HVAC Repair & Replacement Company in Columbus
Local Reviews
for Columbus, OH
Our Reviews by City
Excellent service
Sandy - Columbus, OH 43204
Josh, understand what customer service is and he is an excellent example of what it looks like. Josh, thank you for your service. Josh is also an excellent sales man.
Response from Sears Heating & Cooling:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Great Service
Anita - Columbus, OH 43227
Technician was very friendly and knowledgeable. Great experience.
Response from Sears Heating & Cooling:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Estimate on New System
Joe - Columbus, OH 43201
Josh was very thorough and answered all my questions. I feel better prepared to make sn informed decision.
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
Professional HVAC Detective saved my life!
Another satisfied customer! - Columbus, OH 43212
My experience with the Sears team has been excellent! I first learned about Sears through my next-door neighbor who has a recent full HVAC install. My neighbor also shared her Mother and Dad have been customers since the 1950's. It is this strong devotion to excellent customer service and professionalism that has kept my neighbor and her family coming back to Sears year after year! Service after the sale is not dead with this organization! I had been having some crazy high bills over the years even before the recent Columbia Gas rate hikes and grew even more concerned over the years when I began to have strange symptoms whenever I was at home. I always felt better away from my home when I was working at the hospital. I now believe it has been low-grade symptoms of CO poisoning- as a healthcare provider I should have put this together sooner! My tech Josh was immediately able to diagnose a cracked heat exchanger that when damaged can leak CO into living spaces or start a fire. He also discovered the capacitance system is below specifications due to poor install from another company- another efficiency and safety hazard. Josh basically with his detective work saved my life from CO poisoning and possible fire as the units in my building had NEVER been serviced by the owner since 1999 install. I am so deeply grateful to Josh and his company. Also, all of my work with the office team and even VP Bryan Meier has been deeply satisfying. This is a company and team that simply loves what they do with a team they love as family- I even feel like they treated me as a family member. If I could give all the stars from heaven for this review I would do it!
Response from Sears Heating & Cooling:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Great service
Louis - Columbus, OH 43220
John did a great job explaining all issues and delivering cost effective solutions.
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us a 5-star review!
Great Service
Paul - Columbus, OH 43221
Josh always provides great service and really helpful information about our gas fireplace. He makes regular maintenance and repairs a wonderful service experience.
Response from Sears Heating & Cooling:
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.
Great service.
G - Columbus, OH 43212
Josh is very competent and a pleasure to work with!
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
Awesome Service
Daniel - Columbus, OH 43227
Cody, was very professional and engaging. He was really thorough and patient about what he was doing and why. That young man (Kody), also have me very interested in purchasing a furnace surge protector….I’ll be calling the office soon about scheduling an appointment to get one installed. He should be considered a valuable asset to your company. Respectfully, Daniel
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
Overly charged for service
Frank - Columbus, OH 43229
The furnace part replaced costs only $25 at most, but Cody charged me $269 plus $79 for coming in to check the problem. This is highway robbery!
Response from Sears Heating & Cooling:
Hi Frank-I'm sorry you feel this way. The price you paid is the cost for us to send a fully licensed and trained tech in a fully stocked truck (on a weekend no less) to your home to fix your furnace. You could have declined the price if you did not agree with it. If we only charged $25 for a repair, we would not be able to pay employees let alone offer them healthcare for them and their families. I would encourage you to call around to other local HVAC companies and compare pricing as I assure you that we are competitive, otherwise we would not still be in business after 72 years. The cost you paid covers the parts, labor, company overhead and a 10% profit. I think 10% profit is fair for the service we provide. Thanks for your comments and we wish you the best in finding another HVAC company that suits your needs.
Thank you for the service!
Karen - Columbus, OH 43202
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
Very thorough and professional service
Steve - Columbus, OH 43212
Josh was great. He answered all my questions and provided very good advice on a new system we plan to do next year.
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us a 5-star review!
Job Well Done
Michael - Columbus, OH 43224
Nice guy, gave me the details I needed to make an informed decision, did the work thoroughly and quickly, easy to work with. Good experience.
Response from Sears Heating & Cooling:
We are pleased to know your experience with us was a good one!
Great Service!
James - Columbus, OH 43224
Service call placed and someone was out within a few hours. Love Sears HC! They have great installers and awesome customer service.
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
Excellent Service
Debbie - Columbus, OH 43221
Josh arrived at the time he said he would. He was very nice and professional. He did a good job explaining what was wrong with my AC and fixed it in a very timely fashion. It was greatly appreciated since it was miserably hot outside! I also really appreciate him not trying to “upsell” -I would definitely have him come back if I needed assistance again
Response from Sears Heating & Cooling:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Great visit
Dan - Columbus, OH 43204
Josh came out to diagnose my AC not kicking on. He quickly traced the issue, and cleaned the outside unit and did a little upgrade to help reduce west and voltage on startup. Very professional and friendly. Would highly recommend him and Sears H&C!
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
Great service!
Maria - Columbus, OH 43204
Josh was great. He was very quick and explained what he was doing thoroughly. I felt that he was honest and he was also great with our dog!
Response from Sears Heating & Cooling:
We are pleased to know your experience with us was a good one!
Quick service
Sears - Columbus, OH 43229
Joshua was very knowledgeable and I felt confident with his services.
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us this amazing review!
Great Service
Joanna - Columbus, OH 43204
The service was quick and professional. I appreciated being given a menu of options to decide between when choosing the service that was best for us. Answered all my questions and was personable and thorough.
Response from Sears Heating & Cooling:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Great service
Bryan - Columbus, OH 43209
We really appreciated Joshua coming out quickly and explaining everything he was doing. He was very detailed and had the necessary parts to fix our system. Highly recommend him.
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
very professional
Steve - Columbus, OH 43085
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us this amazing review!
Excellent service. Josh does a nice job.
Tom - Columbus, OH 43209
Josh is very efficient in his work. He gave me practical options and pricing. He gave me a heads up call first and showed up on time. He worked continuously until he diagnosed the issues and then provided options and prices to help me make good decisions. I would ask for him again to work on my HVAC.
Response from Sears Heating & Cooling:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Satisfied in all aspects
Jui-I - Columbus, OH 43212
Just like last time, Josh had done things as expected. Excellent associates the good company wish to have, he is just that good (a down to earth person). Thanks
Great Service!
Cody - Columbus, OH 43230
We inquired about service late in the evening and Sears Heating and Cooling was out the next day! Josh was friendly and efficient. He explained what he was doing and was walked us through the repair. We will definitely use Sears for future needs and would recommend them to anyone.
Great Service!
Sarah - Columbus, OH 43235
Josh was great to day. Arrived on time, and was very courteous. He also took the time to explain everything as he serviced our “new to us” A/C unit. He’s a great representative of the company!
Excellent
Joel - Columbus, OH 43221
Jamie S.
Cost to install air conditioning and furnace. Cost for new humidifier.
Joel T.
Ac maintenance
Trent B.
No cool
Trent B.
Water tank
Jamie S.
Quote to replace air condition. Quote to install AC. Price for new AC.
Josh S.
Ac check on Bryant 12-20-1. Disconnect. Capacitor
Trent B.
During today's HVAC inspection for a reported cooling issue, I identified a significant drop in system pressure, indicative of a refrigerant leak. Utilizing an electronic leak detector, I located the source within the evaporator coil. After evacuating the system, I performed a precision weld to repair the coil and refilled it with R-410A refrigerant to the manufacturer's specified pressure levels. System functionality was fully restored through recalibration of the thermostat settings and a final operational test cycle to ensure optimal cooling efficiency.
Jamie S.
This week, I provided a detailed proposal to install a new central air conditioning system at a local residence. The plan includes a Bryant Evolution™ Series air conditioner with a 19 SEER efficiency rating, paired with a compatible Bryant Evolution™ gas furnace. I will also install a Wi-Fi-enabled Bryant Preferred™ thermostat, high-performance ductwork, and all necessary electrical and refrigerant line connections. This comprehensive solution from Bryant will provide the homeowners with reliable, energy-efficient cooling and heating, backed by Bryant's industry-leading warranties.
Josh S.
During my diagnostic check of the HVAC system, I discovered that there was no high voltage supply reaching the outdoor unit. I identified the corresponding circuit breaker, which was unlabeled, but based on the configuration, I am fairly certain of its association with the unit. To address this critical issue and ensure proper labeling and compliance with electrical safety standards, I am consulting with a licensed electrician who will verify the circuit and resolve any potential wiring discrepancies or faults.
Hareth A.
Safety inspection and maintenance on 2002 rheem ac system. All components within manufacture specifications. No issues found at this time
Trent B.
Earlier today, I serviced a Trane XR16 central air conditioning system at a local residence. The homeowner had reported the unit was not providing adequate cooling. Upon inspection, I found the condenser coils were heavily obstructed by dirt and debris. Using a commercial coil cleaner and a soft-bristle brush, I thoroughly cleaned the coils. I also replaced the HVAC system's air filter. After completing these maintenance tasks, I tested the system and confirmed it is now operating at peak efficiency, delivering the expected cooling performance.
Wally T.
This morning, I performed the annual maintenance check on a Bryant 16 SEER central air conditioning system at a local residence. I began by cleaning the outdoor condenser unit, carefully removing any accumulated dirt and debris from the coils using a commercial coil cleaner. I then changed the air filter in the indoor air handler and inspected all electrical connections and refrigerant levels. The system is now operating at peak efficiency, providing reliable cooling for the homeowners.
Robby D.
Performed yearly maintenance and safety checks on 20 Bryants AC system found 35/5 voltage absorption system reading 35/5. 67.6 N Rush amps left new 20251 filter. No issues found at this time. 70/49 21° delta T
Josh S.
Today, I performed a comprehensive maintenance service on a Bryant air conditioning unit. The service included leveling the outdoor condenser unit to ensure optimal operational efficiency and reduce wear on moving parts. I replaced the air filter, cleaned the condenser coils with a biodegradable cleaner, and checked refrigerant levels using a manifold gauge set. Electrical connections were tightened, and the system's cycling and startup processes were tested to confirm full functionality.
Trent B.
Today, during an HVAC maintenance check, I uncovered a malfunctioning blower motor in the furnace section. I replaced the old motor with a new OEM model, ensuring compatibility with the system. Additionally, I used a multimeter to verify electrical connections and a manometer to assess airflow consistency post-repair. The unit was cleaned, filters replaced, and the system tested thoroughly to confirm it is now running efficiently and effectively.
Wally T.
This morning, I conducted the yearly preventative maintenance on a Rheem Classic Series central air conditioning system at a local home. I started by thoroughly cleaning the condenser coils on the outdoor unit using a non-acidic coil cleaner and a soft-bristle brush. Next, I replaced the MERV 8 air filter in the air handler and inspected all electrical components, ensuring proper voltage and amperage. I also checked the refrigerant charge and performed a leak test, finding no issues. The system is now operating at peak efficiency and performance.
Josh S.
Today, I serviced a 2004 Comfortmaker HVAC system, which uses R22 refrigerant. Maintenance included replacing the 16x25x1 air filter and conducting a system pressure check to ensure proper refrigerant levels. I also inspected the compressor and evaporator coils for signs of wear or damage, cleaning and verifying system operations to maintain optimal performance and efficiency.
Robby D.
Performed yearly maintenance and safety checks on 2011 Bryant AC system. Found 35/5 orange absorption system reading 35/5. 52 in rush amps. Cleaned condenser 70–48 22° delta T no issues at this time
Trent B.
Today, I installed a new PHCC Pro Series Model S3033-DFC2 sump pump. This dual float controller model offers advanced reliability for basement flood prevention. I ensured proper alignment and secured the discharge connections using high-grade PVC piping and fittings. Electrical wiring was checked for compliance and safety. The installation was tested under load to verify seamless operation and optimal pumping capacity.
Trent B.
Scac
Wally T.
Annual maintenance check on a Rheem air conditioner
Wally T.
Annual maintenance check on a Bryant air conditioner
Robby D.
Performed yearly maintenance and safety checks on 15 rheem AC system found 40/5 voltage absorption system reading 40/5 of 80 in Rush amps. No surge protection or hard start installed. Customer is not interested. Replaced 16251 78/55 23 deltat. No issues found at this time.
Trent B.
Scac
Robby D.
Performed yearly maintenance and safety checks on Rheem AC system manufactured in 2000. Found 35/5 voltage absorption system reading 35/5. R22 system. 16254 filter 70/53 17 degree deltat. Customer is aware of age.
