AC system, installation labor, refrigerant lines, new thermostat, and any necessary upgrades to the ductwork for optimal airflow. After providing a clear and detailed estimate, we ensured the customer understood the benefits of the recommended system, including long-term energy savings and consistent comfort.
Josh S.
cal is secure Outdoor temp 59 16-25-1 left behind Secured safety on coil Added tab Temp split 20
Joel T.
The customer scheduled AC maintenance to keep their air conditioning system running smoothly and avoid issues during the summer heat. We performed a full tune-up that included cleaning the outdoor condenser unit, replacing a dirty air filter, checking refrigerant levels, and testing the system’s thermostat for accurate temperature control. We also inspected electrical components and ensured strong airflow throughout the home. This routine service improves energy efficiency, extends the life of the AC unit, and helps prevent unexpected breakdowns when the cooling system is needed most.
Jamie S.
Cost to install heat pump system. Evaporator coil is leaking in the air handler. Cost to replace heat pump.
Joel T.
Ac maintenance
Joel T.
Ac maintenance
Josh S.
Cleaned coil Filter is very bad son is buying a few when he drives home Old filter in basement should be thrown away Added tab to pump 3 ton ac
Jamie S.
Cost to install air conditioning. Cost to replace furnace in attic and install AC with horizontal evaporator coil.
Wally T.
Annual maintenance check on an American Standard heat pump
Josh S.
Filter is replaced 16-25-1 Has a communication humidifier it opens and closes automatically Temp split is good Updated sticker Nest controller Outside 55
Joel T.
Ac maintenance
Jamie S.
Cost to install air conditioning and replace the furnace.
