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Local Reviews
Sears Heating & Cooling Rated 4.9 out of 5 stars
based on 296 customer reviews
Excellent service
Sandy - Columbus, OH 43204
Review of Sears Heating & Cooling
Josh, understand what customer service is and he is an excellent example of what it looks like. Josh, thank you for your service. Josh is also an excellent sales man.
ColumbusOH43204 39.95-83.0775
Response from Sears Heating & Cooling:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Overall Experience
5 / 5
Quality
Price
Convenience
Great Service
Anita - Columbus, OH 43227
Review of Sears Heating & Cooling
Technician was very friendly and knowledgeable. Great experience.
ColumbusOH43227 39.9425-82.8975
Response from Sears Heating & Cooling:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Overall Experience
5 / 5
Quality
Price
Convenience
Estimate on New System
Joe - Columbus, OH 43201
Review of Sears Heating & Cooling
Josh was very thorough and answered all my questions. I feel better prepared to make sn informed decision.
ColumbusOH43201 39.985-83.0125
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
Overall Experience
4 / 5
Quality
Price
Convenience
Professional HVAC Detective saved my life!
Another satisfied customer! - Columbus, OH 43212
Review of Sears Heating & Cooling
My experience with the Sears team has been excellent! I first learned about Sears through my next-door neighbor who has a recent full HVAC install. My neighbor also shared her Mother and Dad have been customers since the 1950's. It is this strong devotion to excellent customer service and professionalism that has kept my neighbor and her family coming back to Sears year after year! Service after the sale is not dead with this organization! I had been having some crazy high bills over the years even before the recent Columbia Gas rate hikes and grew even more concerned over the years when I began to have strange symptoms whenever I was at home. I always felt better away from my home when I was working at the hospital. I now believe it has been low-grade symptoms of CO poisoning- as a healthcare provider I should have put this together sooner! My tech Josh was immediately able to diagnose a cracked heat exchanger that when damaged can leak CO into living spaces or start a fire. He also discovered the capacitance system is below specifications due to poor install from another company- another efficiency and safety hazard. Josh basically with his detective work saved my life from CO poisoning and possible fire as the units in my building had NEVER been serviced by the owner since 1999 install. I am so deeply grateful to Josh and his company. Also, all of my work with the office team and even VP Bryan Meier has been deeply satisfying. This is a company and team that simply loves what they do with a team they love as family- I even feel like they treated me as a family member. If I could give all the stars from heaven for this review I would do it!
ColumbusOH43212 39.9925-83.0525
Response from Sears Heating & Cooling:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Overall Experience
5 / 5
Quality
Price
Convenience
Great Service
Angie - Dublin, OH 43017
Review of Sears Heating & Cooling
Josh was amazing! Walked me through all the issues and recommendations. No pressure just great service.
DublinOH43017 40.14-83.1475
Response from Sears Heating & Cooling:
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.
Overall Experience
5 / 5
Quality
Price
Convenience
Great service
Louis - Columbus, OH 43220
Review of Sears Heating & Cooling
John did a great job explaining all issues and delivering cost effective solutions.
ColumbusOH43220 40.035-83.0775
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us a 5-star review!
Overall Experience
5 / 5
Quality
Price
Convenience
Great Service
Paul - Columbus, OH 43221
Review of Sears Heating & Cooling
Josh always provides great service and really helpful information about our gas fireplace. He makes regular maintenance and repairs a wonderful service experience.
ColumbusOH43221 40.0025-83.055
Response from Sears Heating & Cooling:
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.
Overall Experience
5 / 5
Quality
Price
Convenience
Great service.
G - Columbus, OH 43212
Review of Sears Heating & Cooling
Josh is very competent and a pleasure to work with!
ColumbusOH43212 39.98-83.0375
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
Overall Experience
5 / 5
Quality
Price
Convenience
Awesome Service
Daniel - Columbus, OH 43227
Review of Sears Heating & Cooling
Cody, was very professional and engaging. He was really thorough and patient about what he was doing and why. That young man (Kody), also have me very interested in purchasing a furnace surge protector….I’ll be calling the office soon about scheduling an appointment to get one installed. He should be considered a valuable asset to your company. Respectfully, Daniel
ColumbusOH43227 39.94-82.8975
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
Overall Experience
5 / 5
Quality
Price
Convenience
Overly charged for service
Frank - Columbus, OH 43229
Review of Sears Heating & Cooling
The furnace part replaced costs only $25 at most, but Cody charged me $269 plus $79 for coming in to check the problem. This is highway robbery!
ColumbusOH43229 40.065-82.965
Response from Sears Heating & Cooling:
Hi Frank-I'm sorry you feel this way. The price you paid is the cost for us to send a fully licensed and trained tech in a fully stocked truck (on a weekend no less) to your home to fix your furnace. You could have declined the price if you did not agree with it. If we only charged $25 for a repair, we would not be able to pay employees let alone offer them healthcare for them and their families. I would encourage you to call around to other local HVAC companies and compare pricing as I assure you that we are competitive, otherwise we would not still be in business after 72 years. The cost you paid covers the parts, labor, company overhead and a 10% profit. I think 10% profit is fair for the service we provide. Thanks for your comments and we wish you the best in finding another HVAC company that suits your needs.
Overall Experience
1 / 5
Quality
Price
Convenience
Thank you for the service!
Karen - Columbus, OH 43202
Review of Sears Heating & Cooling
ColumbusOH43202 40.03-83
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
Overall Experience
4 / 5
Quality
Price
Convenience
Great service
Bruce - Westerville, OH 43081
Review of Sears Heating & Cooling
Josh explained the issues and went out of his way to finish the job on one service call!
WestervilleOH43081 40.12-82.855
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us a 5-star review!
Overall Experience
5 / 5
Quality
Price
Convenience
Great Service!!
Eric - Upper Arlington, OH 43212
Review of Sears Heating & Cooling
We recently moved back into the area and when it comes to anything related to HVAC our choice was simple! Sears Heating and Cooling! Professional, thorough, and made appropriate recommendations given the age of our furnace. Simple transaction and confident going into the Winter.
Upper ArlingtonOH43212 39.995-83.06
Response from Sears Heating & Cooling:
Thank you for the 5 star rating. We sincerely appreciate your business.
Overall Experience
5 / 5
Quality
Price
Convenience
Very thorough and professional service
Steve - Columbus, OH 43212
Review of Sears Heating & Cooling
Josh was great. He answered all my questions and provided very good advice on a new system we plan to do next year.
ColumbusOH43212 39.985-83.0525
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us a 5-star review!
Overall Experience
5 / 5
Quality
Price
Convenience
Best service!
Colleen - West Jefferson, OH 43162
Review of Sears Heating & Cooling
Josh has come to our home twice to service our Mitsubishi mini- split. He is very thorough, professional, personable and remembered our dogs name and gave her a treat! She loves when he visits and she is picky!! We will continue to request Josh and also plan to transfer our other service needs ( ac and furnace) to Sears because of Josh. He is the Best!!
West JeffersonOH43162 39.9425-83.29
Response from Sears Heating & Cooling:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Overall Experience
5 / 5
Quality
Price
Convenience
Job Well Done
Michael - Columbus, OH 43224
Review of Sears Heating & Cooling
Nice guy, gave me the details I needed to make an informed decision, did the work thoroughly and quickly, easy to work with. Good experience.
ColumbusOH43224 40.04-82.9875
Response from Sears Heating & Cooling:
We are pleased to know your experience with us was a good one!
Overall Experience
4 / 5
Quality
Price
Convenience
Great Service!
James - Columbus, OH 43224
Review of Sears Heating & Cooling
Service call placed and someone was out within a few hours. Love Sears HC! They have great installers and awesome customer service.
ColumbusOH43224 40.05-82.9575
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
Overall Experience
5 / 5
Quality
Price
Convenience
Excellent Service
Debbie - Columbus, OH 43221
Review of Sears Heating & Cooling
Josh arrived at the time he said he would. He was very nice and professional. He did a good job explaining what was wrong with my AC and fixed it in a very timely fashion. It was greatly appreciated since it was miserably hot outside! I also really appreciate him not trying to “upsell” -I would definitely have him come back if I needed assistance again
ColumbusOH43221 40.0275-83.07
Response from Sears Heating & Cooling:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Overall Experience
5 / 5
Quality
Price
Convenience
Great visit
Dan - Columbus, OH 43204
Review of Sears Heating & Cooling
Josh came out to diagnose my AC not kicking on. He quickly traced the issue, and cleaned the outside unit and did a little upgrade to help reduce west and voltage on startup. Very professional and friendly. Would highly recommend him and Sears H&C!
ColumbusOH43204 39.93-83.0675
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
Overall Experience
5 / 5
Quality
Price
Convenience
Great service!
Maria - Columbus, OH 43204
Review of Sears Heating & Cooling
Josh was great. He was very quick and explained what he was doing thoroughly. I felt that he was honest and he was also great with our dog!
ColumbusOH43204 39.9825-83.115
Response from Sears Heating & Cooling:
We are pleased to know your experience with us was a good one!
Overall Experience
5 / 5
Quality
Price
Convenience
Quick service
Sears - Columbus, OH 43229
Review of Sears Heating & Cooling
Joshua was very knowledgeable and I felt confident with his services.
ColumbusOH43229 40.08-82.965
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us this amazing review!
Overall Experience
4 / 5
Quality
Price
Convenience
Great Service and Pricing.
Cynthia - Marble Cliff, OH 43212
Review of Sears Heating & Cooling
Josh fixed the issue in no time at all. He arrived on time and happily and candidly answered questions with patience.
Marble CliffOH43212 39.99-83.0625
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
Overall Experience
5 / 5
Quality
Price
Convenience
Great Service
Joanna - Columbus, OH 43204
Review of Sears Heating & Cooling
The service was quick and professional. I appreciated being given a menu of options to decide between when choosing the service that was best for us. Answered all my questions and was personable and thorough.
ColumbusOH43204 39.9525-83.085
Response from Sears Heating & Cooling:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Overall Experience
5 / 5
Quality
Price
Convenience
Great service
Bryan - Columbus, OH 43209
Review of Sears Heating & Cooling
We really appreciated Joshua coming out quickly and explaining everything he was doing. He was very detailed and had the necessary parts to fix our system. Highly recommend him.
ColumbusOH43209 39.95-82.9275
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
Overall Experience
5 / 5
Quality
Price
Convenience
very professional
Steve - Columbus, OH 43085
Review of Sears Heating & Cooling
ColumbusOH43085 40.08-83.02
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us this amazing review!
Overall Experience
5 / 5
Quality
Price
Convenience
Joel T.
Furnace maintenance
Near Mercier St,
Lewis Center,
OH 43035
Jamie S.
Cost to replace furnace and replace flue off of hot water tank as it is got a big hole in it.
Near E Cooke Rd,
Columbus,
OH 43224
Jamie S.
Furnace Replacement and Humidifier Installation: The homeowner requested a quote for installing a new furnace. I provided a detailed estimate for both the furnace installation and the installation of a whole-home humidifier, ensuring improved heating efficiency and enhanced indoor air quality for comfortable living throughout the cooler seasons.
Near Dorsetshire Rd,
Columbus,
OH 43229
Joel T.
Autumn Furnace Maintenance: As the weather turned cooler, a homeowner scheduled their Autumn furnace maintenance to prepare for the winter season. During the inspection, we found a slightly dirty air filter and minor dust buildup on the burners, which could reduce efficiency if left unchecked. We replaced the filter, cleaned the burners, and tested the ignition system, blower, and safety controls. After servicing, the furnace operated smoothly and efficiently, ensuring reliable warmth and comfort throughout the coming winter months.
Near Chateau Ln,
Westerville,
OH 43082
Jamie S.
Furnace Replacement: The homeowner requested a quote for replacing their existing furnace. I provided a detailed estimate for installing a new high-efficiency furnace, including an option to finance the project with 0% interest, allowing the homeowner to upgrade their heating system while spreading the cost over time for convenient, budget-friendly payments.
Near E Kanawha Ave,
Columbus,
OH 43214
Jamie S.
Furnace Replacement: A homeowner reported that their furnace was not operating safely. Upon inspection, I discovered a cracked heat exchanger, which poses serious safety risks and prevents the system from functioning properly. Due to the age of the 15-year-old system, I advised the client that the furnace could not be safely repaired and provided a quote to replace the furnace with a new, high-efficiency unit, ensuring safe and reliable heating for the home.
Near Karl Rd,
Columbus,
OH 43224
Joel T.
Furnace Repair Service: A homeowner reported that their furnace was not producing heat consistently. Upon inspection, we discovered a malfunctioning gas valve that was preventing the burners from igniting properly. We replaced the faulty valve, tested the system, and verified that the furnace was operating safely and efficiently. The repair restored reliable heating throughout the home, ensuring consistent comfort during the winter months.
Near Springburn Dr,
Dublin,
OH 43017
Jamie S.
Furnace Repairs: Arrived at the client’s home to inspect an inoperable furnace. Upon evaluation, we found the furnace had a bad blower motor. I provided the client with a detailed quote for replacing the furnace, as well as an estimate for installing a new central air conditioning system, furnace, and whole-home humidifier to ensure year-round comfort and improved indoor air quality.
Near Acevedo Ct,
Columbus,
OH 43235
Jamie S.
Heat Pump Installation: The homeowner requested the removal of their existing natural gas furnace and the installation of a heat pump system. We safely removed the old furnace and installed a high-efficiency heat pump designed to provide both heating and cooling. This upgrade delivers year-round comfort, eliminates the need for gas, and improves energy efficiency for the home.
Near Coldcreek Dr,
Hilliard,
OH 43026
Jamie S.
Provided Quote for Heat Pump Replacement: The homeowner requested a quote to replace their existing heat pump. I provided a detailed estimate for installing a new high-efficiency heat pump that qualifies for the $2,000 federal tax credit. Additionally, I offered a quote for installing the heat pump with 0% financing, giving the homeowner a flexible payment option while upgrading to a reliable, energy-efficient heating and cooling system.
Near Spring Flower Ct,
Columbus,
OH 43230
Jamie S.
Furnace Replacement: The homeowner requested a quote for replacing their existing furnace. I provided a detailed estimate for the installation of a new furnace along with a whole-home humidifier, offering the option to finance the project with 0% interest financing, making it easier to upgrade their heating system while maintaining comfort and air quality during the winter months.
Near Windy Bluff Ct,
Westerville,
OH 43081
Jamie S.
Furnace Repair: The homeowner contacted us to investigate the repeated furnace failures they were experiencing. During inspection, we discovered that the furnace’s inducer motor had failed, preventing the system from operating safely and efficiently. I provided the client with a detailed quote for replacing the furnace entirely. Additionally, I provided a separate quote for installing a new furnace paired with a heat pump for year-round comfort, as well as the cost to install a whole-home humidifier to improve indoor air quality during the winter months.
Near Pincay Pl,
Columbus,
OH 43230
Jamie S.
Furnace Repairs: Upon inspection, we found that the furnace’s blower motor had failed, preventing proper airflow and heating. I provided the homeowner with a detailed quote for replacing the furnace with a new, high-efficiency model. Additionally, I offered a quote for installing a qualified furnace system that meets the requirements for the $600 federal tax credit, ensuring improved performance, energy efficiency, and long-term savings.
Near Summertree Ln,
Westerville,
OH 43081
Jamie S.
Heat Pump Repairs: Upon inspection, we determined that the client’s Rheem heat pump had a failed compressor, making repair impractical. I provided a detailed quote for replacing the existing unit with a new Bryant heat pump, offering improved reliability and energy efficiency. Additionally, I presented a quote for installing a Bryant ductless heat pump system that qualifies for the $2,000 federal tax credit, providing an efficient, all-electric heating and cooling solution for the home.
Near Mistletoe St,
Columbus,
OH 43230
Jamie S.
Provided Quote for HVAC System Replacement: The client requested a quote to replace their existing heat pump. After evaluating their system and home requirements, I provided a detailed estimate for installing a new, high-efficiency heat pump that qualifies for a $2,000 federal tax credit. This upgraded system will improve year-round comfort, reduce energy consumption, and provide long-term savings for the homeowner.
Near Glenshaw Ave,
Columbus,
OH 43231
Joel T.
Annual Autumn Furnace Maintenance: As the cooler months approached, a homeowner scheduled their annual autumn furnace maintenance. During the inspection, we discovered minor soot buildup on the burners and a worn fan belt showing early signs of wear. We cleaned the burners, replaced the belt, and tested the ignition system, thermostat, and safety controls. After servicing, the furnace operated smoothly and efficiently, ensuring the home is ready for dependable warmth throughout the winter season.
Near Sharon Woods Blvd,
Columbus,
OH 43229
Jamie S.
Water Heater Replacement: The client requested the replacement of their existing hot water tank. After evaluating the setup, I provided a detailed quote for installing a new electric hot water tank. The new system will deliver reliable hot water, improved energy efficiency, and long-term performance for the homeowner.
Near Dawnlight Ave,
Columbus,
OH 43211
Jamie S.
HVAC System Replacement: The client requested the removal of their existing air conditioner and the installation of a new heat pump system for their all-electric home. We carefully removed the old AC unit and installed a high-efficiency heat pump designed to provide both heating and cooling. This upgrade offers year-round comfort, improved energy efficiency, and reduced utility costs for the homeowner.
Near Park Ridge Dr,
Grove City,
OH 43123
Jamie S.
Furnace Service and Indoor Air Quality: The client reached out requesting a quote for the cost to replace their existing furnace. After assessing their heating needs, I provided a detailed estimate for the installation of a new furnace along with a compatible whole-home humidifier to enhance indoor comfort and air quality.
Near Garden Rd,
Columbus,
OH 43214
Jamie S.
Furnace Repairs: Arrived at the client’s home and discovered the furnace was inoperable due to a cracked heat exchanger, which made the system unsafe to operate. I provided the client with a detailed quote to replace the unit with a new, high-efficiency Bryant furnace to ensure safe, reliable, and energy-efficient heating for their home.
Near Cardwell Square N,
Columbus,
OH 43229
Jamie S.
Provided a Quote to the homeowner for the cost to replace furnace. Quoted cost to install Bryant furnace and air-conditioning.
Near Blue Water Dr,
Powell,
OH 43065
Joel T.
Fall Furnace Maintenance Service: During a routine maintenance visit, I inspected a homeowner’s furnace and found that the flame sensor had accumulated residue, causing intermittent ignition failures. I carefully cleaned the sensor, checked the burner alignment, and verified that the thermostat and safety controls were operating correctly. Following the service, the furnace ignited smoothly and operated at peak efficiency, ensuring steady warmth and improved energy performance throughout the season.
Near Kitzmiller Rd,
New Albany,
OH 43054
Joel T.
Autumn Furnace Maintenance: A homeowner scheduled routine furnace maintenance ahead of the winter season. During the inspection, we discovered a partially clogged air filter and dust buildup on the blower assembly, both restricting airflow and reducing efficiency. We replaced the filter, cleaned the blower components, and tested the ignition and safety controls to ensure reliable operation. After servicing, the furnace now runs quietly and efficiently, providing dependable warmth throughout the cold months.
Near Upper Lake Cir,
Westerville,
OH 43082
Jamie S.
Furnace Replacement: The homeowner requested a quote to replace their existing furnace. I provided a detailed estimate for installing a new high-efficiency furnace, including the option to finance the project with 0% deferred interest, allowing the homeowner to upgrade their heating system with flexible, budget-friendly payments.
Near S Ashburton Rd,
Columbus,
OH 43213
Jamie S.
Provided Quote for Furnace Replacement: The homeowner requested a quote to replace their existing furnace. I provided a detailed estimate for installing a new furnace along with a central air-conditioning system, offering a complete solution for year-round comfort and improved energy efficiency throughout the home.
Near E 16th Ave,
Columbus,
OH 43211
