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Local Reviews
Sears Heating & Cooling Rated 4.9 out of 5 stars
based on 296 customer reviews
Excellent service
Sandy - Columbus, OH 43204
Review of Sears Heating & Cooling
Josh, understand what customer service is and he is an excellent example of what it looks like. Josh, thank you for your service. Josh is also an excellent sales man.
ColumbusOH43204 39.95-83.0775
Response from Sears Heating & Cooling:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Overall Experience
5 / 5
Quality
Price
Convenience
Great Service
Anita - Columbus, OH 43227
Review of Sears Heating & Cooling
Technician was very friendly and knowledgeable. Great experience.
ColumbusOH43227 39.9425-82.8975
Response from Sears Heating & Cooling:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Overall Experience
5 / 5
Quality
Price
Convenience
Estimate on New System
Joe - Columbus, OH 43201
Review of Sears Heating & Cooling
Josh was very thorough and answered all my questions. I feel better prepared to make sn informed decision.
ColumbusOH43201 39.985-83.0125
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
Overall Experience
4 / 5
Quality
Price
Convenience
Professional HVAC Detective saved my life!
Another satisfied customer! - Columbus, OH 43212
Review of Sears Heating & Cooling
My experience with the Sears team has been excellent! I first learned about Sears through my next-door neighbor who has a recent full HVAC install. My neighbor also shared her Mother and Dad have been customers since the 1950's. It is this strong devotion to excellent customer service and professionalism that has kept my neighbor and her family coming back to Sears year after year! Service after the sale is not dead with this organization! I had been having some crazy high bills over the years even before the recent Columbia Gas rate hikes and grew even more concerned over the years when I began to have strange symptoms whenever I was at home. I always felt better away from my home when I was working at the hospital. I now believe it has been low-grade symptoms of CO poisoning- as a healthcare provider I should have put this together sooner! My tech Josh was immediately able to diagnose a cracked heat exchanger that when damaged can leak CO into living spaces or start a fire. He also discovered the capacitance system is below specifications due to poor install from another company- another efficiency and safety hazard. Josh basically with his detective work saved my life from CO poisoning and possible fire as the units in my building had NEVER been serviced by the owner since 1999 install. I am so deeply grateful to Josh and his company. Also, all of my work with the office team and even VP Bryan Meier has been deeply satisfying. This is a company and team that simply loves what they do with a team they love as family- I even feel like they treated me as a family member. If I could give all the stars from heaven for this review I would do it!
ColumbusOH43212 39.9925-83.0525
Response from Sears Heating & Cooling:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Overall Experience
5 / 5
Quality
Price
Convenience
Great Service
Angie - Dublin, OH 43017
Review of Sears Heating & Cooling
Josh was amazing! Walked me through all the issues and recommendations. No pressure just great service.
DublinOH43017 40.14-83.1475
Response from Sears Heating & Cooling:
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.
Overall Experience
5 / 5
Quality
Price
Convenience
Great service
Louis - Columbus, OH 43220
Review of Sears Heating & Cooling
John did a great job explaining all issues and delivering cost effective solutions.
ColumbusOH43220 40.035-83.0775
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us a 5-star review!
Overall Experience
5 / 5
Quality
Price
Convenience
Great Service
Paul - Columbus, OH 43221
Review of Sears Heating & Cooling
Josh always provides great service and really helpful information about our gas fireplace. He makes regular maintenance and repairs a wonderful service experience.
ColumbusOH43221 40.0025-83.055
Response from Sears Heating & Cooling:
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.
Overall Experience
5 / 5
Quality
Price
Convenience
Great service.
G - Columbus, OH 43212
Review of Sears Heating & Cooling
Josh is very competent and a pleasure to work with!
ColumbusOH43212 39.98-83.0375
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
Overall Experience
5 / 5
Quality
Price
Convenience
Awesome Service
Daniel - Columbus, OH 43227
Review of Sears Heating & Cooling
Cody, was very professional and engaging. He was really thorough and patient about what he was doing and why. That young man (Kody), also have me very interested in purchasing a furnace surge protector….I’ll be calling the office soon about scheduling an appointment to get one installed. He should be considered a valuable asset to your company. Respectfully, Daniel
ColumbusOH43227 39.94-82.8975
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
Overall Experience
5 / 5
Quality
Price
Convenience
Overly charged for service
Frank - Columbus, OH 43229
Review of Sears Heating & Cooling
The furnace part replaced costs only $25 at most, but Cody charged me $269 plus $79 for coming in to check the problem. This is highway robbery!
ColumbusOH43229 40.065-82.965
Response from Sears Heating & Cooling:
Hi Frank-I'm sorry you feel this way. The price you paid is the cost for us to send a fully licensed and trained tech in a fully stocked truck (on a weekend no less) to your home to fix your furnace. You could have declined the price if you did not agree with it. If we only charged $25 for a repair, we would not be able to pay employees let alone offer them healthcare for them and their families. I would encourage you to call around to other local HVAC companies and compare pricing as I assure you that we are competitive, otherwise we would not still be in business after 72 years. The cost you paid covers the parts, labor, company overhead and a 10% profit. I think 10% profit is fair for the service we provide. Thanks for your comments and we wish you the best in finding another HVAC company that suits your needs.
Overall Experience
1 / 5
Quality
Price
Convenience
Thank you for the service!
Karen - Columbus, OH 43202
Review of Sears Heating & Cooling
ColumbusOH43202 40.03-83
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
Overall Experience
4 / 5
Quality
Price
Convenience
Great service
Bruce - Westerville, OH 43081
Review of Sears Heating & Cooling
Josh explained the issues and went out of his way to finish the job on one service call!
WestervilleOH43081 40.12-82.855
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us a 5-star review!
Overall Experience
5 / 5
Quality
Price
Convenience
Great Service!!
Eric - Upper Arlington, OH 43212
Review of Sears Heating & Cooling
We recently moved back into the area and when it comes to anything related to HVAC our choice was simple! Sears Heating and Cooling! Professional, thorough, and made appropriate recommendations given the age of our furnace. Simple transaction and confident going into the Winter.
Upper ArlingtonOH43212 39.995-83.06
Response from Sears Heating & Cooling:
Thank you for the 5 star rating. We sincerely appreciate your business.
Overall Experience
5 / 5
Quality
Price
Convenience
Very thorough and professional service
Steve - Columbus, OH 43212
Review of Sears Heating & Cooling
Josh was great. He answered all my questions and provided very good advice on a new system we plan to do next year.
ColumbusOH43212 39.985-83.0525
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us a 5-star review!
Overall Experience
5 / 5
Quality
Price
Convenience
Best service!
Colleen - West Jefferson, OH 43162
Review of Sears Heating & Cooling
Josh has come to our home twice to service our Mitsubishi mini- split. He is very thorough, professional, personable and remembered our dogs name and gave her a treat! She loves when he visits and she is picky!! We will continue to request Josh and also plan to transfer our other service needs ( ac and furnace) to Sears because of Josh. He is the Best!!
West JeffersonOH43162 39.9425-83.29
Response from Sears Heating & Cooling:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Overall Experience
5 / 5
Quality
Price
Convenience
Job Well Done
Michael - Columbus, OH 43224
Review of Sears Heating & Cooling
Nice guy, gave me the details I needed to make an informed decision, did the work thoroughly and quickly, easy to work with. Good experience.
ColumbusOH43224 40.04-82.9875
Response from Sears Heating & Cooling:
We are pleased to know your experience with us was a good one!
Overall Experience
4 / 5
Quality
Price
Convenience
Great Service!
James - Columbus, OH 43224
Review of Sears Heating & Cooling
Service call placed and someone was out within a few hours. Love Sears HC! They have great installers and awesome customer service.
ColumbusOH43224 40.05-82.9575
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
Overall Experience
5 / 5
Quality
Price
Convenience
Excellent Service
Debbie - Columbus, OH 43221
Review of Sears Heating & Cooling
Josh arrived at the time he said he would. He was very nice and professional. He did a good job explaining what was wrong with my AC and fixed it in a very timely fashion. It was greatly appreciated since it was miserably hot outside! I also really appreciate him not trying to “upsell” -I would definitely have him come back if I needed assistance again
ColumbusOH43221 40.0275-83.07
Response from Sears Heating & Cooling:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Overall Experience
5 / 5
Quality
Price
Convenience
Great visit
Dan - Columbus, OH 43204
Review of Sears Heating & Cooling
Josh came out to diagnose my AC not kicking on. He quickly traced the issue, and cleaned the outside unit and did a little upgrade to help reduce west and voltage on startup. Very professional and friendly. Would highly recommend him and Sears H&C!
ColumbusOH43204 39.93-83.0675
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
Overall Experience
5 / 5
Quality
Price
Convenience
Great service!
Maria - Columbus, OH 43204
Review of Sears Heating & Cooling
Josh was great. He was very quick and explained what he was doing thoroughly. I felt that he was honest and he was also great with our dog!
ColumbusOH43204 39.9825-83.115
Response from Sears Heating & Cooling:
We are pleased to know your experience with us was a good one!
Overall Experience
5 / 5
Quality
Price
Convenience
Quick service
Sears - Columbus, OH 43229
Review of Sears Heating & Cooling
Joshua was very knowledgeable and I felt confident with his services.
ColumbusOH43229 40.08-82.965
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us this amazing review!
Overall Experience
4 / 5
Quality
Price
Convenience
Great Service and Pricing.
Cynthia - Marble Cliff, OH 43212
Review of Sears Heating & Cooling
Josh fixed the issue in no time at all. He arrived on time and happily and candidly answered questions with patience.
Marble CliffOH43212 39.99-83.0625
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
Overall Experience
5 / 5
Quality
Price
Convenience
Great Service
Joanna - Columbus, OH 43204
Review of Sears Heating & Cooling
The service was quick and professional. I appreciated being given a menu of options to decide between when choosing the service that was best for us. Answered all my questions and was personable and thorough.
ColumbusOH43204 39.9525-83.085
Response from Sears Heating & Cooling:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Overall Experience
5 / 5
Quality
Price
Convenience
Great service
Bryan - Columbus, OH 43209
Review of Sears Heating & Cooling
We really appreciated Joshua coming out quickly and explaining everything he was doing. He was very detailed and had the necessary parts to fix our system. Highly recommend him.
ColumbusOH43209 39.95-82.9275
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
Overall Experience
5 / 5
Quality
Price
Convenience
very professional
Steve - Columbus, OH 43085
Review of Sears Heating & Cooling
ColumbusOH43085 40.08-83.02
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us this amazing review!
Overall Experience
5 / 5
Quality
Price
Convenience
Wally T.
Annual maintenance check on a Bryant air conditioner
Near Winningham Ln,
Columbus,
OH 43240
Wally T.
York air conditioner low on refrigerant charge. Customer was not interested in leak search at this time chose to charge unit for a temporary fix.
Near Arrowwood Dr,
Plain City,
OH 43064
Wally T.
Annual maintenance check on a Bryant air conditioner.
Near W 1st Ave,
Columbus,
OH 43201
Wally T.
Replaced failed capacitor on a Bryant air conditioner
Near Urana Ave,
Columbus,
OH 43224
Jamie S.
Cost to install furnace and air conditioning. Cost to install American Standard air conditioning. Cost to install Bryant furnace with 0% financing
Near Heritage St,
Gahanna,
OH 43004
Jamie S.
Cost to install Bryant air conditioner. Cost to replace AC and furnace with 0% financing
Near Racine Ave,
Columbus,
OH 43204
Wally T.
Annual maintenance check on a Bryant air condition
Near Glenshaw Ave,
Columbus,
OH 43231
Josh S.
Lennox2019 70/10@70/10 Electrical secure Coil clean Tab added 20-25-4 has more time Temp split good Updated sticker Lexie is great
Near Avemore Ct,
Dublin,
OH 43017
Jamie S.
Cost to Replace aqua therm unit with standard furnace
Near Vicente Ct,
Columbus,
OH 43235
Josh S.
Lennox 2018 45/5@45/5 Coil is clean Electrical is secure Temp split is good Wiped down ac Shut humidifier off Added tab Dampers are open Updated sticker 58 outside and beautiful
Near Edgehill Dr,
Columbus,
OH 43220
Jamie S.
Cost to install air conditioning
Near Vicente Ct,
Columbus,
OH 43235
Wally T.
Annual maintenance check on a Bryant air conditioner. Cleaned condenser coils, checked refrigerant pressures, tightened wiring, and inspected capacitor condition. Verified system starts and cools as expected with no performance issues.
Near Bean-Oller Rd,
Delaware,
OH 43015
Jamie S.
Cost to install Central air conditioning with 0% 18 month financing.
Near Cypress Creek Dr,
Columbus,
OH 43228
Joel T.
Found a blown dual run capacitor during a no-cooling service call. Replaced with matching component and confirmed compressor and fan startup. System resumed normal operation after repair.
Near Preserve Blvd,
New Albany,
OH 43054
Joel T.
Performed annual maintenance on a split system. Cleared condensate line, tested blower motor amperage, and inspected evaporator coil for buildup. Everything running efficiently post-service.
Near Angelica Way,
Westerville,
OH 43081
Jamie S.
Cost to install air condition. Cost to replace AC. Cost to run new furnace flue
Near Burnley Square N,
Columbus,
OH 43229
Jamie S.
Cost to install air condition and furnace. Cost to install air condition on the ground.
Near Halcyon Pl,
New Albany,
OH 43054
Joel T.
Investigated uneven cooling issue. Found airflow restriction caused by a partially collapsed duct. Replaced damaged section and secured all connections to restore proper distribution.
Near Juniper Dr,
Lewis Center,
OH 43035
Joel T.
Repaired a refrigerant leak in a suction line. Pressure tested, brazed, and pulled vacuum. Recharged system to manufacturer specs and confirmed proper subcooling levels.
Near Norris Dr,
Columbus,
OH 43224
Jamie S.
Gave cost to replace air conditioning. Cost to install central air conditioning.
Near Simpson Dr,
Columbus,
OH 43227
Joel T.
Diagnosed short cycling issue. Found clogged condenser coil and low refrigerant charge. Cleaned coils thoroughly and added refrigerant. System cooling normally after correction.
Near Wenham Park,
Columbus,
OH 43230
Wally T.
Installed a whole-home dehumidifier. Tied it into existing return ductwork and ran drain line to floor drain. Humidity levels stabilized within a few hours of startup.
Near Welsford Rd,
Columbus,
OH 43221
Wally T.
Bryant air conditioner compressor had failed. Due to age of equipment customer chose to replace. We are installing a Bryant 134 3 1/2 ton unit on Wednesday.
Near Wynwright Dr,
Dublin,
OH 43016
Jamie S.
Cost to replace Central air conditioning. Cost to install AC with 0% financing.
Near Borge Way,
Dublin,
OH 43016
Wally T.
Found 26 year-old Bryant air conditioner leaking at the evaporator coil. Due to age of equipment coil was obsolete. Customer chose to have a Bryant 126 installed, we are installing on Tuesday.
Near St Martin Ct,
Columbus,
OH 43230
